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OM

Total questions: 10

Worksheet time: 2mins

Name
Class
Date
1.

Decribes OM as the development, execution, and maintenance of effective processes related to activities done over and over, or to one-time major projects, to achieve specific goals of the organization.

a)

Anderson, Anderson &Parker ,2013)

b)

Johnston 1994: 21

2.

Defined OM as is a body of knowledge, experience and techniques covering such topics as process design, layout, production planning, inventory control, quality management and control, capacity planning and workforce management’

a)

Johnston

b)

Stevenson

3.

Hospitality MPOs job shops include

a)

table-service restaurant

b)

a la carte restaurant

4.

Identified that a hotel as a largely a CPO

a)

Jones 1994

b)

Brown et.al

5.

1. refers to a single, fixed position at which the product is assembled or service is processed by workers who move to that position to carry out their work.

a)

Process Layout

b)

Fixed Position

6.

Has machinery dedicated to a particular product, usually laid out in a sequence, with distinct stages in manufacture. Workers are usually required to perform relatively simple tasks at one particular stage in the process.

a)

Fixed Position

b)

Product Lay-out

7.

has machines or activities grouped together non-sequentially to allow a range of different products to be made. Products move to a particular location for processing according to need.

a)

Process Lay out

b)

Production Lay out

8.

Theory that proposed that there should be a trade-off between the volume of production or the variety as illustrated

a)

Theory of Lean Manufacturing

b)

Theory of Process of Choice

9.

This Theory holds that the swifter and even the flow of materials through the process, the more productive

a)

Theory of Swift and Even flow

b)

Theory of Performance Frontiers

10.

Materials processing operation MPO

a)

mostly considered as services

b)

more commonly referred to as manufacturing