WorksheetsBusiness Writing
Total questions: 60
Worksheet time: 2hrs 15mins
When you need to request for information, what is the best document to use?
Telephone conversation
Letter of Enquiry
Letter of Complaint
Memo
When you write a letter of complaint, you need to
describe the problem
include your payment
describe the outcome you want
show your anger to the person reading the letter
attach a copy of relevant documents
Why are business writing skills so important?
Ensure effective business communication
Demonstrate your intelligence
To buy more products
Influence people
Which one of these is NOT the function of business writing
To persuade
To convey information
To start a conversation
To entertain
Professional business writing is important because
it gives you credibility
It helps form office relationships
It takes up a lot of time
People like reading
Identifying different types of writing is important because
As a professional you need to also be a writer
It helps you write in the appropriate style
It tells you who your reader is
It wastes time
At the top of a business letter, the company writing the letter usually provides their address and business logo, also known as:
Letterhead
Letter Address or Inside Address
Salutation
Complimentary Close
To write effectively in school and the workplace, you should
know your audience, focus on content and style, proofread thoroughly and revise accordingly.
know jokes, focus on yourself, and style, proofread
know information, focus on style, proofread thoroughly and revise accordingly.
know your audience, focus on content of proofreading
Common language in business writing includes (select all correct)
Audience focus
Fun tone
Clarity
Interesting content
Identifying your audience is important because (select all correct)
It helps shape what you write
It helps to form friendships
It makes me sound capable
It makes sure my language matches my audience
Typos are damaging because
They’re hard to avoid
They affect my credibility & damage my reputation
Everyone understands what I mean anyway
The audience thinks you aren’t smart
Plain English is
Saying the same thing in a simplified way
Sounding unprofessional
Being sloppy
Never to be used
Incorrect email subject lines (select all applicable)
Get fewer responses
Make your emails difficult to read
Create confusion
Don’t tell the reader what the email is about
I should make the point of my email in
The subject line
The first paragraph
The last paragraph
The second paragraph
A Call To Action is important because (select all applicable)
It is motivating
It helps your email stand out
It encourages your reader to respond
It’s an intensifier
Why do we write instead of communicating verbally?
For complicated information
More easily understood
Permanent record
All of the above
Giving a presentation at work about what your department has accomplished this year is an example of which purpose?
Express
Inform
Persuade
Request
An invitation from your dentist to make your next cleaning appointment which be which of the following purposes?
Instruct
Persuade
Request
Inform
Select the most POSITIVE version of the message below:
You forgot to include the attachment.
The item was not attached.
Your email was received, however the attachment was missing.
Choose the sentence that has the best tone.
If those guys in maintenance were doing their job this wouldn't have happened!
I'm sorry you are experiencing a problem; we are working quickly to get it resolved.
We are aware of the issue and are working on it.
When composing a professional letter, how should you write the date?
January 1, 2020
01.01.20
1/1/20
Jan 1, 2020
Using correct grammar
Wastes time
Avoids ambiguity
Makes me look smart
Isn’t important when writing emails
Choose the correct sentences (select all applicable)
I except your apology
I have good hearing
I ensure you everything is fine
He enquired about my injury
Which of the following statements that would appear in a business message best reflects the "you" attitude?
You failed to enclose a check for $25.
We will send you the merchandise as soon as we receive your check for $25.
You will have your merchandise by July 15 if you send us your check for $25 today.
Your merchandise will be held until you send us a check for $25.
The best way to convey the "you" attitude is to express your message in terms of
the needs and interests of your organization.
a universal set of needs and interests
the needs and interests of your audience.
the most direct method possible.
Use ________ to avoid categorizing or stigmatizing people based on their gender, race, ethnicity, age, level of ability, or other personal characteristics.
abstract language
denotative language
bias-free language
positive language
Select the sentence with the most positive emphasis.
We failed to deliver the goods as scheduled.
We haven't delivered the goods yet.
We hope to deliver the goods by this Friday.
We wish we could deliver the goods as scheduled.
Using humor in business messages is
an effective way to build strong relationships with international clients you are not familiar with.
usually not effective, and is always inappropriate for formal and intercultural messages.
expected in virtually every profession.
appropriate for external messages, but never for internal.
Which of the following is an example of positive phrasing?
It's a pity that you no longer require our services.
The information that you sent us in the previous mail is obviously wrong.
We regret that we cannot grant you credit until you establish a payment record.
You will be granted credit immediately following the establishment of your payment record.
Which of the following is not a gender-biased word?
Business executive
Chairman
Stewardess
manpower
Choose the most appropriate line to make a formal complaint.
The product you sent is broken. Send me the money immediately!
The product you sent is not what I ordered. Therefore, I request its replacement.
The product you sent is expensive. Can I keep it, please?
The product you sent is a piece of garbage. I want my money back!
Choose the most appropriate line to end an informal letter.
With respect,
Lots of hugs,
Yours sincerely,
With gratitude,
Choose the most appropriate line to make an informal refusal.
I am deeply sorry to inform you that I will not be able to attend your party.
I don’t want to meet any of your boring friends!
Unfortunately, my busy schedule will keep me away from your lovely company.
I really can’t make it to your party!
Choose the most appropriate line to make a formal invitation.
We are happy if you can come.
Everyone wants you here. You can’t refuse the invitation.
We would be honored to benefit from your company.
Everyone likes you. Please come!
Which is the most appropriate line to begin a letter of application?
I am writing this letter hoping that you will choose me.
My education recommends me. You cannot ignore my resume.
My experience in the field makes me the best of all applicants.
I would like to apply for a job with your company.
Sentences should be adapted to the readers.
True
False
Writing effective sentences involves:
grouping the information
planning the message’s overall pattern
ordering the information
figuring out how to stitch your contents together
Business audiences tend to prefer:
long, complex sentences.
simple efficient sentences over long, complex ones.
sentences full of jargons and metaphors.
sentences that make sense even though grammatically incorrect.
Although clarity is a major concern in all business writing, you should also strive _______________
to create your personal image
to create negative effects
to create positive effects
to enhance your personal image
You should strive for courtesy in your messages by doing the following:
Displaying anger
Practice the goodwill techniques
Focusing on your needs
Avoid preaching or talking down
A business correspondence refer to formal and professional documents used to communicate information within an organization, or from one organization to another.
True
False
A personal business letter is:
Addressed to someone you already know
Addressed to a new business contact
Addressed to your supervisor
Addressed to someone within your office
In business, what is Networking?
Team-building exercises conducted with co-workers
The creation of relationships for employment or business purposes
A marketing program that businesses use
A type of mailing program that sends many letters at one time
Which of the following is a characteristic of Business Writing?
Verbose
Concise
Spelling Doesn't matter
Complex Vocabulary
In which style of writing is Spelling and Grammar important?
Only Academic
Only Business
Only Casual
Both Academic AND Business
Why is it important to know the "rules" of each style of writing?
Knowing the rules makes writing more fun
Knowing the rules makes writing easier
Knowing the rules makes you a more effective writer
Knowing the rules does NOT have an effect on your writing
