WorksheetsTraeger Grills Day 1 Quiz
Total questions: 15
Worksheet time: 8mins
The company that you work for is
247 Intouch
24-7 Traeger
24-7 Intouch
Traeger
The company that you work for is headquartered where
Orlando, Florida
Winnipeg, Canada
Clearwater, FL
New York, New York
We obsess about our clients is an example of
Our corporate Motto
Our corporate creed
Our 10 things
Our Corporate theme
The average length of time an agent takes to complete a contact is known as
First Contact Resolution
Adherence
Average Hold Time
Average Handle Time
PCI is not that important to our company
True
False
As a part of PCI compliance, badges should be worn and visible at all times
True
False
PCI stands for
Payment Company Information
Payment Card Industry
Payroll Compliance Inquiry
Process Card Industry
It is acceptable to have your cellphone on your desk while working for Traeger
True
False
Superpunch is the system that is used to make and receive phone calls
True
False
Everybody is required to swipe their badge upon entering and exiting the building
True
False
These help us keep track of daily production goals and team member performance
Key Performance Indicators
Quality Assurance
Voice Metrics
First Contact Resolution
All of the following can negatively affect service levels EXCEPT
Long Hold Times
Calling out From Work
Not adhering to your scheduled breaks
First Contact Resolution
The hot rod was introduced in what year
1991
2000
1987
1999
What popular retailer exclusively offers 3 different models of Traeger D2 grills for purchase?
Home Depot
Lowes
Costco
Sam's
The number in the grill name for the D2 grills
has no meaning
is the model number
represents the amount of sq inches available to cook on
the year it was made
