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quality control

Total questions: 20

Worksheet time: 15mins

Name
Class
Date
1.

An axiom of business that in the long run all costs must be recovered in the price if a firm need to succeed is called

a)

quality control

b)

quality cost

c)

leadership

d)

none of the above

2.

who developed first control chart in 1924?

a)

Walter A. Shewart

b)

W. Edwards Deming

c)

Joseph M. Juran

d)

Kaoru Ishikawa

3.
Which of the following best describes quality?
a)
The service provided to a customer before, during and after purchasing.
b)
Products being made to a high standard to meet customer needs.
c)
A high level of productivity.
4.
Which of the following is usually true about poor quality products?
a)
They are in demand
b)
They fail to meet customers expectations
c)
They are expensive
5.
Who needs to be satisfied with the quality of products?
a)
Rivals
b)
Suppliers
c)
Customers
6.
What happens when a business produces faulty goods?
a)
It increases costs
b)
It increases costs and damages the reputation of the firm
c)
It is an example of Total Quality Management
7.
What is customer service?
a)
The service provided to customers before, during and after purchasing a product
b)
When a business meets customer needs
c)
A method of production
8.

Which of the following can lead to a poor quality product?

a)

Poorly motivated staff

b)

Outsourcing

c)

Lack of consistency

d)

All of the above

9.

checking the acceptability of the manufactured product is

a)

Inspection

b)

quality Control

c)

Quality Assurance

d)

none of the above

10.

The method of Inspection, in which each and every unit manufactured is inspected to meet the desired specifications.

a)

100 % inspection

b)

sample inspection

c)

quality assurance

d)

none of the above

11.

100% inspection is also called as

a)

screening

b)

sample inspection

c)

process inspection

d)

all of the above

12.

100% inspection does not guarantee a perfect product due to

a)

monotony

b)

motivation

c)

quality assurance

d)

none of the above

13.

Sampling Inspection is also called as

a)

Lot by lot inspection

b)

screening

c)

TPM

d)

TQM

14.

The inspection which deals with all causes of defective work; be it operator, operation, raw material, tool or machine are called

a)

Process Inspection

b)

Sampling

c)

screening

d)

all of the above

15.

From the following , which is NOT a limitation of Process Inspection

a)

Delays at inspection room causes wastage of time.

b)

Errors in time cannot be detected.

c)

Material handling is more.

d)

High Productivity

16.

The method developed to eliminate the high cost of Screening Inspection is

a)

100% inspection

b)

sampling inspection

c)

Quality Control

d)

All the above

17.

The report of each inspection is given in a printed form known as

a)

100% inspection

b)

Inspection Ticket

c)

Quality inspection

d)

all the above

18.

The QC circle was formally organized in

a)

Japan

b)

China

c)

India

d)

USA

19.

the man who initiated the idea QC is

a)

Dr.Kaoru Ishikawa

b)

Henry Fayol

c)

Henry Gantt

d)

Elton Mayo.

20.

From the following , is NOT a QC tool

a)

Cause & effect diagram

b)

Pareto analysis

c)

Control chart

d)

Pivot Chart