WorksheetsWeek 2: Post Training Quiz
Total questions: 10
Worksheet time: 50mins
During Account Health check, where do you see the product performance and negative customer comments?
Voice of the Customer
Fulfillment Reports
Performance Notifications
Inventory
Seller Central: This is where you manage your product inventory and take all the necessary steps to make sure that your items are always in stock.
Catalog
Help Section
Reports
Inventory
https://www.amazon.com/dp/B019ZK0WR6 What's the name of the customer who posted the 3-star product review on August 17, 2021?
Justin Ellis
Bigb75.1
Rachel N
Josh Osborne
What is the page called in SC where you can see the seller feedback?
VOICE OF THE CUSTOMER
FEEDBACK
PRODUCT REVIEW PAGE
NONE OF THE ABOVE.
What is the warranty policy of Trailbuddy?
All TrailBuddy products are covered by a 3-year warranty from the date of purchase.
All TrailBuddy products are covered by a Lifetime warranty from the date of purchase.
All TrailBuddy products are covered by a 1-year warranty from the date of purchase.
All TrailBuddy products are covered by a 2-year warranty from the date of purchase.
Tagging: What is the about tags disposition for this customer email? " Thank you for your quick resolve to my problem. I am sorry that you have to send a whole new unit but I am grateful for your kindness and desire to honor your product. Good review to follow once I make a brew."
Positive Feedback
Product Question - Post-purchase
Replacement
FBA / Shipping -Where's My Item?
These (also known as parent-child relationships) are sets of products that are related to one another in terms of Size, Color, Flavor, etc.
Variations
Parent ASIN
Category
Child ASIN
A customer is asking for a refund however, their bank has been compromised and the payment method they used is no longer valid. What should be done? Choose all that apply.
Ensure we are asking customers if they have PayPal before requesting a check refund.
We need to make sure that we acquire the approval and release consent from COA/BM before we even issue these refund.
PayPal refunds are much quicker than check refunds.
Advise the customer that there's no way we can still process the refund.
Template for HALP?
Tier | ASIN | Brand | Queen | Marketplace | Type of Alert.
Revenue | SKU | Brand | Queen | Marketplace | Type of Suspension.
No Tier | SKU | Brand | Tracking number | Marketplace | Detail Page Removed
Tier | ASIN | DTC | Order Number | Marketplace |Type of Alert
TAGGING: A customer is inquiring about a certain product that he's about to purchase on Amazon. What should be our sub-tagging in this specific scenario?
NONE. There should be no sub-tagging with Pre-purchase questions.
NONE. There should be no sub-tagging with Post-purchase questions.
NONE. There should be no sub-tagging with Refunds.
NONE. There should be no sub-tagging with Positive Feedback.
