WorksheetsMarch-PKT Test
Total questions: 20
Worksheet time: 11mins
Is it Mandate to confirm covid or non covid patient in every ambulance call?
Yes
NO
Maybe
What are the RED 911 Ambulance benefits?
1.We are with improved technology like GPS tracking and with excellent vehicle condition
2.Sanitization after every trip
3.We have certified drivers and technician staff,
4.No extra charges by Driver or any staff, pay only for the distance travelled.
5.24/7 Support Immediate breakdown assistance We are India’s Largest Ambulance Network
1.We are with improved technology like GPS tracking and with excellent vehicle condition
2.Sanitization every Week
3.We have certified drivers and technician staff,
4.24/7 Support Immediate breakdown assistance We are India’s Largest Ambulance Network
1.We are with improved technology like GPS tracking and with excellent vehicle condition
2.Sanitization every Month
3.We have certified drivers and technician staff,
4.No extra charges by Driver or any staff, pay only for the distance travelled.
If covid patient is going to be admitted in sakra hospital then what to do ?
inform attender to allow us a couple of minutes to get back to you with the Bed availability confirmation.
(Later, cross-check the same with Moses on +91 9986263771 (OPD) from Sakra).
Book the ambulance
inform to contact concern departments to check bed availability
for all sakra hospital inbound ambulance fares need to be charged from ?
Free to cost
Bill to Patient
Bill to Hospital
for all sakra hospital Outbound ambulance fares need to be charged from ?
Bill to Hospital
Bill to Patient
Free of cost
Can we send Omi/Eco ambulance if oxygen flow rate 2 litters?
Yes
No
Maybe
Is Omni RK Hospital(vizag) is a partnered hospital with Stan plus?
Yes
No
Can we edit the Location in Stanfleet post creating an Enquiry?
Yes
No
Who will mark the case as completed post payment?
Dispatcher- L2
L1
All of the above
Is SRH Hospital is a partnered hospital with Stan plus?
Yes
No
When a patient who is on a ventilator passes away while travelling long distance - 1000 kms and the vehicle breaks down after 200 Kms, what do we do?
Send the patient to nearest hospital taking help of nearest ambulance service
Check if the vehicle has freezer box in it, if not immediately switch the AC on so the Dead body won’t decompose till another vehicle reaches with a freezer box
Wait the vehicle is repaired
What is the hold script?
Be online
Can I please place your call on hold
Please be online
What is the call transfer script?
Please be online I will transfer your call to concern Dept.
I will transfer your call to concern Dept.
What are the details need to mention in comments to book ambulance?
Medical Reason : ---- | Vehicle Type : ---- | Requirements(Addons) : ---- | If Resident Pickup(Which Floor) : ---- | If Resident Drop(Which Floor) : ---- |Fare Proposed : Rs.(---)|Fare Agreed : Rs.(---)
Medical Reason : ---- | If Resident Pickup(Which Floor) : ---- | If Resident Drop(Which Floor) : ---- |Fare Proposed : Rs.(---)|Fare Agreed : Rs.(---)
Medical Reason : ---- | Vehicle Type : ---- | Requirements(Addons) : ---- | If Resident Pickup(Which Floor) : ---- | If Resident Drop(Which Floor) : ---- |Fare Proposed :
What are the details need to mention in comments for booking cancellation ?
Cancelled Reason :(Pricing Issue/Others) (If Pricing-Customer expected fare(XXXX))
Booking Reason:(XXXX)) Cancelled Reason :(Pricing Issue/Others) (If Pricing-Customer expected fare(XXXX))
No need to mention any comments
If we received air ambulance call what to do?
Take Attender name, number and inform you will get call back
Take Attender name, number, patient condition, Pick up and drop location and inform you will get call back from our concern team.
Inform we don't have air ambulance service
TCS fare need to be charge from?
Bill to patient
Bill to Client
Bill to Hospital
If patient going to admit in Omni Hospital then ambulance fare need to be charge from?
Bill to Patient
Bill to Hospital
Free of cost
If customer called & informed he want to book appointments in kims hospital then what to do ?
Transfer call to concern Team
Inform wrong number
Need to give Kims hospital number and inform to select appointments option.
What is the Omni Hospitals Opening script?
Red911 emergency for Omni hospital how can I help?
Welcome to Omni hospital how can I help?
No need to give opening
