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WorksheetsChap 7 Control
Total questions: 25
Worksheet time: 13mins
___________ implies measurements of accomplishment against the standard and correction of deviations.
Planning
Organizing
Leading
Controlling
__________________ is a prerequisite for controlling.
Planning
Organizing
Leading
Controlling
Which step in controlling includes personal observation and sample checking?
Setting standards of performance
Measurement of actual performance
Comparing actual performance with standards of performance
Responding to deviation
------------------------- ensures that actual activities conform to planned activities .
Planning
Organising
Controlling
Staffing
Which of the following is not a process of controlling?
Analyzing deviations
Integrates employees efforts
Taking corrective measures
Setting performance standards
In Controlling, actual performance is compared with
Performance of other employees
Performance of previous year
Planned Performance
None of the above
An efficient control system helps to ________________.
accomplish organisational objectives
boost employee morale
judge accuracy of standards
All of these
Which of the following represents quantitative standards?
Improving goodwill
Time to be spent in performing a task
Improving the motivation level of employees
None of these
Deviations can be negative only
TRUE
FALSE
Which of the following is associated with the marketing standard?
Sale expenses
Capital expenses
Quantity
Dispute Rate
Which of the following qualities the standards should have?
Achievable
Measurable
Flexible
All the above
When does the measuring of actual performance become meaningful?
When the standards have been set
When the standards have not been set
When standards are more than the need
When standards are less than the need
Employed before a work activity begins
Feedforward control
Concurrent control
Corrective control
Feedback control
Focus on what happens during work process...
Feedfodwards control
Concurrent control
Preventive control
Feedback control
while you are driving, a GPS navigator tells you that you are making a wrong turn is an example of concurrent control.
TRUE
FALSE
"When customer service obtained complaints on the poor services provided by the customers service officers, the manager will study the cause and drew new service delivery plan to ensure better customer service in the future".
This statement refer to ____________________.
feedforward control
feedback control
concurrent control
preventive control
Which type of control is used by employees to constantly monitor the quality of the goods or services they provide at every step of the production process and inform managers as soon as they discover problems?
feedback control
feedforward control
concurrent control
preventive control
When the new game controller came out, customers soon went on the website to complain that it was difficult to operate because the buttons were too small. The engineers received this information and quickly released a new model with larger buttons. What type of control aided this decision?
feedforward control
concurrent control
screening control
feedback control
In the final step in the control process, managers
measure output.
evaluate behavior.
make changes if needed.
compare performance against the standards.
Which of this is the right characteristic of effective control system?
Sharing of information.
Slow in decision.
Be timely in feedback reporting.
Difficult to monitor performance.
What is the importance of control?
Enhance and obtain cooperation.
To deal with change or uncertainty.
Increase productivity.
Make contributions to organization.
