which tool remove suspend

18-whick tool to get PW for service

16-which tool check outage

10-you can check logs Accepted or rejected by

8-which tool check line Disabled or Enabled

13-which protocol resolve ip to name

17-which command to get Default gateway

2-which cable connected before CPE

3-if CST has welding from main wire will remove it by using

4-if CST connected from his main to CPE direct its correct

6-if CST has voice down and has fix by Electrical consider Fixing by TE

12-which protocol from CPE get Ips Automatic

First escalation SLA for voice down case is :

First escalation SLA For BLQ case is :

If CST has ADSL Led Down so case is

If CST has Internet Led down so Case is :

CSt has ADSL Led unstable so case is :