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WorksheetsDisputes / Excuse Codes
Total questions: 10
Worksheet time: 5mins
Customer claims that they have been billed twice for the same equipment.
Electronic billing
Tax
Payment research
Duplicate billing
Customer states that they have been charged with taxes when they are tax exempt.
Wrong customer
Tax
Backcharge
Missing equipment
Customer claims items were returned; however, they haven't received credit for the returned product.
Tax
Warranty
Returned material
Missing equipment
Customer states that they are the new owners of the building and that invoice is not theirs.
Tax
Wrong customer
Escheatment
Backcharge
Customer states that they won't pay their invoices because JCI owes to them.
Refund
Wrong customer
Electronic billing issue
AP owes Receivables
It is the excuse code used to start the closed-loop process as a final collections' effort on our side.
75 AR at risk
18 Refund in process
104 Payment Plan
503 Final Demand Letter
It is one of the excuse codes that you as a collector should never change or remove.
55 Extended terms
57 Financial distress
605 External Attorney
68 Contact made / fax / e-mail sent
In case of a natural disaster or unusual circumstances that prevent the customer from providing a payment / payment status, we use this excuse code.
54.1 Invoice not received and resent
62 Business interruption
52 Payment awaiting approval
58 Awaiting funding
This is the excuse code used when the customer says that payment is ready to go but they cannot provide a payment number yet.
52 Payment awaiting approval
52.1 Payment approved, awaiting ck#
54.1 Invoice not received and resent
57 Financial distress
It is the excuse code used when a netting request has been submitted.
59 Internal (JCI) research in process
62 Business interruption
53.1 Payment sent to another BU
69 Unresponsive customer
