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WorksheetsData Down
Total questions: 17
Worksheet time: 14mins
in case we found update from iu back from script (_) , Line Supported By ASSIA , Matrix Up within the call .what is Your action
Close the current ticket and Troubleshoot as physical instability
Close the current ticket and Troubleshoot as BLQ
Retroubleshoot data down
in case we found update from iu back from script (_) , Line Supported By ASSIA , Matrix down within the call . What is Your action
Close the current ticket and Troubleshoot as BLQ
Retroubleshoot data down
Close the current ticket and Troubleshoot as physical instability
in case we found update from iu back from script (_) , Line Supported By ASSIA , Matrix down within the call . What is Your action
Close the current ticket and Troubleshoot as BLQ
Re troubleshoot data down
Close the current ticket and Troubleshoot as physical instability
In case customer face data down and within the call ADSL led became up, CCA should handle instability without checking customer’s logs
true
false
In case customer face data down and within the call ADSL led became up, CCA should handle instability without checking customer’s logs
true
false
Customer inform us that there is stolen or cut cable in his pop while no update on Outage. What is your action
direct cst to complain team.
troubleshoot case normal and esclated if needed
Ticket will be escalated to IU with no troubleshooting
Customer inform us that there is stolen or cut cable in his pop while no update on Outage. What is your action
direct cst to complain team.
troubleshoot case normal and esclated if needed
Ticket will be escalated to IU with no troubleshooting
if there 2 logs exist during last 12 hours with minimum 1 log during last 3 hours . Handle as
Data down
wrong card and port
physical instability
if there 2 logs exist during last 12 hours with minimum 1 log during last 3 hours . Handle as
Data down
wrong card and port
physical instability
if cst Has TE bill 35 EGP and passed grace period your action : Don't troubleshoot and inform the customer that he has to pay his bills first
true
false
if cst Has TE bill 35 EGP and passed grace period your action : Don't troubleshoot and inform the customer that he has to pay his bills first
true
false
In the case of Data Down, the SELT is measured at 150 m for the exchange and 10 m for the cabin
true
false
CCA should check voice verification before re-escalate any physical case to confirm on voice status and bill date to avoid any rejection on customer’s case
true
false
if cst has power failure issue cca will
try another wall blog
try another cpe
direct cst to cso
all is right
we perform selt when the line is up only
true
false
سلطان كان بيقول ايه في مسرحية العيال كبرت
قول حاجه من فيلم الناظر
