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Assisting and supporting consumers

Total questions: 11

Worksheet time: 6mins

Name
Class
Date
1.

What is the maximum amount of money you can claim at the Small Claims Procedure

a)

€1000

b)

€2000

c)

€3000

d)

€4000

2.

This organisation will give you advice and assistance if you have difficulty with a purchase from withing the EU

a)

The CCPC

b)

Ombudsman

c)

Small Claims Procedure

d)

ECCI

3.

Which would be the best organisation to contact if you had a complaint about a bank, insurance company or credit union?

a)

Consumer Association of Ireland

b)

The Small Claims Procedure

c)

The Financial Services Ombudsman

d)

Citizen's Information

4.

ComReg is an organisation that you could contact if you have a complaint about

a)

a government department

b)

a small business

c)

an insurance company

d)

a company that supplies broadband or mobile phones

5.

What is the cost of applying to the Small Claims Procedure?

a)

€10

b)

€15

c)

€20

d)

€25

6.

Which of these organisations has the power to enforce consumer laws and take action against retailers who break the law?

a)

The Consumer Association of Ireland

b)

The CCPC

c)

Citizens' Information

d)

ComReg

7.

Which one of these organisations would be the best one to contact if you wanted to claim €1,000 in compensation from a plumber who had allowed water to leak all over you house, damaging the carpets?

a)

Financial services ombudsman

b)

ComReg

c)

The CCPC

d)

The Small Claims Procedure

8.

Which of these organisations would be the best to contact if you had been mislead by a retailer because they failed to show the price including VAT.

a)

The CCPC

b)

The Small Claims Procedure

c)

The Citizens' Information

d)

ComReg

9.

Which organisation would be the best one to contact if you'd been overcharged for your mortgage and the bank refused to refund you?

a)

The CCPC

b)

The CAI

c)

ComReg

d)

The Financial Services Ombudsman

10.

If you have a complaint about an advertisment that you this is misleading you could complain to

a)

ComReg

b)

ECCI

c)

Trade Association

d)

ASAI

11.

An organisation that is for businesses that are involved a particular product or service e.g. holicays

a)

Consumer Association

b)

Trade Association

c)

European Association

d)

Ombudsman Association