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WorksheetsSupervisor Training Series V2
Total questions: 12
Worksheet time: 8mins
Choose the correct answer
Indoor
Intake
inside
In-Formal
which communication is only use by team member and confidential to non employee?
External
Internal
Verbal
Non Verbal
How do you communicate the misconduct behavior of your team member? (choose 2 answers)
Oral & Written
Internal & External
Formal & Informal
Verbal & Written
Select they right communication tools (3 answers)
BAGUS is for ?
Butter - Action - Good - Unite - Special
Best - Again - Great - Utility - Satisfaction
Better - Attentive -Greet & Smile - Unity - Speed
Boss - Ask - Goose - Use - Straw
What is the 5th Step?
Wait & See
Beverage Serving
Wipe Table
Check Order Tracker
What is 3S ?
Smile - Speed - Satisfaction
Smile - Speed - Stay
Soak - Speed - Sent
Sad - Spin - Soon
Which is the most high complains in both 2019 and 2020?
Service
Standard
Quality
What is the correct step in handling customer complaint?
Hearing - Bow - Take Action - Communicate
Listen&Show Care - Apologize sincerely - Take Action - Follow Up & Appreciate
Listen & Acknowledge - Apologize - Take Action - Ensure Satisfaction
What is the proper step should trainer apply?
Preset - Perform - Present - Feedback
Prepare - Present - Practice - Follow Up
Present - Practice - Prepare - Feedback
Which Feedback is use to encourage team member?
Reinforcing
Redirecting
Recalculating
Rebonding
What is the formula for Redirecting feedback?
Why - When - Who
How - What - What
What - What - Why
What - How - Why
