WorksheetsDrivers of change
Total questions: 20
Worksheet time: 14mins
What is change management?
The forces that support change
A person who acts as a facilitator and assumes responsibility for the management of change to enable a business to transform
A planned and structured approach that moves a business from its current state to a desired future state
A professional who provides expert advice in a particular area to a business
What are drivers of change?
The forces that resist a change
A planned and structured approach that moves a business from its current state to a desired future state
A desired or future state in which the organisation will be after a change has been implemented
The forces that support a change
Where can forces for change in a business organisation come from?
The internal environment
The external operating environment
The external macro environment
Which of the following are example drivers of change?
Corporate culture
Management styles
Organisational structures
Competition
Legislative compliance
Which of the following forces for change in a business organisation come from the internal environment?
Corporate culture
Management styles
Organisational structures
Competition
Legislative compliance
Which of the following forces for change in a business organisation come from the external operating environment?
Corporate culture
Management styles
Organisational structures
Competition
Legislative compliance
Which of the following forces for change in a business organisation come from the external macro environment?
Corporate culture
Management styles
Organisational structures
Competition
Legislative compliance
What is corporate culture?
The shared values, attitudes and beliefs that characterise members of an organisation and guides its practices
The hierarchy within an organisation
A desired or future state in which the organisation will be after a change has been implemented
A tool used to identify and analyse the driving forces and restraining forces in an environment where change is occurring
How can corporate culture be a driver of change?
It can affect whether organisations can implement change
It can affect whether the change will be successful
Why can management in a business be a key driving force for change?
Management make decisions about the future direction of a business
It is the role of management to influence and motivate all stakeholders during the change process
They have the responsibility of operating and managing a business and its people
The way management responds to change will impact on the outcomes for a business
They will need to lead employees through the change process to meet the change objectives
To be an effective leader of change, a management style should be adopted that includes which of the following?
Communicator – to set a clear direction and vision for the change
Liaison – to manage and consult during the change
Advocate – to promote and support the change
Coach – to engage and motivate stakeholders through the change
Resistance manager – to identify and manage resistance to the change
What influence can an autocratic management style have on change?
Manager has total control and ensures everything is completed
Manager makes all the decisions about change
Manager persuades others to follow
Manager consults with stakeholders
What influence can a persuasive management style have on change?
Manager has total control and ensures everything is completed
Manager maintains control over the change
Manager persuades others to follow
Management and employees make decisions together
What influence can a consultative management style have on change?
Management consults with stakeholders
Some involvement of stakeholders in the change
Manager persuades others to follow
Management and employees make decisions together
What influence can a participative management style have on change?
Participation of all stakeholders in change process
Some involvement of stakeholders in the change
Manager persuades others to follow
Management and employees make decisions together
What is the organisational structure of a business?
The shared values, attitudes and beliefs that characterise members of an organisation and guides its practices
The hierarchy within an organisation
A system that outlines the roles and responsibilities and the different levels of management
A planned and structured approach that moves a business from its current state to a desired future state
As the business changes, organisations may need to examine and modify their structure. Which of the following are structural changes in a business?
Changes to the organisation's hierarchy
Changes to the organisation's chain of command
Changes to the organisation's management system
Changes to the organisation's job structure
Which of the following are external drivers of change?
Corporate culture
Management styles
Organisational structures
Competition
Legislative compliance
Which of the following statements are true?
A business needs to understand and monitor its competitors
A business must stay up to date with what competitors are doing and how they are responding to customer needs
A business needs to respond quickly to market trends and competition and implement changes to gain a sustainable competitive edge
A SWOT analysis can be a useful tool in understanding and assessing a business's competition
How can legislative compliance drive change in a business?
A business needs to comply with legislative requirements
When new laws are passed a business must change in response if the new laws require it
Businesses can face fines or penalties if they do not enforce the law
A business needs to adjust to incorporate the requirements of the new law and therefore may need to change some aspect of the operations of the business
