WorksheetsWEEKLY KNOWLEDGE TEST 25SEP2020
Total questions: 11
Worksheet time: 6mins
22nd Sep, 2020 CM call in and would like to enjoy Grab food discount via Citi credit card, what should CPO advise?
Discount 30.000 VND with min order from 110.000 VND
Max 111 codes/promotion day
CM need to input promotion code CITI30
All of them
CM booked PM card on 25th Jun, 2020. CM call in on 22nd Sep to ask how could he receive Accor plus membership card as he already received the eligible SMS from Citibank. What should CPO advise?
Accor plus will contact CM to deliver the membership card
Raise URN Inquiry to check with Product team
Advise CM to wait for 5 WDs to deliver
None of them
CM received the code to redeem acquisition gift for new Cashback card but he forgot to redeem, and it is now expired (expiry date: 31Aug). On 22nd Sep CM call in to as for support. What should CPO do?
Raise deviation case to FU team
Raise URN to check with Card Product team
Advise CM to redeem again from 01 Oct – 14 Oct 2020
All of them
For “Triple offers/Ưu đãi nhân 3” campaign, what are the offers
Nhận phiếu mua sắm trị giá tối đa 16TR; Lãi suất ưu đãi 6.8%; Hoàn tiền 5% không giới hạn
Nhận phiếu mua sắm trị giá tối đa 18TR; Lãi suất ưu đãi 6.2%; Hoàn tiền 5% không giới hạn
Nhận phiếu mua sắm trị giá tối đa 16TR; Lãi suất ưu đãi 6.2%; Hoàn tiền 10% không giới hạn
Nhận phiếu mua sắm trị giá tối đa 18TR; Lãi suất ưu đãi 6.8%; Hoàn tiền 10% không giới hạn
Incase CM call back hotline to ask about VB de-enrollment alert, what should CPO do?
Check OneNote to make sure those CM receive alert from our activity
Explain again reason why CM receive that alert
Offer CM to enroll VB on call, follow current VB enrollment process
All of them
CM call in to ask for Statement inquiry, CPO check and see that CM’s phone number is still under old format (11 digits), CM has mobile token, what should CPO do?
CPO support CM Statement request as BAU and advise CM to update phone via CBOL/MBOL first
Receive request to update phone number if CM belong to exceptional list
Raise URN to FU (1 URN to update phone and 1 for statement request – if any)
All of them
Which gift CM will receive when opening RW card with Citibank from 08Sep2020 to 30Sep2020. Total spending is 6mil since opened date?
JF fee
Trolley bag
Health-scale
All of them
Which gift CM will receive when opening RW card via Grab channel from 08Sep2020 to 30Sep2020. Total spending is 6mil since opened date?
JF free
E-voucher Grab 3mil
E-voucher Gotit 500,000 VND
All of them
What should CPO advise if CM would like to check when he receive Health-scale for promotion “SUBMISSION GIFT AND TOP-UP GIFT FOR OPENING CITI CREDIT CARDS”?
Advise CM to check with sales agent who supported CM for card opening
Raise URN Inquiry to check with Retail baking sales
Raise URN Inquiry to check with product
Advise CM to waive SMS for gift fulfillment
Which URN type CPO should use when CPO would like to take note with DS about “DO NOT BLOCK A72”?
URN card request
URN Inquiry request
URN Statement & other mail request
URN Rewards Adjustment
Please choose the incorrect answer for Loan retention:
Loan interest will be charged back if CM close the Loan after getting retained.
Incase CM close the Loan before fulfillment time, CTB will not fulfill interest for CM
CPO can request DS for resending voucher if CM mistakenly deleted e voucher for loan retention
All of them
