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business Communication

Total questions: 12

Worksheet time: 11mins

Name
Class
Date
1.
You should not look the other person in the eyes because it can mean you are mad at them.
a)
True
b)
False
2.
You should not look the other person in the eyes because it can mean you are mad at them.
a)
True
b)
False
3.
You should not look the other person in the eyes because it can mean you are mad at them.
a)
True
b)
False
4.
An example of active listening is:
a)
Listening close and taking good notes
b)
Skimming the outline carefully
c)
Moving around while others speak
d)
Focusing on main ideas being communicated and responding with full attention
5.

Communication is not always a vital skill in the workplace.

a)

True

b)

False

6.

Oral communication consists of anything that is written.

a)

True

b)

False

7.

How we sit, stand, and use facial expressions all send nonverbal messages.

a)

True

b)

False

8.

All messages we send and receive for official purpose is

a)

External Communication

b)

Business communication

c)

Feedback

9.
_______________ involves maintaining and checking records, handling bills, and preparing financial reports for business.   
a)
Market survey
b)
Accounting
c)
Procurement
d)
Producer
10.

Intercultural communication is defined as:

a)

the process of communication between peoples of different cultures

b)

connecting cultures via an interstate to enable communication

c)

knowing how to communicate within ones own culture

11.

Culture is defined as:

a)

sharing of common beliefs, values, customs and behaviours of a group

b)

knowing what each other likes to do, our attitudes and responses to one another

c)

understanding how cultures begin, how to apply them, and what it means for the individual

12.

Business communications involves interaction between?

a)

Employee to Employee

b)

Superior to Employee

c)

Business to Customers

d)

All of these