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WorksheetsLazada PH Quiz 4: Returns & Claims
Total questions: 20
Worksheet time: 2hrs 40mins
When an item is returned, the sellers are required to conduct a (a) of the outer packaging and of air-waybill of the item.
The seller needs to (a) the parcel if there are major damages or if the air-waybill shows another seller
The seller needs to (a) the parcel if there is no major damage and the parcel belongs to them.
The seller can file a claim for failed deliveries if the item is not returned after (a) days in Shipped status.
The seller can file a claim for customer returns(non-DRTM) if the item is not returned after (a) days in Returned date.
The seller can open the parcel to check the item inside upon return and give it back to the courier if they want to reject it.
True
False
The seller can reject the parcel if there is a minor scratch on the outer packaging.
True
False
The seller can reject if there are signs of tampering or replaced packaging for failed deliveries.
True
False
The seller needs to fill out the rejection form to document the rejection of the returned item.
True
False
The parcels that are accepted by the seller can be filed for claims within 7 days of acceptance.
True
False
A customer returned an item directly to the seller because he receives a wrong color, the seller accepted the return and processed the refund of the customer. The seller wants to file the item for claims as incorrect item inside the packaging.
Invalid
Valid
How long can a seller file a claim for failed delivery?
Within 46 - 75 days from its “TTS/shipped” date
Within 26 – 55 days from its “returned” date
Within 45 - 75 days from its “TTS/shipped” date
Reasons we reject the seller's claim for the item not yet returned?
Item is returned to seller (TMS status is domestic_shipper_received)
Beyond filing period
Tagged as “Lost”
Still within our agreed return SLA (45 or 25)
The seller still needs to file for claims for items tagged "lost".
True
False
How long will the refund be processed back to the seller if the parcel got lost?
2 days from filling a claim
2 days from the item being tagged lost
2 days from today
The seller packs the item with a Lazada box when they sent it, but when the customer returned the item, it is already packed in a Lazada pouch. What does the seller need to do?
Accept
Reject
Item is being returned to the seller but the airwaybill shows another shop name. What should the seller do?
Accept
Reject
The seller packs the item with a Lazada box when they sent it, the order was not successfully delivered to the customer (failed delivery) but when the courier returned the item, it is already packed in a Lazada pouch.
Accept
Reject
The box is slightly dented but no signs of tampering. What should the seller do?
Accept
Reject
A failed delivery order was tagged as Lost for more than 5 days and is not yet paid. It this valid for claims?
Invalid
Valid
