wayground logo

Free Printable Worksheets

Font size

S
M
L
XL
Worksheets

THC 1 - Macro Perspective of Tourism & Hospitality

Total questions: 50

Worksheet time: 50mins

Name
Class
Date
1.

This is a social, cultural and economic phenomenon which entails the movement of people to countries or places outside their usual environment for personal or business/professional purposes.

(a)  

2.

This is a Roman Catholic church under the auspices of The Order of St. Augustine, located inside the historic walled city of Intramuros in Manila and is considered as one of the worlds heritage site in the Philippines.

(a)  

3.

The qualities of staff and the way they deliver the service are often more important than the tangible products in making a hospitality experience satisfactory or unsatisfactory and it is called:

(a)  

4.

This is the business of helping people to feel welcome and relaxed and to enjoy themselves.

(a)  

5.

Accommodation is also known as:

(a)  

6.

This is the absence of passion to the guest and part of a seven deadly sins of service.

(a)  

7.

This Revolution changed he features of culinary and future of the hospitality industry.

(a)  

8.

Established in the 16th century, this place in the north is the best-preserved example of a planned Spanish colonial town in Asia

(a)  

9.

The physical products of hospitality, e.g. food and drink in a restaurant or the actual hotel room, are products that are sold at a price to the guests or customers is called

(a)  

10.

This are residents of given country travelling only within that country.

(a)  

11.

The four sectors of the hospitality and tourism industry includes the following, EXCEPT:

a)

food and beverage

b)

lodging

c)

travel and tourism

d)

none of the above

12.

This is showing lack of respect to the guest.

a)

condescension

b)

apathy

c)

rule book

d)

runaround

13.

This is a type of tourist which are the residents of one country travelling in another country.

a)

domestic tourist

b)

inbound tourist

c)

outbound tourist

d)

excursionist

14.

This is any activity that people do for rest, relaxation, and enjoyment and it's goal is to refresh a person’s body and mind.

a)

lodging

b)

food and beverage

c)

travel and tourism

d)

recreation

15.

They are responsible for recommending destinations and making bookings for travel and accommodation.

a)

retail outlets

b)

travel agents

c)

tourist information centers

d)

travel agency

16.

William Theobald suggests that the word tour comes from Greek and Latin words for:

a)

circle and turn

b)

circle and fun

c)

circle and happy

d)

circle and tour

17.

These are terraces that were carved into the mountains of Ifugao in the Philippines by the ancestors of the indigenous people.

a)

Benguet Strawberry Farm

b)

Puerto Princesa Subterranean River National Park

c)

Sta. Maria Church

d)

Banaue Rice Terraces

18.

These are the scope of the hospitality-tourism industry, EXCEPT:

a)

travel

b)

lodging

c)

recreation

d)

food and beverages

e)

service

19.

This is the beginning of luxury hotel and resort.

a)

19th century

b)

18th century

c)

20th century

d)

21st century

20.

This is also known as the foodservice industry which consists of businesses that prepare food for customers.

a)

hospitality and tourism industry

b)

Hospitality industry

c)

Food and Beverage industry

d)

tourism industry

21.

This is considered in one of the seven deadly sins of service in which it is a form of evasive excuses.

a)

runaround

b)

brush-off

c)

robotics

d)

rule book

22.

This is the first known travel agency founded in 1758 by Richard Cox.

a)

Cox & Kings

b)

Cox & Queens

c)

Cox & Friends

d)

Cox & British

23.

The hospitality and tourism industry meets the needs of people with kindness and goodwill while they are away from their:

a)

friends

b)

house

c)

home

d)

family

24.

Part of the objective of hospitality industry is making sure that the operation will continue to provide service and meet its:

a)

goal

b)

objective

c)

budget

d)

vision

25.

During this time when hospitality services is for social and religious gathering were it is a common phenomenon.

a)

30BC

b)

20BC

c)

50BC

d)

40BC

26.

This Natural Park is a protected area of the Philippines located in the middle of the Sulu Sea in which marine and bird sanctuary consists of two huge atolls and the smaller Jessie Beazley Reef covering a total area of 97,030 hectares.

a)

Siam Reap

b)

Tubbataha Reef Natural Park

c)

Puerto Princesa Underground River

d)

Great Barrier Reef

27.

One of the primary duties of hospitality managers is to lead in such a way that both their internal and external customers can find:

a)

good service

b)

satisfaction

c)

effectivity

d)

fantastic

28.

It was year 1788 when the first hospitality establishment was built.

a)

Hotel de Henry

b)

Marriott Hotel

c)

Shangri La Hotel

d)

Sheraton Hotel

29.

Medium size hotel is composed of:

a)

1-50 rooms

b)

50-250 rooms

c)

250-500 rooms

d)

500 and above rooms

30.

This is declared as the country's 3rd National Geological Monument which immediate environs are relatively flat to rolling topography with elevation ranges from 100 m to 500 m above sea level and located in Bohol.

a)

Puerto Princesa Underground River

b)

Banaue Rice Terraces

c)

Chocolate Hills

d)

Paoay Church

31.

They help to correctly advise customers on the services it offers, such as accommodation and food & beverage services.

a)

Travel Agents

b)

Retail Outlets

c)

Tourist Information Center

d)

Hospitality Industry

32.

This is a set of industries which help facilitate by providing infrastructure, products and services and make possible travelling for different purposes to takes places places either for leisure and business interest.

a)

hospitality industry

b)

hospitality and tourism industry

c)

hotel services

d)

tourism industry

33.

This is a business of moving people from place to place

a)

tourism industry

b)

hospitality industry

c)

travel industry

d)

financial industry

34.

They are considered as the the internal customers of their company.

a)

administration

b)

clients

c)

managers

d)

employees

35.

The year in which the first commercial air flights from London, England, to Johannesburg, South Africa, and Colombo, Sri Lanka (Flightglobal, 2002) and the dawn of the jet age, which many herald as the start of the modern tourism industry.

a)

1952

b)

1950

c)

1962

d)

1942

36.

This is located in the Saint Paul Mountain Range and It is north-west of Puerto Princesa, the capital of Palawan Province.

a)

Chocolate Hills

b)

Puerto Princesa Subterranean River National Park

c)

Batanes Protected landscape

d)

Butuan Archeological Sites

37.

This is considered as the universal symbol of hospitality.

a)

umbrella

b)

pineapple

c)

spoon and fork

d)

flatwares

38.

This is “someone who travels at least 80 km from his or her home for at least 24 hours, for business or leisure or other reasons”

a)

traveller

b)

tourist

c)

excursionist

d)

inbound tourist

39.

This is a Roman Catholic church in the Municipality of Paoay, Ilocos Norte in the Philippines and completed in 1710.

a)

Miagao Church

b)

Paoay Church

c)

San Pedro Apostol Church

d)

Church complex of San Isidro Labrador

40.

This is to show uninterest to a guest.

a)

apathy

b)

condescension

c)

runaround

d)

coldness

41.

Hospitality was derived from the Latin

a)

hospies

b)

hoespe

c)

hispe

d)

hospes

42.

The present church was first erected by the Jesuit Missionaries in the 18th century which then later taken over by the Augustinian Recollects who had their share of construction.

a)

Church of La Inmaculada Concepcion

b)

Miagao Church

c)

San Pedro Apostol Church

d)

San Agustin Church

43.

This is considered as the symbol for hospitality industry.

a)

pineapple

b)

airplane

c)

umbrella

d)

Hotels

44.

Travel agents will actually consolidate and strengthen their position as purveyors in providing travel products including cruises, all-inclusive vacations, multi-stop tours and group tours.

a)

standard

b)

complex

c)

optional

d)

examplary

45.

The church walls are made entirely of brick and the façade is a magnificent display of the use ornamented brick laid out in characteristic design.

a)

San Pedro Apostol Church

b)

Patrocinio De Maria Church

c)

Paoay Church

d)

Church of San Matias

46.

This Revolution changed he features of culinary and future of the hospitality industry.

a)

Japanese

b)

French

c)

Chinese

d)

Australian

47.

S in the Disney Service Model

a)

Satisfy

b)

Smile

c)

Sympathy

d)

Sort

48.

This year mark the online travel bookings grew exponentially and became a driving force in year 2014.

a)

online travel booking

b)

rail travel

c)

club membership

d)

religious travel

49.

This is the second largest contiguous coral reef in the world and the largest in the Philippines

a)

Tubbataha Reef Natural Park

b)

Apo Reef Natural Park

c)

Great Barrier Reef

d)

Amazon Reef

50.

Objective of hospitality industry includes the following, EXCEPT:

a)

making things work for the guests

b)

activities that promote stress reduction will gain in popularity

c)

making guests feel welcome personally

d)

making sure that the operation will continue to provide service and meet its budget