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English Correspondence

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

The inside address includes:

a)

The writer's address

b)

The person who is receiving the letter address

c)

The ending of the letter

d)

None of the above

2.

Read the prompt and choose which type of letter you will write... Write a letter about a terrible experience you had at the local clinic.

a)

Letter of thanks

b)

Letter of request

c)

Letter of complaint

d)

Letter of invitation

3.

What tone do we use for a business letter?

a)

Informal tone

b)

Formal tone

4.
Get in touch with is an informal way of saying....
a)
Please contact 
b)
Have physical contact
c)
Develop your inner feelings
d)
Ignore the letter
5.

True or False: A complaint letter MUST have a proposed solution.

a)

True

b)

False

6.
Why do we need to write complaint letters?
a)
To show that we are always in the right
b)
To show that we sometimes can be wrong
c)
To provide feedback and see improvements
d)
To show our care and concern
7.
You may begin a complaint letter with...
a)
"Hi Manager"
b)
"To Whom it May Concern"
c)
"Dear Sir/Madam"
d)
"Hi Mr Lim"
8.

You may finish a formal letter with...

a)

Best wishes

b)

Yours faithfully

c)

Yours sincerely

d)

Yours

9.

What goes in the top right hand side of a letter?

a)

your address

b)

The person you are writing to address

c)

your address and date

d)

The person you are writing to address and date

10.

I am writing to (a)   about the accommodation provided to my family...

11.

I wish to make a complaint _________ one of your members of staff, Ms Rebecca Lau.

a)

on

b)

for

c)

about

d)

by

12.
A short message from person to another in the same business or organization.
a)
Memo
b)
Letter
c)
Report
d)
Spreadsheet
13.
Memorandums are usually referred to as....
a)
Email
b)
Memos
c)
Message
d)
Letter
14.
Memos have no salutation line and no signature area at the end.
a)
True
b)
False
15.
What are the guide words on a memo?
a)
TO, DATE, SUBJECT
b)
TO, FROM
c)
TO, FROM, DATE, SUBJECT
d)
DATE, SUBJECT
16.

Read the following text to answer questions number 1 to 3.


To : All Employees

From : Paul Walker

Subject : Ordering Supplies

Date : April 4th, 20017


All requests for supplies must be typed and signed. Only typed requests will be accepted. All requests must be on my desk by fifteenth every month. Approved requested will be sent on the Accounting Department. Please plan ahead. It takes two to six weeks to order supplies.


The memo is addressed to ?

a)

New employee

b)

Mr. Paul Walker

c)

Head of Personal

d)

All employees

17.

Read the following text to answer questions number 1 to 3.

To : All Employees

From : Paul Walker

Subject : Ordering Supplies

Date : April 4th, 20017


All requests for supplies must be typed and signed. Only typed requests will be accepted. All requests must be on my desk by fifteenth every month. Approved requested will be sent on the Accounting Department. Please plan ahead. It takes two to six weeks to order supplies.


What does the memo about?

a)

Overdue accounts

b)

Office furniture

c)

Supply request

d)

Typewriter

18.

Read the following text to answer questions number 4 to 6.


Dear, Viana.


Remember, we've had an appointment to go swimming, after school. I'll be waiting for you at home. After having lunch and a nap, please be prepared to go. Don't forget to bring your swimsuit. We will go there by bicycle.


Rere


What should they do before going swimming?

a)

Make an appointment and prepare everything

b)

Have lunch

c)

Have a nap and ride a bicycle

d)

Have lunch, a nap and bring swimsuit

19.

A person that communicates by letters.

a)

Correspondent

b)

Communication

c)

Cover letter

d)

Employer

20.

A business correspondence refer to formal and professional documents used to communicate information within an organization, or from one organization to another.

a)

True

b)

False