Worksheetspost paid second
Total questions: 10
Worksheet time: 10mins
Q1:) We must inform our postpaid customer that grace period for his line is 20 days.
A:) True
B:) False
Q2:) postpaid customer can make early renewal normally
A:) True
B:) False
Q3) Postpaid customer “Auto pay “could make change speed through 111 before due date only
A:) True
B:) False
Q4:) Super telephone 145 can’t change his package to Telephonet 90
A:) True
B:) False
Q5) In case Super telephone customer line suspend due to In Arrears it means
A:) Customer have unpaid bill
B:) It suspended by mistake
C:) Both answers are wrong
Q6) postpaid customer will be transferred to prepaid in case of:
A) Asked to suspend the service
B) Asked to be transferred to prepaid
C) Both answers are right
Q7) In case service suspended after grace period (20 days)due to visa problem customer must pay via branches only.(post paid cst)
A) True
B) False
Q8) Customer could ask for auto renewal for recharge “ Recurring" through Ecare or Mobile App.
A) True
B) False
Q9) Telephonet Customer could ask to add recharge or any internet service and pay it later, choose the name of that definition
A) Recurring
B) Credit limit
C) Promise to pay
Q10) All telephone customer due date on:
A) 1st of each Month
B) 16 of each Month
C) 22 of each Month
