Free Printable Barriers to communication in business

Worksheets

Barriers to communication in business

Total questions: 19

Worksheet time: 8mins

Name

Class

Date

Poor communication results in

(a)

The most commonly used form of business communication is:

Business Letter

Personal Business Letter

Memo

E-mail

Which form of communication enables people at the same level within departments of the organisation to communicate with each other?

Vertical communication

Horizontal communication

Internal communication

External communication

Poor communication results in

(a)

All true communication must have the following:

A sender and a receiver

A speaker and a listener

A hearer and a listener

A speaker and an interpreter

If you need to let the employees in your business know that the server will be down this afternoon beginning at 3:00, you would most likely use:

An email

A memo

Business Letter

Personal Business letter

The communication which is spoken, read, heard, and written is

verbal communication

non verbal communication

gestural communication

formal communication

the flow of communication from top to bottom is called

downward communication

upward communication

horizontal communication

upward communication

suggestions, complaints and grievances

upward communication

downward communication

horizontal communication

diagonal communication

10.

A conversation between the teacher and student should be formal?

Agree

Disagree

I don't know

11.

Discussions are very important for a business to run smoothly?

Yes

Maybe

12.

Horizontal communication is

Communication between two people on the same level within an organisation structure

When communication occurs between staff and customers

Communication between a manager and the staff they are responsible for

The use of digital communication devices to send a message

13.

Which of the following is an advantage of written communication?

It is always formal and creates a positive company image

It will be easily understood by the person who receives the message

It will be delivered on time

The message can be re-read if the person doesn't understand it first time

14.

Why has the use of social media grown as a method of communicating with customers?

(Be careful and read all the reasons before you answer!!)

It is much cheaper than other methods

It allows communication with a mass audience with little effort

It allows constant updates to be added

It allows customers to give feedback on the things they are seeing by making comments

All of these reasons

15.

True or false: Internal communication is more important that external communication

True

False

16.

Which of the following functional areas would most likely communicate with suppliers?

Finance

Procurement

Operations

Leadership

17.

Which of the following statements is false?

Digital communication involves the electronic transfer of information

Mobile phones, tablets and computers are ways to transfer electronic communication

Digital communication has helped business conduct worldwide business with more efficiency

The use of digital communication means there is no longer a need for verbal communication

18.

True or false: Developments in digital technology has made effective communication more expensive

True

False

19.

Which of the following is not true about developments in digital communication?

It has helped to increase the globalisation of business activity.

The developments of digital networks has benefitted all workers.

The development of digital communications has made it possible for some workers to work from home or while travelling.

The development of digital communication has increased competition between businesses often leading to lower prices for customers.

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Barriers to communication in business

Total questions: 19

Worksheet time: 8mins

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