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WorksheetsSSTP 2020: Supervisory Skills (Part 2)
Total questions: 20
Worksheet time: 15mins
Interpersonal communication is (a) by which people exchange information, feelings, and meaning.
When Does Interpersonal Communication Happen?
When many people are together in the same place
When most people are aware of each other's presence
When two or more people are in the same place and aware of each other's presence
When people are sleeping
Effective communication is a (a) thing.
Verbal communication sentences to build relationship:
I understand how you feel
I don’t see your point
You must agree with me
All of the above
Body language stands how many percent of the message?
7%
38%
55%
90%
Non-verbal communication includes …
Intonation
Body language
Facial expression
All of the above
Your body language may be giving out a (a) to what you are saying.
The Tone of your Voice is another Component that can cause (a) .
A good listener will use (a) to listen.
A good body language is when …
Look at the floor when you talk
Smile to the sky
Facing the person who you talk to
All of the above
Problem solving is to find out what the problem is and …
(a)
A leader must have the ability to …
Identify problems
Avoid problems
identify and solve problem
wait for others to solve the problem
A good supervisor will develop (a) and credibility.
With trust, there will be … (please tick all your answers)
Love
Honesty
Integrity
Compassion
Good relationship
To build trust we must …
Talk to everyone
Take time to listen
Make others happy
Never say no
Good leader lead by ...
(a)
When we are_______________, our people learn to trust us.
happy
friendly
special
consistent
A good supervisor has abilities to …
coordinate with your superior
control your subordinates
delegate
all of the above
Fairness is…
treatment or behaviour without favouritism
reward everyone regardless of performance
do not punish anyone
all of the above
Integrity is …
Show everyone your good side
having strong moral principles
be positive
all of the above
