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BM Test Review 9/21

Total questions: 12

Worksheet time: 24mins

Name
Class
Date
1.
Developing a weekly employee work schedule
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
2.
Training employees on clean-up procedures of your restaurant
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
3.
Counting up the day’s sales and reporting it to the owner
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
4.
Creating a training manual for new employees
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
5.

Who is the Father of Scientific Management?

a)

Frederick W. Taylor

b)

Frank Gilbreth

c)

Henry Gantt

6.

This theory recommends studying and testing different work methods to identify the best, most efficient ways to complete a job.

a)

Scientific Management Theory

b)

Bureaucratic Management Theory

c)

Administrative Management Theory

7.

Leadership styles findings from university of Iowa studies are

a)

Democratic, autocratic, neopolotic

b)

Autocratic, mesopolitic, laissez-faire

c)

Laissez-faire, democratic, autocratic

d)

Democratic, automatic, laissez-faire

8.
This person is credited as being the "father" of Administrative Management theory.
a)
Elton Mayo
b)
Henri Fayol
c)
W. Edwards Deming
d)
Frederick Taylor
9.
Included within Behavorial Management theory is the idea of different types of managers. Which type believes employees will not work to their potential without close supervision and most will avoid work if possible.
a)
Theory X Managers
b)
Theory Y Managers
c)
Theory Z Managers
d)
All of these
10.

This theory states the promotion of social interaction within an organization should be implemented for maximum employee motivation.

a)

Scientific Theory

b)

Administrative Theory

c)

Bureaucratic Theory

d)

Human Relations Theory

11.

This theory states in order to apply the best leadership or management skills managers must take into account all aspects of a situation when making a decision

a)

Systems Theory

b)

Chaos Theory

c)

Contingency Theory

d)

Total Quality Management

12.

This theory states departments should be coordinated and work together to achieve success.

a)

Systems Theory

b)

Chaos Theory

c)

Contingency Theory

d)

Total Quality Management