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F5-CW #2- MARKETING 2-TERM 2

Total questions: 30

Worksheet time: 33mins

Name
Class
Date
1.
_____________  decisions dictate how much to charge for goods and services in order to MAKE A PROFIT.
a)
Pricing
b)
Promotion
c)
Selling
d)
Market Planning
2.
Which is an effective follow up activity that salespeople can use to provide good service and develop strong relationships with customers?
a)
Ask for referrals 
b)
Call to make sure the product(s) are satisfactory
c)
Explain the company's business plan
d)
Send articles about local competitors 
3.

Which one is NOT a stage in the Product Life Cycle?

a)

maturity

b)

decline

c)

growth

d)

development

4.

Which stage of the Product Life Cycle has rapid sales?

a)

introduction

b)

maturity

c)

decline

d)

growth

5.

What is the correct pattern of stages of product life cycle?

a)

Introduction-Maturity-Growth-Decline

b)

Introduction-Growth-Decline-Maturity

c)

Introduction-Growth-Maturity-Decline

d)

Introduction-Decline-Maturity-Growth

6.

What involves the use of short-term incentives or activities to stimulate or increase customer traffic or sales?

a)

advertising

b)

sales promotion

c)

brand image

d)

personal selling

7.

Promotion means -

a)

any form of communication or activity that is used to persuade people to buy a company's product.

b)

to move the product from one place to another

c)

to advertise the product only

d)

when students advance from one level to the next

8.

Newspapers, TV, radio, magazines, billboards, etc. are examples of...

a)

Advertising

b)

Publicity

c)

Sales Promotion

d)

Personal Selling

9.

Which P is not in the Marketing MIx?

a)

place

b)

people

c)

price

d)

promotion

10.

Select all the aspects or activities of promotion :

a)

advertising

b)

personal selling

c)

public relations

d)

sales promotions

11.

Which is an example of Public Relations or publicity?

a)

A news release about interesting activities of the firm

b)

A television advertisement

c)

A door to door salesman

d)

Discounts and special offers

12.

Promotion of a product can include all of the following except:

a)

advertising a new product

b)

offering coupons to encourage increased sales

c)

personal selling by using sales representatives

d)

redesigning a product to make it look more modern

13.
Which of the following is an example of sales promotion?
a)
advertising a new product on television
b)
using specialist magazines to advertise the product
c)
billboards and posters
d)
special offers and free gifts
14.

Which of the following is NOT an example of public relations?

a)

sponsoring of a football team

b)

donations by the firm to charity

c)

advertising on national radio

d)

letting a newspaper journalist write an article about the firm's activities

15.

Process of gathering, analyzing and interpreting information about the market, product, or service to be offered for sale in the market, about the past, present and potential customers for the product or service.

a)

MARKETING PLAN

b)

MARKET RESEARCH

c)

MARKETING STRATEGY

d)

PRODUCT TESTING

16.

Marketing that utilizes the Internet and online-based technologies is known as ...

a)

Relationship Marketing

b)

Traditional Marketing

c)

Social Media Marketing

d)

Cause Marketing

17.

Define Promotion

a)

Activities a business or organization uses to attract, inform and persuade consumers to buy the product

b)

The number of different product lines a manufactures or sells

c)

The process of creating, growing and manufacturing a product

d)

The price set by the business for the product

18.

Short- term incentive or offer designed to increase sales

a)

repeat customers

b)

publicity

c)

sales promotion

d)

advertising

19.

specific groups of people with a similar profile, allowing marketers to target their messaging

a)

social media channels

b)

market segmentation

c)

market research analysis

d)

product distribution

20.

BOGO is an example of:

a)

Price

b)

Product

c)

Place

d)

Promotion

21.

what to make, how to package it, what brand name and label to use, and what image to project, is part of the

a)

price

b)

product

c)

target market

d)

Marketing mix

22.

Which type of advertisement convinces consumers to buy the product by appealing to their emotions.

a)

Informative advertising

b)

Competitive advertising

c)

Misleading advertising

d)

Persuasive advertising

23.

Which form of Promotion refers to activities that aim to build a positive image of the firm and its products in the minds of customers?

a)

Public Relations

b)

Advertising

c)

Personal selling

d)

Sales promotion

24.

To provide protection to the consumers against the improper behaviour of the producers and sellers is called ____________.

a)

Consumers Protection Act

b)

Consumer Protection

c)

Consumer Welfare

d)

Consumer Education

25.

Identify the BENEFITS of good customer service to the business.

a)

Customers who did not enjoy their experience will recommend the business to friends.

b)

Customers who enjoy their experience will spend more money.

c)

The business will not expand.

d)

The business will get bad reviews.

26.

A key benefit from offering good customer service is ............

a)

Lower costs

b)

Repeat business

c)

Reduced tax

d)

less customers

27.
What is After-sales service?
a)
Up selling products
b)
Meeting of customer’s needs after they have purchased a product 
c)
enticing customers to purchase more products from your business
d)
Getting feedback on products/services
28.

Which of these consumer organizations educates consumers about their rights?

a)

The Ombudsman

b)

The Bureau of Standards

c)

The Consumer Affairs Division

d)

None of them

29.

Which of these consumer organizations test and inspect materials from products to ensure they are appropriate for sale?

a)

The Bureau of Standards

b)

The Consumer Affairs Division

c)

The Ombudsman

d)

The Government

30.

Which activity involves promoting sales using DISPLAY techniques e.g. attractive window displays and on the spot demonstrations

a)

Merchandising

b)

Advertising

c)

Personal selling

d)

Public Relations