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WorksheetsChapter 9: Quality
Total questions: 10
Worksheet time: 8mins
Total Quality Management Focuses on
Employee
Customer
Both (a) & (b)
None of the Above
Current quality concept is
(i)Increase in production
(ii)Continual improvement
(iii)Prevention of defect
The Correct Answer is
i & ii
i & iii
ii & iii
None of the above
When is Quality Control carried out by a business?
Inspection or checking of product/service is carried out at the end of production
Inspection or checking of product/service is carried out during production
Inspection or checking of product/service is carried out before production
MAS Airlines adding free drinks flight services to improve the appeal of their services. This is the example of which dimension of quality?
Perceived quality
Service Ability
Performance
Features
Durability
Which of the following quality gurus is associated with cause and effect diagram?
Joseph Juran
Philip Crosby
Kaoru Ishikawa
Edwards Deming
