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Interpersonal Skills

Total questions: 100

Worksheet time: 55mins

Name
Class
Date
1.

One of the following is NOT a way of making friends:

a)
b)
c)
d)
2.

One of the following is NOT a way of improving your academic level.

a)
b)
c)
d)
3.

Which of the following options are NOT going to help improve your behavior in school?

a)
b)
c)
d)
4.

You want to make friends, but one of the following options, is NOT going to help you

a)
b)
c)
d)
5.

You want to get better grades and improve the academic level, but this is NOT a way to do it.

a)
b)
c)
d)
6.

You can have more friends, but one of the following options is NOT going to help you.

a)
b)
c)
d)
7.

Two of the following options will help you improve your academic level.

a)
b)
c)
d)
8.
The act of choosing between two or more courses of action is called? 
a)
Negotiation
b)
Problem Solving
c)
Decision Making
d)
Assertiveness
9.
Being able to stand up for your own rights in a calm and positive way is called?
a)
Verbal Communication
b)
Assertiveness
c)
Confidence
d)
Being Bold
10.

A client has requested a meeting to discuss a change of direction for a project you're working on together. You had a long discussion and set some new objectives and KPIs for the project. What should you do next?

a)

Send an email to the execution team to assign tasks and resources

b)

Send an email to the client summarising agreed outcomes from the meeting and clearly listing next steps

c)

Hold a kick-off meeting with the execution team to discuss the new project scope and objectives

11.

These are all positive outcomes of conflict at work (tick all that apply)

a)

Better solutions

b)

Diverse and inclusive work environment

c)

Resistance and defensiveness

d)

Improved relationships with your colleagues

12.

Mary has been asked to give an update on what her team has been working on to the entire company. Her slides are well prepared but during the presentation she forgets what she meant to say in some parts and hesitates and umms a lot. How could Mary have better prepared herself?

a)

She could have practiced what she was going to say in a low risk situation

b)

She could have written a script and memorised this

c)

She could have read directly from her slides

13.

These are signs of poor listening skills (tick all that apply)

a)

Not thinking about what you’re going to say while the person is speaking

b)

Not making eye contact while the person is speaking

c)

Slouching or swinging on your chair while the person is speaking

d)

Fidgeting or playing with your phone while the person is speaking

14.

You are about to have a difficult conversation at work. What must you remember to do during the meeting? (Select all the answers you think are correct)

a)

Stay connected to your breath

b)

Engage in eye contact

c)

Sit with your chest open and your shoulders down

d)

Breathe in to areas of tension in your body

15.

Good ___________ are important workplace skills that help you communicate or talk will all types of people, including managers, coworkers and customers.

a)

Technical Skills

b)

Interpersonal Skills

c)

Time Management Skills

d)

Organizational Skills

16.

These are all good rules for ____________.

i. Separate your feelings from your actions

ii. Stay calm

iii. Wait until you are calm to respond

iv. Write down your emotions

v. Stay positive

a)

Making Friends

b)

Appropriate Contact

c)

Social Skills

d)

Controlling Your Emotions

17.

In order to learn how to control your emotions you need to learn to separate your emotions from your ________________.

a)

Thoughts

b)

Actions

c)

Desires

d)

Anger

18.

It is important to know when it is okay to socialize. the following situations are examples of times when it is okay to socialize at work. One example does NOT belong in the list. Which one?

a)

During breaks

b)

Waiting for a meeting to start

c)

When you see a coworker working at his or her desk

d)

Passing someone in a hall

19.

When socializing with your manager or boss, there are some things you should NOT talk about. Which of the following situations should you NOT discuss with your manager or boss?

a)

Last night's football game

b)

Your relationship problems with a friend or significant other

c)

A story you heard about in the news

d)

The weather

20.

Networking or forming professional or work-related relationships with other people, is an important part of socializing at work. Which of the following is a benefit of networking at work?

a)

Receive and share ideas

b)

Learn about new opportunites

c)

Increase business

d)

All of the above

21.

One of the first rules of socializing at work is when you are around new people you do not know, don't be afraid to ___________ yourself.

a)

Introduce

b)

Talk about

c)

Discuss

d)

Promote

22.

What is the best way to handle conflict in your life?

a)

Be aggressive

b)

Be deferring

c)

Be assertive

23.

True/False? You should always manage relationships for the better good.

a)

True

b)

False

24.

True/False? Always be opened minded in the workplace.

a)

True

b)

False

25.

Should you always have appropriate contact in the workplace?

a)

Yes

b)

No

c)

I don't care

26.

Which is the act to better control your emotions.

a)

Stay calm

b)

Lose control

c)

Leave work

d)

Call your mom

27.

Some people find it uncomfortable to socialize with their bosses mainly because...

a)

They won't have anything in common

b)

Difference in rank

c)

Shyness

d)

Worried they will be yelled at

28.

In order to help a customer you should be very patient, calm, and...

a)

At work

b)

On time

c)

Cheerful

d)

Have a degree in customer service

29.

True/False? If you show respect to others, they will NEVER show respect to you.

a)

True

b)

False

30.

True/False? If you are unsure when to socialize, it never hurts to be friendly.

a)

True

b)

False

31.
Interpersonal skills are also know as
a)
Worthless Skills
b)
Soft Skills
c)
Rarely Used Skills
d)
Skills beyond reach
32.
Listening is an important part of communication.
a)
True
b)
False
33.
Which is a positive way to deal with stress?
a)
Fight
b)
Hit a wall
c)
Exercise 
d)
Act on impulse 
34.
Which is a good time management tool to use to stay organized?   
a)
calculator
b)
scissors
c)
filing cabinet
d)
planner/calendar 
35.

Sea urchins are quiet, alone, and withdrawn. Their behavior type could be classified as:

a)

Aggressive

b)

Involver

c)

Social Submissive

d)

Quiet Submissive

36.

Sharks are competitive, always right, loud, bossy, and need to win at all costs . Their behavior type could be classified as:

a)

Aggressive

b)

Involver

c)

Social Submissive

d)

Quiet Submissive

37.

Whales are caregivers, attract others, and draw people in. Their behavior type could be classified as:

a)

Aggressive

b)

Involver

c)

Social Submissive

d)

Quiet Submissive

38.

Dolphins are fun, the "life of the party", and well liked. Their behavior type could be classified as:

a)

Aggressive

b)

Involver

c)

Social Submissive

d)

Quiet Submissive

39.

While in a small group, a student continues to wander over to other groups to chat with friends about last night's soccer game. Not only is he disrupting others, but he is not helping his group. Which behavior type describes this teammate?

a)

Aggressive

b)

Involver

c)

Social Submissive

d)

Quiet Submissive

40.

When walking into class, this student finds that the teachers has rearranged assigned seats. He yells "I hate everyone at my table" and storms out of the classroom. Which behavior type describes this teammate?

a)

Aggressive

b)

Involver

c)

Social Submissive

d)

Quiet Submissive

41.

When assigned a new group in class, this person immediately starts asking questions to get to know everyone better. Which behavior type describes this teammate?

a)

Aggressive

b)

Involver

c)

Social Submissive

d)

Quiet Submissive

42.

Which behavior type is considered to be reliable, trustworthy, and honest?

a)

Aggressive

b)

Involver

c)

Social Submissive

d)

Quiet Submissive

43.
Socializing with people at work will help to strengthen your __________ 

a)
relationships
b)
skills
c)
ideas
d)
muscles
44.
The first step in resolving conflict is ___________ , or noticing, the conflict.
a)
stating
b)
recognizing
c)
pretending
d)
forgetting
45.
The conflict might require both parties to___________ , or meet in the middle.

a)
compromise
b)
complain
c)
argue
d)
agree
46.
You will be working with people who come from different ___________ .
a)
families
b)
neighborhoods
c)
backgrounds
d)
schools
47.
You are showing respect to others if you
a)
Are courteous and tolerate differences
b)
Express your opinion emphatically without listening to others
c)
Talk about people only when they are not present
d)
None of the above
48.
You are showing respect to others if you
a)
Are courteous and tolerate differences
b)
Express your opinion emphatically without listening to others
c)
Talk about people only when they are not present
d)
None of the above
49.
You show understanding of others by
a)
Asking about others’ interests
b)
Trying to see things from their points of view
c)
Being open to suggestions and change
d)
All of the above
50.
When you do this you give the speaker signals that you're paying attention without interrupting what he or she is saying?
a)
Verbal Communication
b)
Interactive Communication
c)
Non-Verbal Communication
d)
Interrupt Communication
51.
Which of the following is a listening bad habit?
a)
Listening to what one has to say before speaking.
b)
Not interrupting the speaker.
c)
Nodding head giving body language that you are listening to what is being said.
d)
Jumping to conclusions
52.
Interrupting often, or trying to finish the other person’s sentence is a good listening habit for the reason it shows you are an excellent listener and quick on your feet to answer someones questions or comments. Is the before mentioned true or false?
a)
True
b)
False
53.
Making up my mind before I have all the information is an example of a good listening habit? True or False?
a)
True
b)
False
54.
Not paying attention to or ignoring the other person’s communications.
a)
Not Listening
b)
Partially Listening
c)
Engaged Listening
d)
Interactive Listening
55.
Vocabulary, tone of voice (or voice inflection), and non-verbal behavior are examples of the three levels of communication? True or False?
a)
True
b)
False
56.

To demonstrate that I am responsible, when given a direction I should...

a)

make a whiny noise because I hate being told what to do.

b)

ask, why do I have to?

c)

Say, ok, and ask any follow up questions I have

d)

ignore the person giving directions

57.

Example of a soft skill...

a)

Teamwork

b)

Sweeping

c)

washing tables

d)

wearing a uniform

58.

Is listening respect or not?

a)

no

b)

yes

59.

Is being organized a hard skill or soft skill?

a)

Hard

b)

Soft

60.

A Hard Work Skill is..

a)

a specific skill that is taught, usually on the job

b)

a skill that shows my personality

c)

useless

61.

Employers think people with good attitudes make better overall employees because they do better work.

a)

True

b)

False

62.

Friendly polite; Respect for others; Ask for feed back; Take constructive criticism

a)

Foundational Skills

b)

Communication Skills

c)

Teamwork

d)

Interpersonal Skills

63.
Effective verbal communication begins with
a)
Clarity
b)
Wordiness
c)
Rudeness
d)
Talking quickly
64.

The four elements of communication are:

a)

Message, sender, receiver and feedback

b)

Sender, message and receiver

c)

Message, feedback, verbal and nonverbal

d)

Books, television, computers and radio

65.

You can help control prejudice by:

a)

believing your first impression and not allowing others to influence your thoughts.

b)

believing only what your parents taught you about other races.

c)

evaluating all information before making a judgement.

d)

doing all of the above.

66.

Good listening skills include:

a)

a message, a sender, and a reveiver.

b)

labeling, cultural sensitivity, and talking slowly.

c)

verbal message, written communication and a receiver

d)

showing interst, hearing the message, and not interrupting

67.

Eye contact, facial expressions, gestures and touch are:

a)

verbal communication

b)

barriers to communication

c)

rude

d)

nonverbal communication

68.

Judgements or opinions formed before the facts are known are called:

a)

prejudices

b)

gestures

c)

mistakes

d)

slander

69.

Which of the following is NOT an element that influences our relationships with others?

a)

prejudices

b)

acceptance

c)

frustrations

d)

aging

70.

A good listener does NOT

a)

Maintain a positive attitude

b)

Show interest

c)

Pay attention

d)

Interupt

71.

Which of the folloing is NOT an example of verbal communication?

a)

textbook

b)

frowning

c)

lecture

d)

patient chart

72.

Motioning a body part to express your feelings is known as:

a)

impatience

b)

communication

c)

hyperactivity

d)

gesture

73.

This is an example of

a)

verbal communication for "Ok"

b)

nonverbal communication for "Ok"

c)

labeling for "Ok"

d)

nonverbal communication for "No thank you"

74.

Is the man in this picture being a good listener?

a)

Yes

b)

No

75.

Being honest and direct in order to communicate what you feel or think is also know as:

a)

nonverbal communication

b)

assertive communication

c)

agressive communcation

d)

verbal communication

76.

What are the correct steps that must be ensured for solving the workplace problem?

a)

Examine type of problem.

b)

Chose alternative solution.

c)

Implement the accurate solution.

d)

Identify and interpret the problem.

77.

What are elements must be considered before scheduling the organization event?

a)

Perform the task one after another.

b)

Organize a chain of event in order of easier.

c)

Find a gap to slot in your schedule to execute the job.

d)

Determine required time and materials needed to complete the job.

78.

What are the elements that must be ensured for teamwork collaboration?

a)

Prepare your individual assignments.

b)

Periodically reflect on team process and fit with project tasks.

c)

Discuss conflicting viewpoints and team member's differences.

d)

Select ideas and/or create new ideas effectively and efficiently as a team.

79.

What are the criteria for an employee to observe in order to improve the Company's overall quality?

a)

Do not merely churn out what is needed.

b)

Execute works when instructed by superior.

c)

Do his/her best to produce great result in work.

d)

The employee's commitment to achieve good quality output.

80.

What are the characteristics of trustworthy personnel?

a)

Keep promises.

b)

Tell nothing but the truth.

c)

Avoid promises if you are unable to fulfill it.

d)

Keep your words on whatever you’ve spelled it out.

81.

What are the elements that must be ensured for teamwork contribution in the workplace?

a)

Control the members of the team.

b)

Listen to other members of the team.

c)

Prepare your individual assignments.

d)

Participate as a peer at team meetings.

82.

Why an organization should set their own targets?

a)

Targets develop team ability to initiate with others.

b)

Targets provide the planning make goal achievement.

c)

Targets provide conflicting viewpoints and team member's differences.

d)

Targets provide a structure to constantly assess the performance of your organization.

83.

Which statement is false about teamwork attitude?

a)

Learn the importance of documenting process and results.

b)

Learn the importance of communications among individual skill.

c)

Learn the importance of discussion and agreement on team processes.

d)

Learn to prepare for team activities, then reflect on the results and assess team performance.

84.

What are the best solution agreements that need to be ensured for resolving problems in the workplace?

a)

The group has some ground rules for making decisions such as consensus or minority vote.

b)

As a result of disagreement, the group may actually identify new solutions supported by group consensus.

c)

Controversies and disagreements if used constructively can be effective tools in selecting the best solution.

d)

If the group faces difficulty in reaching consensus, members or facilitator should clarify specific areas of disagreement and then identify ways to integrate similar interests into the solution.

85.

Choose three (3) stages or steps of problem solving.

a)

Making a decision.

b)

Identify the problem.

c)

Monitor or seeking feedback.

d)

Live with the problem and continue works.

86.

What is the purpose of evaluating problem solving in the workplace?

a)

To hold result in tact.

b)

To maintain cost effectiveness.

c)

To figure out the value of of work done.

d)

To determine how well the solution is effectively working.

87.

What are the elements that must be ensured before a group considers a solution, implements and proceeds with the solution?

a)

Remove all absurd ideas.

b)

A problem must first be felt.

c)

Understand the situations well.

d)

Alternative choices are produced.

88.

What is the approach that can be used to increase high-interaction, trust and openness among team members?

a)

Team building.

b)

Sensitivity training.

c)

Process consultation.

d)

Intergroup development

89.

What are social skills

a)

Skills that help you play games

b)

Skills that help you communicate

c)

Skills that help you watch TV

90.

Should you communicate with your coworkers and managers?

a)

Yes

b)

No

c)

I don't know

91.

You have to learn to control your emotions at the workplace.

a)

False

b)

True

c)

I don't know

92.

How should you act when talking to workers, managers, and customers

a)

Rude

b)

Nice

c)

Weird

93.

Interpersonal skills for the workplace is understanding the feelings of others

a)

True

b)

False

94.

Which of the following is not a interpersonal/social skill

a)

Trustworthy

b)

Close minded

c)

Appropriate contact

d)

Respect

95.

The ability to understand and relate to the feelings of others is called_________.

a)

empathy

b)

sincerity

c)

honesty

d)

interpersonal

96.

Having empathy will help you develop strong____________with other people.

a)

social skills

b)

feelings

c)

relationships

d)

understanding

97.

When people tell you about something ___________ that shows they feel comfortable around you.

a)

good

b)

important

c)

secret

d)

terrible

98.

In the workplace, you will be expected to know your________and manage your time in a way that allows you to meet them.

a)

limits

b)

achievements

c)

deadlines

d)

strengths

99.

To be reliable means that the ____________of your work and the professionalism of your actions are always at the same high level.

a)

quality

b)

quantity

c)

time

d)

length

100.

Getting organized requires you to have______and direction.

a)

friends

b)

boundaries

c)

focus

d)

rules

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