WorksheetsSFS Quiz All Hands
Total questions: 9
Worksheet time: 7mins
What are the OOTB FSL permissions?
dispatcher, technician, agent, admin
resource, dispatcher, mobile, admin
resource, agent, dispatcher, admin
What is correct terminology in SFS?
agent, dispatcher, technician
service appointment, technician, asset
work order, service appointment, assigned resource
What are the names of Global actions used for scheduling in SFS?
Book Appointment
Get Candidates
Schedule Appointment
Bulk Assignment
What is true about Work Types?
Can be used to require skills
Can be used to attach knowledge articles
Can be used to automatically create Service Appointments
Can be used to determine the duration of a service appointment
Can be used to determine the due date offset
What is true about FSL Mobile?
Flows are required to perform actions such as updating the status of a service appointment
Both iOS and Android have the same limitations
Knowledge articles such as PDFs can be accessed
It is completely customizable
What icon represents FSL/SFS?
What is true about FSL office hours?
Invitation only
Only happen once a month
Answer general and complex questions about SFS functionality, and provide expert knowledge on SFS best practices
Questions must be submitted before hand
Choose the right statement
Scheduling Rule + Scheduling Objective = Optimization Policy
Scheduling Objective + Work Rule = Scheduling Policy
Scheduling Policy + Scheduling Objective = Scheduling Rule
Scheduling Objective + Work Rule = Scheduling Policy
How can you help Bolt be successful with the next SFS project?
Use the SFS curriculum guide
Wait until a project starts and learn during the project
Attend office hours
Attend the Advanced and Core SFS Partner Classes
