WorksheetsFront Office Unit 1 Quiz
Total questions: 15
Worksheet time: 11mins
What is the department of the hotel that is considered as the nerve center or the hub of the hotel
(a)
What are the main function of the front office?
to sell function rooms
to prepare folio
to provide services
to maintain balance guest account
If the guest has a room reservation, what selling strategy should you do?
add-up method
top-down method
upselling strategy
hard selling
What is the term that refers to a guest that goes to the hotel without prior reservation?
upscale guest
walk-in guest
sudden guest
unreserved guest
What does the abbreviation PMS stands for?
(a)
What is the app in PMS that keeps the front office and housekeeping informed about the status of the rooms?
guest accounting module
room management module
check in service module
FO to HKPNG module
What do you call the record which contains the guest statement of accounts?
(a)
What is the folio used for a group and is required to record all transactions made by the group?
package folio
master folio
permanent folio
split folio
Billing arrangement: GTD by Pfizer co.: accommodation, meals and communication only, others PA. Where should PRESSING be reflected?
permanent folio
guest folio
Billing arrangement: GTD by Pfizer co.: accommodation, meals and communication only, others PA. Where should FAX be reflected?
guest folio
permanent folio
Billing arrangement: GTD by Pfizer co.: accommodation, meals only, others PA. Where should LAUNDRY be reflected?
guest folio
permanent folio
What statistics analyses the relationship between the number of rooms sold and the number of rooms available for sale?
ADR
OR
RevPar
Yield Percentage
What is the folio that reflects transactions for non-resident guest?
(a)
When a guest checks in with no reserved room, offer first the standard room so they can afford it.
true
false
The guest will stay in your hotel from Sept 18 to Sept 24, how many days and nights will the guest be in your hotel?
8 D/ 7 N
6 D/ 5 N
7 D / 6 N
9 D / 8 N
