WorksheetsTHC 106 MID SPECIAL EXAM
Total questions: 25
Worksheet time: 25mins
Plans, organizes, directs and controls all areas of Front Office operations
Front Desk Clerk
Front Office Manager
Front Office Superviosr
F.O Errand
A small business owned who typically also runs the day-to-day operations of the company.
Independent Hotel
Franchise Agreement Hotel
Franchised Hotel
Owner Managed Hotel
An arrangement under which operational control of an enterprise is vested by contract in a separate enterprise that performs the necessary managerial functions in return for a fee.
Mixed-Use Hotels
Lodging Management Association
Management Contract
Franchise Agreement Hotel
A luxury hotel in Milan, Italy, located inside Galleria Vittorio Emanuele II
Burj Al Arab hotel
Pangu Seven Star Hotel
The Flower of the East
Town House Galleria
A real condo that people use along with amenities such as a spa and sports facilities
Mixed-Use Hotels
Independent Hotel
All-Suite Extended-Stay
Boutique hotels
Offering short term rentals, and which maintains a front desk.
bed and breakfast
boutique hotels
condotels
budget hotel
Seventh tallest, although 39% of its total height is made up of non-occupiable space.
Burj Al Arab hotel
Pangu Seven Star Hotel
The Flower of the East
Town House Galleria
Caters to business travellers usually who only require a place to sleep and breakfast.
STANDARD HOTEL
ECONOMY HOTEL
BOUTIQUE HOTEL
B & B INNS
Offers overnight accommodation and breakfast
bed&bath inns
bed and breakfast inns
economy hotel
budget hotel
For guests who may be relocating or attending to seminars or a work related projects that needs a stay of greater than about five days
convention hotel
boutique hotel
all suite hotel
extended stay hotel
A serviced apartment complex that uses a hotel-style booking system.
All-Suite Extended-Stay
Extended-Stay Hotels
Independent Hotel
Boutique Hotel
The hotel is not chain affiliated
Independent Hotel
Franchise Agreement Hotel
Owner Managed Hotel
Extended-Stay Hotels
The right to use the brand and the business model of a specific parent company for a prescribed period of time.
Owner Operated Hotel
Independent Hotel
Extended-Stay Hotels
Franchise Agreement Hotel
Represent a combination of overall quality, the range of facilities, physical attributes, and level of services offered.
Emirates Palace
Town House Galleria
The Flower of the East
Pangu Seven Star Hotel
Small hotel which typically has between 10 and 100 rooms in unique settings with upscale accommodations and individualized unique selling points
Economy/Budget Hotels
Independent Hotel
Franchise Agreement Hotel
All-Suite Extended-Stay
Nerve center of the hotel.
Housekeeping Department
Front Office Department
Human Resource
Engineering Department
is all about relaxing, having fun, getting pampered and resting; especially if you are travelling for the purpose of tourism or a plain vacation.
Tourism
Restaurant
Hotel
Lodging Properties
The hotel industry is just a part of the hospitality industry.
True
False
Always True
No Choices
the level of assistance provided by staff members to facilitate the purchase by the client
Moments of Truth
Service
Front Office
Housekeeping
It makes the customer feel important and comfortable knowing that someone genuinely cares about their needs.
SERVICE
EMOTIONS
SMILE
ASSISTANCE
Have always played an essential role in the business, social, intellectual and artistic life of a thriving society.
HOTEL
TRAVEL AGENCY
RESTAURANT
RECREATIONAL ACTIVITIES
A temporary dwelling place such as a hotel or motel.
ACCOMMODATION
LODGING PROPERTIES
HOTEL
INNS
are often private family homes and typically have between four and eleven rooms, with six being the average.
economy
b and b inns
boutique hotels
inns
Provides a complete combination of warmth and first class hospitality.
standard
deluxe
economy
inns
a resort course in what some consider classic construction
MANOR
BCC
THUNDERBIRD
SOFITEL
