WorksheetsSoft Skills Review
Total questions: 16
Worksheet time: 8mins
True or False: Soft Skills are skills that are needed to get and keep a job.
True
False
_______________ is how we get and give information.
Soft Skills
Communication
Listening
True or False: Listening is an important part of communicating.
True
False
Communicating through an _________ should be more formal than communicating via ______ message or social media post.
email; text
Tweet; letter
Instagram post; email
Do you have to wear a suit and tie to be considered professional?
Yes
No
Communicating effectively and having integrity are examples of professionalism.
True
False
Talking to a fellow employee while a customer waits is an example of professionalism.
True
False
Using your personal phone to help a customer answer a question does not show professionalism.
True
False
You have been working with a team to come up with ideas for a new office mission statement. You and one other person have done all the brainstorming while the third member of your group spends the meeting time surfing the web. Which of the following describes the best course of action for you and your team to take?
Talk about the web-surfer behind their back and keep doing all the work yourselves.
Keep working on the project and tell your boss when it's time to present who did all the work.
Let the web-surfer know you are frustrated and ask them why they haven't participated.
You arrive to work one day and greet your office-mate with a warm and friendly 'HELLO!' They mumble a quick hello back and keep on walking. Later in the day, you go over to their desk to ask them a question, and they sigh and keep looking at their computer screen. You are starting to get the impression they are mad at you. What should you do?
Tell them you need to talk - then accuse them of being mad at you and storm away.
Talk about their attitude with your other colleagues at lunch.
Gently approach the issue with them and give them a chance to explain their side.
You work as a cashier at a store in the local mall. You overhear a customer screaming at your coworker that they mischarged her for her purchases. What is your best course of action?
Walk away - it's none of your own business.
Ask the customer as politely as possible to explain their issue to you.
Watch the interaction to see what happens next.
What is the 1st step to Effective Problem Solving?
Decide on the Solutions
Determine/ Define the Problem
Describe the Problem
Brainstorm Potential Solutions
Monitor the Results
What is the 2nd step to Effective Problem Solving?
Decide on the Solutions
Determine/ Define the Problem
Describe the Problem
Brainstorm Potential Solutions
Monitor the Results
What is the 4th step to Effective Problem Solving?
Decide on the Solutions
Determine/ Define the Problem
Describe the Problem
Brainstorm Potential Solutions
Monitor the Results
What is the last step to Effective Problem Solving?
Decide on the Solutions
Determine/ Define the Problem
Describe the Problem
Brainstorm Potential Solutions
Monitor the Results
What is the 3rd step to Effective Problem Solving?
Decide on the Solutions
Determine/ Define the Problem
Describe the Problem
Brainstorm Potential Solutions
Monitor the Results
