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WorksheetsWORKPLACE READINESS SKILLS TEST
Total questions: 25
Worksheet time: 25mins
An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:
creativity and innovation.
teamwork.
work ethic
critical thinking and problem solving.
Which is the best example of "demonstrating creativity and innovation"?
Evaluating potential solutions and resources
Displaying a disciplined work ethic
Prioritizing your job tasks on a daily basis
Developing and/or improving products, services, or processes
You've worked on the job for 6 months and have only missed 1 day of work because you attended your sister's graduation. You have demonstrated:
patience
customer service.
Attendance
integrity and resolve.
Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:
creativity
efficiency.
professionalism.
big-picture thinking.
An example of demonstrating punctuality at work is to:
arrive to work on time each day.
follow work protocol as stated by the employee policies.
learn to do your job more efficiently.
have a positive relationship with your manager.
Jerome solved a problem by analyzing it and coming up with the best solution. This is an example of:
critical thinking.
Information security.
career management.
innovation.
During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to
ignore requests that are outside of your job description.
research how competitors have done it.
ask your coworkers what they would do.
consult the employee handbook.
Which of the following statements best resembles creativity and innovation?
A product or service that copies another product
A product or service that is a "updated version" of an existing product or service
A product or service that is extremely popular among teenagers
A product or service that transforms the industry
You are working on a time-sensitive project. Your coworker comes to you and says he needs to leave, due to a family emergency. He asks you to complete a project for him that is due that day. Following the problem-solving steps, what is the FIRST step you should take to?
Define the problem
Brainstorm solutions
Plan the next action steps
Analyze the problem
The activity that requires you to think of various solutions to solve a problem is called:
subjectivity.
brainstorming.
enthusiasm.
managing resources.
The first thing Barry does when he opens the home improvement store each day is to switch on the lighted “Open” sign. Today, the sign does not come on. How would Barry most efficiently determine if the problem is with the power company or the sign itself?
Reset the circuit breaker in the basement.
Replace the bulb in the sign.
Call an electrician right away.
Attempt to switch on another device to see if it has power.
Laurette’s supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision?
Ask a coworker to help make the decision and select the best contractor using this rationale.
Evaluate all factors needed and select the best contractor based on the factors
Select the contractor who is the most affordable and explain why to your supervisor.
Select the contractor who is closest in distance to the job location.
Paul feels the schedule posted at his place of employment is confusing. He creates a new form and presents it to his manager, sharing his thoughts on how it could improve the current schedule. This shows Paul's:
initiative.
values.
diversity awareness.
integrity.
Which of the following best resembles initiative?
Following leadership obediently
Ethically demonstrating opportunity
Making quality evaluations
Seizing a leadership opportunity.
Carla believes she is more productive when she listens to music at work, but her boss does not allow it. She should
try to convince her boss of her point of view.
put on headphones to listen in private.
follow company policy.
listen to it anyway since it is good for productivity.
Justice told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait?
resourcefulness
problem-solving
integrity
patience
Being a responsible citizen means you should
be number one in your office.
make ethical decisions.
be as productive as possible on the job.
try to please everyone around you.
A customer forgets their expensive watch on the table. Instead of reporting the missing watch to your boss, you take it. You lack:
honesty.
creativity.
sensitivity.
diversity.
While working as a restaurant cashier, your friends come in to eat dinner. You should
serve them "free" food.
give them a discount on their food order using your employee discount.
tell them you are not allowed to serve them.
treat them as you would any other customers.
After work, you stay for an extra, non-paid hour to learn how to use the computer system to track and manage the shipment of orders. You are demonstrating:
The quality of dependability
The ability to cooperate
An eagerness to learn
The ability to accept criticism
Even though Carla wants to view the updates on her social media accounts, she stays on task and waits for her scheduled break. Carla is demonstrating:
self-representation.
resourcefulness.
confidentiality.
work ethic.
Sylvia regularly stays after work to complete tasks. She demonstrates:
tactfulness.
self-representation.
short-term goal setting.
work ethic.
Your supervisor asks you to come in on Saturday to finish your marketing presentation because the client is coming in earlier than originally expected, on Monday morning. You already have weekend plans. What is the expectation?
Reschedule your plans.
Negotiate with your supervisor.
Get someone to cover for you.
Call the client to reschedule his visit.
Hector worked for a renewable energy company but was recently fired. He did his job better than any of the other workers in his department, but he often refused to help others with their work. Why was Hector fired?
The boss does not like Hector.
Hector refused to cooperate with others.
Hector outperforms others and made them look less skilled.
The boss wants to give Hector's job to his best friend.
As an employee, employers assess your work ethic based on your:
appearance.
attitude.
fairness to others.
unused personal leave.
