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WorksheetsNoom Soft skills | 2021 feb
Total questions: 10
Worksheet time: 5mins
Select which of the following are skills we discussed during the training
Using the right words
Give the customer what he asks
Staying positive
Educating customers
Offer what we have available to the user, avoiding talking negatively/saying “We can’t do that because...”
Active reading:
Focusing on what can be done:
Matching the tone:
Closing the chat/ticket properly:
It is a helpful Noomly document which contains tips and phrases you can incorporate into your replies to our users.
KB
SupportLand
Bug Index
Noompathy Index
It includes positive attitude, active listening, strategic questioning, and empathy, along with the ability to build rapport.
Active Listening
Soft Skills
Empathy
Understanding
True/False: The usage of Soft Skills can help us to have less irate customers and start getting better CSATs.
True
False
Skill: It is important for you to do not sound like a robot, or careless about your interaction. Keep a friendly tone.
Using the right words
Being Friendly
Staying positive
Noompathy
The adaptability and flexibility is not important, since the things will never change at Noom
False
True
What is the coldest place in the world?
North Pole
Xela
Canada
Antarctic
What's the longest river in the world?
Usumacinta
Nilo
Babylon
Samala
Soft skills can be learned
True
False
