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Worksheets

Company Knowledge

Total questions: 15

Worksheet time: 5mins

Name
Class
Date
1.

The toll free number of our Customer Care Centre is ...

a)

1-300-22-9977

b)

1-300-21-9977

c)

1-300-22-9777

d)

1-300-21-9777

2.

What is our SMS short code for customers to recall?

a)

33922

b)

33911

c)

33992

d)

39392

3.

Customer Self Service Portal

Welcome to _______.

Easy access to _____ certificates.

a)

MyPortal ; my

b)

My Portal ; my

c)

MyPortal ; your

d)

My Portal ; your

4.

Customer Service Charter

At AmMetLife Takaful, customers are at the _____ of everything we do.

a)

mind

b)

thought

c)

core

d)

heart

5.

We leverage on AmMetLife Insurance branches.

How many branches are there nationwide?

a)

12

b)

13

c)

14

d)

15

6.

If the customer is not satisfied with the Company's decision, to whom can they refer to, if their claim is below RM100,000?

a)
b)
c)
d)
7.

Customer Service email address:

a)

customercare@ammetlifetakaful.com

b)

customer-care@ammetlifetakaful.com

c)

customer.care@ammetlife.com

d)

CustomerCare@ammetlife.com

8.

What are the Islamic principles adopted by AmMetLife Takaful?

(select all that apply)

a)

Tabarru'

b)

Hibah

c)

Wakalah

d)

Ta'awun

e)

Shariah

9.
a)

Our Motto

b)

Our Core Values

c)

Our Mission Statement

d)

Our Tagline

10.

If the customer is not satisfied with the Company's decision, to whom can they refer to, if their claim is above RM100,000?

a)
b)
c)
d)
11.

AmMetLife Takaful General Line Number

0 3 - 2 2 _ _ _ _ _ _

(a)  

12.

Replacement for Loss of Takaful Certificate

Fee of RM ____ will be imposed as takaful certificate reprinting fee.

a)

20

b)

30

c)

40

d)

50

13.

Product

The following are saving plans offered by our Company

(select all that apply)

a)

ProtectSecure-i Murni

b)

FlexiCare-i Plus

c)

HomeSecure-i

d)

GoldenCare-i Style

14.

Customer can check the status of agent/bank representative for takaful thru the following portal:

a)
b)
c)
d)
15.

Customer can participate in AmMetLife Takaful product via the following, except:

a)

Authorised Takaful agents

b)

Online Sign Up

c)

AmBank branches

d)

AmMetLife branches