Global trends have a positive impact on the workplace because

Young people can stay employable by

Technology has changed the way we work because

Global outsourcing means

It is a set of methods of conflict resolution based on dialogue.

Is a kind of peaceful revolution in which people participate to denounce injustices.

This concept is about denounce injustices, open debates, transform the conditions of violence, seek solutions.

Who are the three modern protagonists of non- active violence?

This organization defends Human Rights, fights against the death penalty, torture and prisoners of conscience.

Non-violent fighting method that consists of using, cartoons, posters, newspapers, magazines, social media etc...

Is a method of non-violent participation, which consists of disobeying laws that are considered unfair.

The Salt March is an example of...

He fought nonviolently, for the rights of the Afro-descendant population of the United States of America

He led the non-violent movement and civil disobedience, he paved the way for the independence of India.

Empowerment skills is perceived differences resulting in some form of interference or opposition.

In order to make empowerment effective the leader need to clarify the assignment.

Empowerment not allow employees to make decisions.

Relationship conflict relates to the goals and content of the work.

Traditional view of conflict assumes that all conflicts is not bad and must not be avoided.

Human relations view of conflict argue that conflict is natural and inevitable.

_______________ is the process in which two or more parties have differences preferences must make a joint decision and come to an agreement.

___________________ can be defined as a set of abilities that enable an individual to interact with audience, transmit the messages with clarity, engage with audience and interpret and understand the mindsets of the listeners.

__________________ is a perceived differences resulting in some form of interference or opposition.

______________________ sometimes call as delegation and it's the assignment of authority to another person to carry out specific activities.

Communication process involve the transfer and understanding of meaning from one person to another.

Encoding is the process by which the receiver interprets the message.

Information overload happen when the amount of data that can be processed is exceeded.

The element of channel in the communication process is to checking how successful a message has been transferred.

Organizational intranet is an organizational communication network that uses technology, but is accessibility only by organizational employee.

Decoding is a step in the communication process which is carried out by the _______________.

When an employee tells his or her manager exactly what the manager wants to hear, the employee is ____________ the information.

The ___________ is the carrier of the message of the means by which the message sent.

The process by which the receiver interprets the message and translate it into meaningful information is called _______________.

Which of the following choices correctly identifies the basic components of the communication process?

Which of the following choices correctly identifies the basic components of the communication process?

Personalization is the process by which we use social skills.

_________ skills are the skills we use to communicate with other people.

Social skills and interpersonal skills are two different things.

Great interpersonal skills give you guidance on how to develop strong relationships and get along well with others in the workplace.

You really do not spend a lot of time with people in the workplace.

The way you act towards people in the workplace does not effect how comfortable they feel around you.

Good workplace relationships are built on:

The ability to understand and relate to the feelings of others is called sympathy.

The ability to relate to the feelings of others is called empathy.

Even though each employee in the workplace might have the same goal, the entire staff or team will have individual tasks and goals.

Identify three (3) ways that you can cooperate with others in the workplace.

People in the workplace will show you respect even when you do not show them respect.

Interpersonal skills only deal with the things that you actually say at work.

It is not okay to have emotions or feelings in the workplace. (Under any circumstance)

You have to control your emotions in the workplace, but not in your personal life.

It is not okay to have emotions or feelings in the workplace. (Under any circumstance)

Identify three (3) times when it is okay to socialize at work.

Networking deals with how well you use the internet and other technology provided to you at work.

Which one of these is not a benefit of networking?

Which one of these is not a way to respond to conflict in the workplace?

Which one of these is not a way to respond to conflict in the workplace?

Which one of these it not a way to deal with customers in the workplace?

1. A specialized service whose primary concern is with the individual and to help them to solve their problems.

Services that are organized to familiarize the students with the new surroundings and there by adapt themselves and make necessary adjustments is

Directive approach of Counseling also called as

Vocational guidance is provided to

Who proposed the client centered approach?

It has to be given to students to face the situations bodly and confidently, to enable them to adjust to the situations which they cannot change.

It is mainly oriented towards helping students to improve their study habits, improve their adjustments in school, reducing stress, etc.

It is a method of recording and providing meaningful, significant and comprehensive information about an individual over a year.

Which is known as prescriptive counselling?

Which types of guidance services is given to students who are having undesirable practices. It has to be provided to keep them in track and lead a noble lives.

__________ is the important part of Guidance.

Informal counselling is done by;

Rahi went to a counsellor for her vocational issue so which counselling method will be best used by the counsellor;

What step is happening in initial disclosure of counselling?

Prognosis in directive counselling helps in understanding about counsellee’s;

The counselling type in which the treatment can be modified to suit individual needs;

F. C. Thorne was the supporter of;

Constructive confrontation takes place in which stage of counselling?

In which counselling the counsellor creates an atmosphere in which the client work out his own understanding to solve the problem?

Judging and evaluating the client’s message; distractions around the room; temptation to ask about missing information and; putting pressure on yourself to fix the problem.

These are all examples of what?

Which of the following is NOT a foundational principle of Solution-Focused Brief Therapy?

Exposure therapy can be used for:

1. Specific phobias

2. Anxiety

3. Prolonged grief

4. PTSD

According to Cormier, why is self-disclosure helpful in a counselling session?

In Mindfulness-Based CBT, labelling unwanted emotions as ‘problems’ and endeavouring to get rid of them is an example of:

When a person is highly resistant to direction and feels the need to preserve a sense of personal freedom in counselling, this is known as:

You decide to complete a Functional Behaviour Analysis of a student. You work with the class teacher to identify the possible triggers of the behaviour. This is known as an:

Which is NOT a category of distorted automatic thoughts?

When a client is encouraged to perceive their experience in a more positive fashion, this is known as:

Which of the following is NOT an area that Ivey and Ivey (2003) have identified for a counsellor to focus on in the counselling session to bring about broader perspectives and potential solutions.

Empathising and connecting with our trainees are part of our

A rich classroom environment mindset is linked to academic optimism

The counselling stages that can be applied to the Trainees at Entry are

An empathic counsellor would feel for the client

The statement by the client, "You finish my sentence for me" is an example of

You notice that lately you have become so sluggish. You have lots of assignments and task to do, but you do not know where to start and end up doing nothing. The following answers are the alternatives that you can do, except:

Mee Chee complains to you about stress and she wants to talk to the counselor. But, she does not know how to set an appointment. What should you advise her?

What is counseling?

Counselling is a place to talk about

Everything you say to the counselor is confidential unless...

The phrase "What is said here, stays here" explains the term...

The phrase "What is said here, stays here" explains the term...

Counselling involves...______

Reasons to see a counsellor

Which of the following statement does not show the role of a counselor?

Counselors are responsible for...

Which among the following is NOT included in the characteristics of guidance?

Which is NOT part of the scope of guidance and counseling?

What are the functions of guidance and counselling?

Which types of guidance services is given to students who are having undesirable practices. It has to be provided to keep them in track and lead a noble lives.

It has to be given to students to face the situations bodly and confidently, to enable them to adjust to the situations which they cannot change.

What does decentralization counselling services mean?

Which among the ingredients of guidance and counselling services is referred as "welcome service?

It is mainly oriented towards helping students to improve their study habits, improve their adjustments in school, reducing stress, etc.

It determines the effectiveness and efficiency of the guidance programme, less number of drop-outs, harmonious relationship between teachers and students, good result and sense of security.

It is a method of recording and providing meaningful, significant and comprehensive information about an individual over a year.

Which is known as prescriptive counselling?

Which is the limitation of directive counselling approach?

According to Carl Rogers there are five steps in nondirective counselling approach. Which group of steps is Rogers referring to?

What are the advantages of eclectic counselling approach?

Ms. Milante has pleasing voice and appearance. She has regular exercise to maintain her vitality and endurance. When talking to people she has no any mannerism. What qualities of a counselor she possessed?

It refers to the ice breaking session during which the counselee and the counsellor introduce each other and establish a primary rapport.

Effective and reliable goal setting requires following skills in counsellors. Which phase can you see this activity?

It is known as the data collection phase.

What is counseling?

Myth on counseling.

Process of counseling.

Personal trait you should have as a helper.

Helping listening behavior includes

Key points of 'active listening'.

"Tadi pakcik ada cakap.." is a type of reflecting skill. But which type?

"Tadi pakcik ada cakap.." is a type of reflecting skill. But which type?