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WorksheetsLearning Premiere League -III Regionals
Total questions: 24
Worksheet time: 12mins
Name
Class
Date
1.
What do you understand by Check-in denied?
a)
Customer visited but not checked-in on GALACTIC
b)
Customer checked-in but not insepcted
c)
Option 1 & 2
d)
None of the above
2.
All the inspection denied leads marked as lost leads in the midnight at 12 o'clock automatically
a)
true
b)
false
3.
How many reasons are there for the inspection deny after the successful check-in
a)
4
b)
5
c)
6
d)
7
4.
What should be the listing price of a car on our website?
a)
not more than 30% above C24 quote
b)
not more than 20% above C24 quote
c)
not more than 10% above C24 quote
d)
No such limit
5.
Which of the following is a USP of selling through direct end buyer?
a)
100% Genuine Customers
b)
Dedicated Relationship Manager
c)
Best Price
d)
Option,1, 2 and 3
6.
During the negotiation stage, a deal could not be finalized due to some errors by a rookie RA. What could have been these errors?
a)
Did not tell about important charges/ holdbacks earlier
b)
USP's not mentioned
c)
Created a sense of urgency
d)
option 1 and 2
7.
An experienced RA closed a deal within a few minutes. What according to you he must have done right during negotiation stage?
a)
Explained the factors affecting the value and USP's
b)
Created a sense of urgency
c)
Was confident while negotiating
d)
All of the above
8.
Customer is avoiding RA/RM calls ,For recovering the deal cancelation charges, can RA visit the customer home ?
a)
Yes
b)
No
c)
NA
9.
Sumit raised a complaint regarding deduction of instant payment charges irrespective of which the payment has been credited in 72 to 84 working hours. Where will you raise the complaint
a)
Clearance pending > Deductions
b)
Clearance process > Deductions/Charges refund
c)
Clearance pending > Holdback not received
d)
Both A & B
10.
In order to quick view the filters applied, which feature do we use in Tesla
a)
Quick View in action items
b)
Sorting in action items
c)
Quick filter in assigned to me
11.
If you are facing with the problem of VN not connecting with the customer. Where will you raise the ticket
a)
Product/Tech support
b)
Customerservice/DSA
c)
IT login issues
12.
An RA or RM cannot view PR of other store
a)
false
b)
true
13.
Pick up request can be created before RI is done
a)
false
b)
true
14.
What percentage of PR rejection is allowed to Retail
a)
0.05
b)
0.1
c)
0.15
d)
None of the above
15.
Select three documents which will can be considered in Critical?
a)
Bank NOC submitted which is not valid / Expired, NOC, FCL
b)
Aadhar Card, Pan Card, Address Proof
16.
Does docket rating impact the monthly incentive?
a)
No
b)
Yes
17.
RA/RM did not submit two critical document and two non-critical document, will it affect the rating for all the document or will it affect only for the documents submitted?
a)
Document will be rated on case by case basis it will not affect all the documents.
b)
It will affect the rating for all documents
18.
Customer has lost the RC card has not submitted the FIR copy and a photo copy of the RC Card, how will this affect the rating & which document will this come under?
a)
IT does not affect the rating. It is a non critical document
b)
This would come under the critical document and the rating will be one till the required documents are not submitted and the TAT to submit the document will be 3 days.
19.
Where we can find the credit report of the customer?
a)
QC summary page
b)
Galactica
c)
Report page in admin panel
d)
Not possible to check report
20.
OTP has to be entered in
a)
Galactica
b)
Admin Panel
c)
Inspection App
d)
Viz panel
21.
2 miss inspections cases were highlighted by channel partner during car delivery and it was proved. Which component is impacted in the retail incentive structure in this case?
a)
Customer experience
b)
Retail performance
c)
Dealer experience
d)
None of them
22.
Is objection handling part of morning call?
a)
Yes
b)
No
c)
May be
23.
Which are the part of quality parameters for follow-up calls?
a)
Urgency creation
b)
USPs pitching
c)
Call to Action
d)
All of them
24.
How is the good quality coverage calculated in follow-up call reports?
a)
calls basis avg. of 5mins
b)
calls basis avg of 10mins
c)
call basis avg of 2mins
d)
None of them
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