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WorksheetsPH Chat Quiz #2
Total questions: 20
Worksheet time: 2hrs 40mins
Customer made a payment through debit card. When will they receive the refund after this was issued by Lazada?
It will take within 5 to 45 banking days.
It will take within 5 to 15 banking days.
It will take within 5 to 10 banking days.
It will take within 24 - 48 hours.
Customer made a payment through credit card. When will they receive their refund after this was issued by Lazada?
It will take within 5-15 banking days.
It will take within 5-45 banking days.
It will take within 5-10 banking days.
It will take within 24-48 hours.
What is the status of this case?
Pending
Resolved
On Hold
Open
How many emails were sent by the agent to the customer?
The agent sent one email.
The agent sent 2 emails.
There were no emails sent.
It depends.
Which part of Xspace can you check on the tasks which were done on the case (i.e. adding of comments, sending of email, etc.)?
Click on Case Action List
Click on Child Case List
Click on Case Track
None of the above
Where should an agent create a case?
SOP 2.0
C360
S360
Case History
Customer contacted us through chat. He had two inquiries on two different order numbers. How many cases should you create in Xspace for this customer?
I shoud create two cases because customer had two inquiries.
I shoud create two cases because customer had two order numbers.
I shoud create one case because only one case should be created per customer interaction.
It depends.
What is the product type of the item?
LazMall
Local Marketplace
Crossborder Marketplace
Retail
What is the delivery type of this item?
Standard Delivery
Express Delivery
Collection Point/Store Pick Up
None of the above
Who is the courier/3PL/shopping provider of this item?
Lazada Express
QuadX
LBC
NinjaVan
What is the product type of this item?
Local Marketplace
LazMall
Crossborder Marketplace
Retail
What is the product type of this item?
LazMall
Local Marketplace
Crossborder Marketplace
Retail
What is the status of the customer's order?
Shipped
Ready to Ship
Delivered
Order Create
What is the correct contact reason if customer is inquiring on the order status of this item and is willing to wait for it?
WIMO > Within delivery promise date > (Within) Willing to Wait - Parcel with Logistics
WIMO > Beyond delivery promise date > (Beyond) Willing to Wait - Parcel with Seller
WIMO > Within delivery promise date > (Within) Willing to Wait - Parcel with Seller
WIMO > Beyond delivery promise date > (Beyond) Willing to Wait - Parcel with Logistics
What is the correct contact reason if customer is inquiring on the order status of this item and is willing to wait for it?
WIMO > Within delivery promise date > (Within) Willing to Wait - Parcel with Seller
WIMO > Within delivery promise date > (Within) Willing to Wait - Parcel with Logistics
WIMO > Beyond delivery promise date > (Beyond) Willing to Wait - Parcel with Seller
WIMO > Beyond delivery promise date > (Beyond) Willing to Wait - Parcel with Logistics
Who is the seller of this item?
Wanner
Mini Portable Candy Color Mobile Holder
Crossborder
None of the above
How much did the customer pay for this item?
PHP 119.00
PHP 104.00
PHP 15.00
PHP 12.75
Customer would like to request express delivery for his item. What will you advise the customer?
We apologize but express delivery is temporary unavailable.
Sure. Just place the order and choose Express Delivery as your delivery option.
Sure. I can definitely help you to expedite your order. We will just need to contact 3PL to expedite the delivery.
How many days is given to a customer to claim his item from a collection point?
The customer is given 5 days to claim his item from a collection point.
The customer is given 1 day to claim his item from a collection point.
The customer is given 3 days to claim his item from a collection point.
The customer is given 1 week to claim his item from a collection point.
What does a customer need to present to LBC for him/her to claim the refund he withdrawn from Lazada wallet?
A valid ID and remittance number
A valid ID and mobile number
A valid ID and order number
A valid ID and item number
