Its emphasis is finding and correcting defects before reaching the market.

The dimension of quality is reflected from a product's appearance, feel, sound, taste, or smell.

It is the primary operating characteristics that determine how well the product performs the intended function.

It is how well product/service conforms to customer’s expectations or the attributes associated with a product

should be internally consistent.

This quality attribute implies product performance under adverse conditions or the useful life of the product/service.

Convenience and cost of repairs that are related to the ease in resolving customer complaints is what dimension of quality?

Which of the following shows the dimension of quality of a product or service in terms of performance?

Work done correctly and ready when promised is an example of what dimension of quality?

"Did the customer service personnel seem knowledgeable about the repair?" describes what dimension of service quality?

"Useful life in miles, resistance to rust and corrosion" is an example of this quality dimension.

The intention of designers to include or exclude features in a product or service is what determinant of quality?

The degree to which goods or services conform to the intent of the designers is _______.

These are costs incurred to fix problems that are detected before the product/service is delivered to the customer.

These are all costs incurred to fix problems that are detected after the product/service is delivered to the customer.

It is set of international standards on quality management and quality assurance, critical to international business.

It is a set of international standards for assessing a company’s environmental performance.

It is a philosophy that involves everyone in an organization in a continual effort to improve quality and achieve customer satisfaction.

A business process for improving quality, reducing costs, and increasing customer satisfaction.

It is a Japanese word for continuous improvement.

This method for generating ideas can be done by identifying a critical process that needs improving.

The letter D in the Six Sigma process means ______.

This philosophy seeks to make never-ending improvements to the process of converting inputs into outputs.

Which of the following does NOT defines substandard work?

The following are consequences of poor quality EXCEPT for one. Which is NOT included?

One of the key contributors to Quality Management who promoted the use of quality circles.

It is Japan’s highly coveted award and its main focus is on statistical quality control.

Which of the following are considered as obstacles to implementing TQM. Select multiple answers. This is a 3-point question.