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Customer engagement class activity 3

Total questions: 45

Worksheet time: 24mins

Name
Class
Date
1.
Another name for Mobile Application Software is ___________.
a)
Monitor
b)
Hardware
c)
Apps
d)
Output
2.
Microsoft excel is an example of _________________ Software.
a)
Spreadsheet
b)
Word Processing
c)
Presentation
d)
Reference
3.
Microsoft PowerPoint is an example of _____________ software
a)
Presentation
b)
Word Processing
c)
Spreadsheet
d)
Reference
4.
Windows Media Player is an example of ________________ software.
a)
Spreadsheet
b)
Reference
c)
Presentation
d)
Multimedia
5.
Skype is an example of _______________ software.
a)
Communication
b)
Reference
c)
Presentation
d)
Multimedia
6.
Microsoft Word, Microsoft PowerPoint, and Internet Explorer are examples of:
a)
Application software
b)
System software
c)
Hardware
d)
Input devices
7.
Emily wants to type her class notes. Which application software would be BEST for her to use?
a)
Word processing
b)
Spreadsheet
c)
Database
d)
Operating system
8.
A monitor is ______
a)
input
b)
output
9.
A mouse is _______.
a)
input
b)
output
10.
A scanner is _______.
a)
input
b)
output
11.
A webcam is _______.
a)
input
b)
output
12.
A printer is _______.
a)
input
b)
output
13.
What is Software?
a)
User Applications and Operating Systems
b)
Physicals parts of a Computer
14.

Which is correct?

a)

I will contact with you tomorrow.

b)

I'm going to talk you tomorrow.

c)

I will talk with you tomorrow.

d)

I will discuss about the matter tomorrow.

15.

Which is correct?

a)

Thanks for your Email.

b)

Thank you for email.

c)

Thanks for your email.

d)

Thanks for mailing.

16.

Which is correct?

a)

Unfortunately, I can't make it on next Wednesday.

b)

Unfortunately, I can't make it next Wednesday.

c)

Unfortunately, I can't make it on following Wednesday.

d)

Unfortunately, I can't make it in next Wednesday.

17.

According to the internet, the average professional worker receives.....emails daily.

a)

35

b)

65

c)

85

d)

105

18.

All capitals in an email is good!

a)

Yes

b)

No

c)

Sometimes

19.

Which is correct?

a)

I would be grateful if you can...

b)

I will be grateful if you can...

c)

I would be grateful if you could...

d)

I would be greatful if you can...

20.

Which is correct?

a)

I would appreciate it if you could...

b)

I would be appreciative if you can...

c)

I would appreciate if you could...

d)

I will appreciate if you can...

21.

Which is a good way to begin an email to a colleague?

a)

Dear Sir or Madam

b)

Dear Mr Green

c)

Dear Anthony

d)

Hello Anthony

22.

Which is correct?

a)

I been thinking of spending more time in the office.

b)

I have been thinking to spend more time in the office.

c)

I have been thinking about spending more time in the office.

d)

I have been thinking of spend more time in the office.

23.

Emails should...

a)

...be no longer than 120 words.

b)

..be easy to read in under a minute.

c)

...be long.

d)

...be entertaining.

24.

Which sentence has the most errors?

a)

I called to Sandra's office and talked to her secretary.

b)

We want to make sure everyone make a good impression.

c)

I am very interesting in finding a full time position in your company.

d)

I'm forwarding you question from one of our customer.

25.

Which sentence has the most errors?

a)

I am writing regarding to Order 453, what I made last week.

b)

After careful reviewing your application, we regret informing you that you are not been chosen.

c)

I’m not pretty sure I can end this project by the end of the day.

d)

Many people complained last year about having to drive so far to event.

26.

Which sentence has the fewest errors?

a)

It doesn’t mind to me which flight I take.

b)

Could you please to review it and ensure the amount is correct?

c)

I’ve been working like a freelance software developer since the last few years.

d)

We need these items by the end of the month at the latest.

27.

According to research, if you want someone to read your work email, the best day to send it is...?

a)

Monday

b)

Tuesday

c)

Wednesday

d)

Thursday

28.

Which one is correct?

a)

There are less people this year than last year.

b)

We have less money to spend this year.

c)

Our budget for stationary has increased this year.

d)

We should invest more on technology.

29.

What is a good way to end an email to a work colleague?

a)

Love

b)

Take care

c)

Miss you already

d)

Always yours

30.

Email stands for

a)

Electronic Mail

b)

Electronic Messaging

c)

E-Messages

31.

How to reply to a message

a)

click on reply and write my message then Send

b)

forward

c)

click send

32.

Why do we use e-mail? because it is

a)

very fast and everywhere and cheap

b)

it is nice

c)

it is from google

33.

When you reply to something that someone has said or written to you.

a)

reply

b)

send

c)

forward

34.
What name is given to internet etiquette, meaning politeness over the Internet?
a)
Net-etiquette
b)
Netiquette
c)
Etiquette
d)
e-etiquette
35.
What can you request to make sure you know the recipient has actually read your email message?
a)
Delivery receipt
b)
Digital signature
c)
Read receipt
d)
e-receipt
36.
What name is given to the process of scrambling data contained in email messages into code so no one hacking in can understand it?
a)
Digitising
b)
Encrypting
c)
Scrambling
d)
Twisting
37.
What name is given to a message that is sent out automatically to anyone who emails you whilst you are on holiday?
a)
Out-of-office auto-response
b)
Robotic reply
c)
Instant Message
d)
e-alert
38.

"The way that we see something based on our experience" is the meaning of...........

a)

perception

b)

expectation

c)

analytical

d)

assumption

39.
Provide good and consistent service. Deliver on your promises.
a)
Reliability
b)
Resourcefulness
c)
Professional Competence
d)
Personalised Responsiveness
40.

What is company image?

a)

The way the company takes pictures

b)

The way the company is seen by others and represents itself

c)

How many likes the company gets on social media

d)

The type of logo they have

41.

What is often the result of positive customer/client relations?

a)

Additional stress

b)

More competition

c)

Repeat business

d)

Increased training

42.

What is essential to growth?

a)

Short term interactions

b)

Events

c)

Long term interactions

d)

Financial interest

43.

What happens when you do not see the big picture?

a)

Opportunities are focused

b)

Opportunities are overlooked

c)

Nothing

d)

Growth is enhanced

44.

Which areas of business need to be monitored?

a)

Successful

b)

Unsuccessful

c)

Successful and unsuccessful

d)

None

45.

A customer is defined as

a)

Someone that visits your company regularly

b)

A buyer

c)

One that purchases a commodity or service

d)

One that cares for you and your company's needs

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