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WorksheetsTHC 1 - Macro Perspective of Tourism & Hospitality
Total questions: 50
Worksheet time: 50mins
This is a social, cultural and economic phenomenon which entails the movement of people to countries or places outside their usual environment for personal or business/professional purposes.
(a)
This is a Roman Catholic church under the auspices of The Order of St. Augustine, located inside the historic walled city of Intramuros in Manila and is considered as one of the worlds heritage site in the Philippines.
(a)
The qualities of staff and the way they deliver the service are often more important than the tangible products in making a hospitality experience satisfactory or unsatisfactory and it is called:
(a)
This is the business of helping people to feel welcome and relaxed and to enjoy themselves.
(a)
Accommodation is also known as:
(a)
This is the absence of passion to the guest and part of a seven deadly sins of service.
(a)
This Revolution changed he features of culinary and future of the hospitality industry.
(a)
Established in the 16th century, this place in the north is the best-preserved example of a planned Spanish colonial town in Asia
(a)
The physical products of hospitality, e.g. food and drink in a restaurant or the actual hotel room, are products that are sold at a price to the guests or customers is called
(a)
This are residents of given country travelling only within that country.
(a)
The four sectors of the hospitality and tourism industry includes the following, EXCEPT:
food and beverage
lodging
travel and tourism
none of the above
This is showing lack of respect to the guest.
condescension
apathy
rule book
runaround
This is a type of tourist which are the residents of one country travelling in another country.
domestic tourist
inbound tourist
outbound tourist
excursionist
This is any activity that people do for rest, relaxation, and enjoyment and it's goal is to refresh a person’s body and mind.
lodging
food and beverage
travel and tourism
recreation
They are responsible for recommending destinations and making bookings for travel and accommodation.
retail outlets
travel agents
tourist information centers
travel agency
William Theobald suggests that the word tour comes from Greek and Latin words for:
circle and turn
circle and fun
circle and happy
circle and tour
These are terraces that were carved into the mountains of Ifugao in the Philippines by the ancestors of the indigenous people.
Benguet Strawberry Farm
Puerto Princesa Subterranean River National Park
Sta. Maria Church
Banaue Rice Terraces
These are the scope of the hospitality-tourism industry, EXCEPT:
travel
lodging
recreation
food and beverages
service
This is the beginning of luxury hotel and resort.
19th century
18th century
20th century
21st century
This is also known as the foodservice industry which consists of businesses that prepare food for customers.
hospitality and tourism industry
Hospitality industry
Food and Beverage industry
tourism industry
This is considered in one of the seven deadly sins of service in which it is a form of evasive excuses.
runaround
brush-off
robotics
rule book
This is the first known travel agency founded in 1758 by Richard Cox.
Cox & Kings
Cox & Queens
Cox & Friends
Cox & British
The hospitality and tourism industry meets the needs of people with kindness and goodwill while they are away from their:
friends
house
home
family
Part of the objective of hospitality industry is making sure that the operation will continue to provide service and meet its:
goal
objective
budget
vision
During this time when hospitality services is for social and religious gathering were it is a common phenomenon.
30BC
20BC
50BC
40BC
This Natural Park is a protected area of the Philippines located in the middle of the Sulu Sea in which marine and bird sanctuary consists of two huge atolls and the smaller Jessie Beazley Reef covering a total area of 97,030 hectares.
Siam Reap
Tubbataha Reef Natural Park
Puerto Princesa Underground River
Great Barrier Reef
One of the primary duties of hospitality managers is to lead in such a way that both their internal and external customers can find:
good service
satisfaction
effectivity
fantastic
It was year 1788 when the first hospitality establishment was built.
Hotel de Henry
Marriott Hotel
Shangri La Hotel
Sheraton Hotel
Medium size hotel is composed of:
1-50 rooms
50-250 rooms
250-500 rooms
500 and above rooms
This is declared as the country's 3rd National Geological Monument which immediate environs are relatively flat to rolling topography with elevation ranges from 100 m to 500 m above sea level and located in Bohol.
Puerto Princesa Underground River
Banaue Rice Terraces
Chocolate Hills
Paoay Church
They help to correctly advise customers on the services it offers, such as accommodation and food & beverage services.
Travel Agents
Retail Outlets
Tourist Information Center
Hospitality Industry
This is a set of industries which help facilitate by providing infrastructure, products and services and make possible travelling for different purposes to takes places places either for leisure and business interest.
hospitality industry
hospitality and tourism industry
hotel services
tourism industry
This is a business of moving people from place to place
tourism industry
hospitality industry
travel industry
financial industry
They are considered as the the internal customers of their company.
administration
clients
managers
employees
The year in which the first commercial air flights from London, England, to Johannesburg, South Africa, and Colombo, Sri Lanka (Flightglobal, 2002) and the dawn of the jet age, which many herald as the start of the modern tourism industry.
1952
1950
1962
1942
This is located in the Saint Paul Mountain Range and It is north-west of Puerto Princesa, the capital of Palawan Province.
Chocolate Hills
Puerto Princesa Subterranean River National Park
Batanes Protected landscape
Butuan Archeological Sites
This is considered as the universal symbol of hospitality.
umbrella
pineapple
spoon and fork
flatwares
This is “someone who travels at least 80 km from his or her home for at least 24 hours, for business or leisure or other reasons”
traveller
tourist
excursionist
inbound tourist
This is a Roman Catholic church in the Municipality of Paoay, Ilocos Norte in the Philippines and completed in 1710.
Miagao Church
Paoay Church
San Pedro Apostol Church
Church complex of San Isidro Labrador
This is to show uninterest to a guest.
apathy
condescension
runaround
coldness
Hospitality was derived from the Latin
hospies
hoespe
hispe
hospes
The present church was first erected by the Jesuit Missionaries in the 18th century which then later taken over by the Augustinian Recollects who had their share of construction.
Church of La Inmaculada Concepcion
Miagao Church
San Pedro Apostol Church
San Agustin Church
This is considered as the symbol for hospitality industry.
pineapple
airplane
umbrella
Hotels
Travel agents will actually consolidate and strengthen their position as purveyors in providing travel products including cruises, all-inclusive vacations, multi-stop tours and group tours.
standard
complex
optional
examplary
The church walls are made entirely of brick and the façade is a magnificent display of the use ornamented brick laid out in characteristic design.
San Pedro Apostol Church
Patrocinio De Maria Church
Paoay Church
Church of San Matias
This Revolution changed he features of culinary and future of the hospitality industry.
Japanese
French
Chinese
Australian
S in the Disney Service Model
Satisfy
Smile
Sympathy
Sort
This year mark the online travel bookings grew exponentially and became a driving force in year 2014.
online travel booking
rail travel
club membership
religious travel
This is the second largest contiguous coral reef in the world and the largest in the Philippines
Tubbataha Reef Natural Park
Apo Reef Natural Park
Great Barrier Reef
Amazon Reef
Objective of hospitality industry includes the following, EXCEPT:
making things work for the guests
activities that promote stress reduction will gain in popularity
making guests feel welcome personally
making sure that the operation will continue to provide service and meet its budget
