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THC 106 MID SPECIAL EXAM

Total questions: 25

Worksheet time: 25mins

Name
Class
Date
1.

Plans, organizes, directs and controls all areas of Front Office operations

a)

Front Desk Clerk

b)

Front Office Manager

c)

Front Office Superviosr

d)

F.O Errand

2.

A small business owned who typically also runs the day-to-day operations of the company.

a)

Independent Hotel

b)

Franchise Agreement Hotel

c)

Franchised Hotel

d)

Owner Managed Hotel

3.

An arrangement under which operational control of an enterprise is vested by contract in a separate enterprise that performs the necessary managerial functions in return for a fee.

a)

Mixed-Use Hotels

b)

Lodging Management Association

c)

Management Contract

d)

Franchise Agreement Hotel

4.

A luxury hotel in Milan, Italy, located inside Galleria Vittorio Emanuele II

a)

Burj Al Arab hotel

b)

Pangu Seven Star Hotel

c)

The Flower of the East

d)

Town House Galleria

5.

A real condo that people use along with amenities such as a spa and sports facilities

a)

Mixed-Use Hotels

b)

Independent Hotel

c)

All-Suite Extended-Stay

d)

Boutique hotels

6.

Offering short term rentals, and which maintains a front desk.

a)

bed and breakfast

b)

boutique hotels

c)

condotels

d)

budget hotel

7.

Seventh tallest, although 39% of its total height is made up of non-occupiable space.

a)

Burj Al Arab hotel

b)

Pangu Seven Star Hotel

c)

The Flower of the East

d)

Town House Galleria

8.

Caters to business travellers usually who only require a place to sleep and breakfast.

a)

STANDARD HOTEL

b)

ECONOMY HOTEL

c)

BOUTIQUE HOTEL

d)

B & B INNS

9.

Offers overnight accommodation and breakfast

a)

bed&bath inns

b)

bed and breakfast inns

c)

economy hotel

d)

budget hotel

10.

For guests who may be relocating or attending to seminars or a work related projects that needs a stay of greater than about five days

a)

convention hotel

b)

boutique hotel

c)

all suite hotel

d)

extended stay hotel

11.

A serviced apartment complex that uses a hotel-style booking system.

a)

All-Suite Extended-Stay

b)

Extended-Stay Hotels

c)

Independent Hotel

d)

Boutique Hotel

12.

The hotel is not chain affiliated

a)

Independent Hotel

b)

Franchise Agreement Hotel

c)

Owner Managed Hotel

d)

Extended-Stay Hotels

13.

The right to use the brand and the business model of a specific parent company for a prescribed period of time.

a)

Owner Operated Hotel

b)

Independent Hotel

c)

Extended-Stay Hotels

d)

Franchise Agreement Hotel

14.

Represent a combination of overall quality, the range of facilities, physical attributes, and level of services offered.

a)

Emirates Palace

b)

Town House Galleria

c)

The Flower of the East

d)

Pangu Seven Star Hotel

15.

Small hotel which typically has between 10 and 100 rooms in unique settings with upscale accommodations and individualized unique selling points

a)

Economy/Budget Hotels

b)

Independent Hotel

c)

Franchise Agreement Hotel

d)

All-Suite Extended-Stay

16.

Nerve center of the hotel.

a)

Housekeeping Department

b)

Front Office Department

c)

Human Resource

d)

Engineering Department

17.

is all about relaxing, having fun, getting pampered and resting; especially if you are travelling for the purpose of tourism or a plain vacation.

a)

Tourism

b)

Restaurant

c)

Hotel

d)

Lodging Properties

18.

The hotel industry is just a part of the hospitality industry.

a)

True

b)

False

c)

Always True

d)

No Choices

19.

the level of assistance provided by staff members to facilitate the purchase by the client

a)

Moments of Truth

b)

Service

c)

Front Office

d)

Housekeeping

20.

It makes the customer feel important and comfortable knowing that someone genuinely cares about their needs.

a)

SERVICE

b)

EMOTIONS

c)

SMILE

d)

ASSISTANCE

21.

Have always played an essential role in the business, social, intellectual and artistic life of a thriving society.

a)

HOTEL

b)

TRAVEL AGENCY

c)

RESTAURANT

d)

RECREATIONAL ACTIVITIES

22.

A temporary dwelling place such as a hotel or motel.

a)

ACCOMMODATION

b)

LODGING PROPERTIES

c)

HOTEL

d)

INNS

23.

are often private family homes and typically have between four and eleven rooms, with six being the average.

a)

economy

b)

b and b inns

c)

boutique hotels

d)

inns

24.

Provides a complete combination of warmth and first class hospitality.

a)

standard

b)

deluxe

c)

economy

d)

inns

25.

a resort course in what some consider classic construction

a)

MANOR

b)

BCC

c)

THUNDERBIRD

d)

SOFITEL