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Chap8: Identifying Market Segments and Targets

Total questions: 15

Worksheet time: 5mins

Name
Class
Date
1.

Combines operationally driven

mass customization with customized marketing in a way that empowers

consumers to design the product and service offering of their choice.

a)

Customization

b)

Customerization

c)

Customerizing

d)

Customize

2.

Loyalty status wherein customers are loyal to two or three brands

a)

Switchers

b)

Shifting Loyals

c)

Hard-core Loyals

d)

Split Loyals

3.

Buyers are divided into groups based on their knowledge, attitude, use or response to a product.

a)

Demographic Segmentation

b)

Behavioral Segmentation

c)

Psychographic Segmentation

d)

Geographic Segmentation

4.

Markets are segmented into groups based on user status such as non-users, potential users, first time users, and regular users.

a)

Usage Status

b)

Loyalty Status

c)

User Status

d)

Buyer-readiness stage

5.

Marketers prefer to attract multiple light product users than heavy users.

a)

TRUE

b)

FALSE

6.

Consumers who show no loyalty to any brand is classified as Shifting Loyals.

a)

TRUE

b)

FALSE

7.

Everyone who buys a product has the same needs or wants the same benefits from it.

a)

TRUE

b)

FALSE

8.

We can target the market into four main levels : mass, multiple segments, single (or niche) segment, and individuals

a)

TRUE

b)

FALSE

9.

Is an approach recognizing

that different ethnic and cultural segments have sufficiently different needs and wants

a)

Specilized media

b)

Culturally Diverse

c)

Cultural Marketing

d)

Multicultural Marketing

10.

Which of the following is not included in the five key criteria for effective segmentation?

a)

Measurable

b)

Substantial

c)

Differentiable

d)

Organized

11.

A firm selects a subset of all the possible segments, each objectively attractive and appropriate.

a)

Full market coverage

b)

Product specialization

c)

Selective specialization

d)

Market specialization

12.

Which of the following is not included in target marketing activities?

a)

Market separation

b)

Market segmentation

c)

Market targeting

d)

Market positioning

13.

Which is an example of a lifecycle stage under demographic segmentation?

a)

Getting married

b)

Retiring

c)

Having a child

d)

All of the above

14.

Multicultural marketing is an approach recognizing that different ethnic and cultural segments have sufficiently different needs and wants to require targeted marketing activities, and that a mass market approach is not refined enough for the diversity of the marketplace. The foregoing refers to which Demographic Segmentation?

a)

Age

b)

Lifestyle

c)

Culture

d)

Income

15.

Which generation was born between 1979-1994?

a)

Baby Boomers

b)

Silent Generation

c)

Gen Y or Millennials

d)

Gen X