NEW
Font size
WorksheetsChapters 9 and 10
Total questions: 20
Worksheet time: 7mins
Which of the following statements is correct with respect to the components of attitudes?
Cognition is the most important element because without thinking, there is no action
Cognitive dissonance occurs when two employees have disagreement.
Intentions are always translated into actual behaviour.
The term "affect" refers to how a person feels about something.
What is a contributing factor to the higher costs experienced by firms with a low level of employee job satisfaction?
Higher salary levels
Greater willingness to work overtime
Lower absenteeism
Increased loyalty to the organization
Higher turnover rates
Don has started to arrive at work on time to avoid being yelled at by his boss. Don is responding to what reinforcement strategy?
Punishment
Omission
Positive reinforcement
Negative reinforcement
At St. Mary's Cement Inc., members of various departments joined a team whose goal was to find ways to reduce the company's energy bills. After analyzing the situation, the committee developed a list of energy-saving initiatives and created plans to implement them. This is an example of a ...
problem-solving team
virtual team.
transnational team.
self-managed team
In what types of situations might employees benefit from work-share programs and flextime programs?
During economic downturns to avoid layoffs
When employees need to balance work and personal life
In high-demand periods to increase productivity
All of the above
Which of the following attributes make a leader charismatic?
set high expectations for themselves.
structure the work of subordinates so they will be efficient in carrying out their tasks.
energize others by demonstrating personal excitement.
empathize with others.
A new role for a leader is to become a coach rather than an overseer. What has brought about this change in leadership focus?
Increased emphasis on team collaboration
The rise of remote work
Technological advancements
All of the above
Do men and women tend to lead differently? If so, how?
Yes, men and women have different leadership styles.
No, men and women lead in the same way.
It depends on the individual, not gender.
There is no evidence to suggest any difference.
What contemporary issues might have increased the attention placed on ethical leadership in recent years?
Corporate scandals
Technological advancements
Globalization
Environmental concerns
Virtual leadership likely results in
Increased flexibility in work hours
Difficulty in monitoring employee performance
Challenges in building team cohesion
Limited face-to-face interaction
Estelle took a new position as team leader of a software development team and is finding the position far more frustrating than she had expected. The six members of her team are all highly qualified and produce good work, but one of the team members behaves negatively every time a new problem or challenge arises. This programmer, Jake, defines every problem as someone else's fault. He avoids volunteering for any new assignment, saying he has a hard enough time meeting deadlines as it is. The rest of the team is visibly annoyed with Jake. Which of the following personality traits might be influencing Jake's behaviour?
Machiavellianism and low self-esteem
External locus of control and low self-efficacy
Internal locus of control and high self-efficacy
Internal locus of control and low emotional intelligence
Traditionally, there has been an attempt in textbooks to criticize the autocratic style. In which specific situation does the autocratic managerial style make more sense than the other two?
During a crisis where quick decision-making is crucial
In a collaborative team project
When fostering innovation and creativity
In a democratic voting process
What would motivate students to study harder to get better grades?
More study materials
Better teaching methods
Increased parental support
Rewards for good grades
Which need in Maslow's hierarchy is satisfied by business firms?
Physiological needs
Safety needs
Love and belonging needs
Esteem needs
Self-actualization needs
What are behaviours that detract from organizational performance called?
Detrimental behaviours
Counterproductive behaviours
Adverse behaviours
Destructive behaviours
John believes that power and status differences are important issues in social systems such as organizations. John is most likely talking about
authoritarianism.
self-efficacy.
Machiavellianism
locus of control.
Mary is having difficulty understanding the difference between self-esteem and self-efficacy. You tell her that
self-esteem is the most important of the two concepts for understanding how to motivate people.
self-efficacy is most relevant for managers, while self-esteem is most relevant for subordinates.
self-efficacy refers to how worthwhile an individual feels, while self-esteem refers to the extent to which people believe that their behaviour really affects what happens to them.
self-efficacy refers to people's beliefs about their ability to perform a task, while self-esteem refers to the extent to which people believe that they are worthwhile individuals.
The clerk at the local Circle K convenience store, and the morning radio announcer are examples of people who work in ________, while companies that make things like radios and automobiles are engaged in ________.
minimum wage operations; maximum wage operations
goods production; service operations
service operations; goods production
high-contact operations; low-contact operations
You have gone to the doctor to check out some recent pains. The quality of her expertise to find and diagnose the problem is an illustration of the unique service characteristic of
intangibility.
warrantees.
customization.
perishability.
Lumber companies convert raw lumber into dimensional lumber and paper products through a(n) ________ process.
synthetic
fabrication
assembly
analytic
