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Motivation business studies

Total questions: 24

Worksheet time: 15mins

Name
Class
Date
1.

Motivation is

a)

the art of persuading people to do something

b)

the drive to do something

c)

leading people to do better

2.

Non-financial methods include

a)

Praise and recognition

b)

salary and commission

c)

Job rotation, Job Enlargement

d)

Company car and cell phone

3.

What financial methods motivates employees to hit targets?

a)

Salary

b)

Performance related pay

c)

Employees having company car

d)

Time rate

4.

This motivational theorist is considered scientific and believes money is the only motivator

a)

Herzgerg

b)

Maslow

c)

Taylor

d)

Mcclaren

5.

Staff motivation leads too:

a)

The business paying less to employees

b)

Higher labor turnover

c)

Increased output and profit

6.

Involves looking at jobs and adding tasks that require more skill and/ore responsibility

a)

Job enrichment

b)

Job enlargement

c)

Job rotation

d)

Fringe benefits

7.

Job rotation

a)

Adds a variety of different tasks of the same level to make job more diverse

b)

Involves workers swapping round and doing each specific task or working in a different department for a limited amount of time

c)

Involves adding more responsibility with different skills

d)

Fringe benefit

8.
Which of the following is a basic need?
a)
love
b)
belonging
c)
shelter
d)
safety
9.
True or False: Basic needs must be met before we can fulfill higher needs.
a)
True
b)
False
10.
What does it mean to self-actualize?
a)
to find love
b)
to have security
c)
to reach one's full potential
d)
to meet the basic need (optional)
11.
How many levels are there on Maslow's hierarchy?
a)
3
b)
1
c)
5
d)
4
12.
How is Maslow's hierarchy most often displayed?
a)
pyramid
b)
square
c)
circle
d)
octagon
13.
The order of Maslow's hierarchy of needs, from bottom to top, is...
a)
Safety, Belonging-Love, Self-Actualization, Self-Esteem, and Physiological
b)
Psychological, Security, Happiness, Ego, and Self-Realization 
c)
Physiological, Safety, Belonging-Love, Self-Esteem, and Self-Actualization
d)
Physiological, Love, Self-Actualization, Esteem, Safety
14.

As an employer, installing self locking doors and offering a retirement plan satisfies which level of Maslow's Hierarchy?

a)

Physiological

b)

Security

c)

Social

d)

Esteem

15.

Which of these is NOT a category in Maslow's hierarchy of needs?

a)

Social

b)

Travel

c)

Esteem

d)

Safety

16.

Motivating staff by giving them additional responsibility is known as ...

a)

Delegation

b)

Delayering

c)

Job Enrichment

d)

Job Rotation

17.

According to Abraham Maslow, human needs can be divided into how many types?

a)

Three types

b)

Four types

c)

Five types

d)

Six types

18.
Whose theory was “Two factor Theory” satisfaction and dissatisfaction 
a)
Herzberg 
b)
Taylor 
c)
Mayo
19.
Which of the following is NOT a need as identified by Maslow?
a)
Hygiene
b)
Esteem
c)
Self-actualisation
d)
Social
20.
 Which is NOT a dimension in Maslow's Hierarchy of Needs? 
a)
Ego
b)
Physiological
c)
Safety
d)
Esteem
21.

Which theorist believed that the only way to motivate staff is with money?

a)

Mayo

b)

Taylor

c)

Herzberg

d)

Maslow

22.

What are the two factors of Herzberg's Motivational Theory

a)

Poor Hygiene and Motivating Factors

b)

Management and Peer Review

c)

Family Life and Work

d)

Food and Sleep

23.

Which is an Example of Poor Hygiene Factors in Herzburg's Theory

a)

Relationship with supervisor and peers

b)

Not having a toothbrush

c)

Being recognized for ones work

d)

Not taking a Shower

24.

How would you apply Herzberg's Theory in a dissatisfactory work environment.

a)

Ignore dissatisfaction, then help employees find satisfaction

b)

Eliminate dissatisfaction, then continue on

c)

Help employees find satisfaction, then eliminate dissatisfaction

d)

Eliminate dissatisfaction, then help employees find satisfaction