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WorksheetsGenesis Canada - Quiz
Total questions: 49
Worksheet time: 1hrs 2mins
What type of required greeting style should be used for Genesis Canada chats?
Thank you for choosing, Genesis Canada. How can I help?
My name is________. I'll be happy to assist you with that. May I ask who do I have the pleasure of messaging with?
Hi, thanks for choosing Genesis Canada.
Good morning / afternoon /evening , my name is ______. I’ll be happy to assist you. To whom do I have the pleasure of speaking with today?
Which Genesis website should be used for Genesis Canada chats?
www.genesis.com/ca
www.genesis.com
www.hyundaiusa.com
Genesis has distributors instead of dealerships. True or False?
True
False
If you are unable to find the answer to the consumers question, you should:
Ask the consumer if they would like a local distributer to follow up or provide Customer Experience number
Ask the customer if they would like a local dealership/retailer to reach out further with more details
Tell the consumer you can't see the information
Search on Hyundai Canadas website
Postal Code should be asked in Genesis Canada chats instead of ZIP Code.
True
False
Which of the following is required to be filled for leads to be pushed to the CRM?
First/Last Name only
First/Last Name, Phone/Email, Postal Code
Zip Code, Phone/Email, First Name
Postal Code only
The following resources are available to help on Genesis Canada chats. Choose all that apply:
Brand Website
Cheat sheets from Genesis
Genesis USA website
Marketing Brochures/Product Guides
Product Launch Videos, Team (Peers, Leadership)
We should always reply to the customer within atleast
1-2 minutes
5 minutes
5-10 minutes
10+ minutes
Which of the following is a required closing for Genesis Canada chats?
You are most welcome (consumer name)! It’s been a pleasure speaking with you today. Thank you for using Genesis live chat. If you have any other questions please feel free to contact us again. In the meantime, enjoy the rest of your day / evening.
Thanks for choosing Genesis. Take care!
Have a great day, thanks for chatting with us.
Hello, this is ___! Thanks for chatting with us. Please let me know if I can be any further assistance.
How many days are consumers allowed to cancel their Appearance Protection Coverage for a full refund?
15 days of your purchase
30 days of your purchase
7 days of your purchase
45 days of your purchase
With Genesis Appearance Protection, you get up to $_____ (taxes included) worth of coverage:
$20,000
$75,000
$22,000
$10,000
Using the Genesis.CA website. Where can you locate the Genesis Connected Services tab to locate iOS/Android feature capabilities?
Under the MODELS tab
Under the OWNERS tab
Under the SHOPPING tab
Under THE BRAND tab
You have the ability to transfer the conversation to a distributor?
True
False
Where should you first conduct your research before going to the cheat sheets, product guides & launch videos?
Brand Website
Genesis USA site
Ask your team members
Why should we use the CoBrowse feature?
To chat with the customer
To show the customer how to access information on the website
To make a PowerPoint presentation to the customer
We do not use the CoBrowse feature
Which keyboard shortcut is useful to quickly research for the customers question?
CTRL+T
CTRL+F
CTRL+D
Shift+Tab
From the shopping tools page on the site, you can do the following: (Select all that apply)
Build & Order
Ask a Question
Test Drive
Compare Specs
Get vehicle availability
Using the Genesis Canada website, which tab should you hover and select to view the offers page for Lease/Finance?
Owners>Select Genesis Cares>Go To Offers
Shopping>Build & Order
Select Offers tab at top of landing site.
Owners>The Genesis Difference>Browse Genesis Models
All new Genesis vehicles include how many years/KM for services (Maintenance, Valet, Warranty, etc)?
10 years / 100,000 KM
5 years / 60,000 KM
3 years / 100,000 KM
5 years / 100,000 KM
If an owner has a question about parts, service or accessories, what is required to request a distributor follow up?
Phone Area Code
Postal Code
Zip Code
Trade-In
Customers can access the At Home Acquisition Process by:
Using the genesis.ca website & call for appointments
Visiting the dealer at the store location
Using the genesis.com site
Accessing through their infotainment system
What type of pricing does Genesis offer?
They have different prices all over Canada
A full transparency, no haggle price, same price through out Canada.
Same price through out Canada, but customers are able to haggle pricing.
All vehicles have the same price.
Instead of using the word sales, what term does Genesis use?
Units
Goals
Acquisition
Team Members
What does GXM stand for?
Genesis manager
Genesis X type model
Genesis express manager
Genesis experience manager
We should refer to customers as.....
Customer/Owner
Guest/Owner
PreSale/PostSale
True or False: Genesis Canada will bring a model vehicle of your choice to your home or office for a test drive.
False
True
True or False: Genesis Canada will pick up the owners vehicle and provide a loaner when any service is needed.
True
False
Does Genesis Connected Services come complimentary with the owners purchase of a Genesis?
Yes
No
Yes, but only on CPO vehicles.
Are there in person locations guests can go to to view vehicles?
Yes, they are called Boutiques.
No, they are all online only.
Yes, they are called Retailers
Yes, they are called dealerships.
What should you do if a customer has a recall?
Collect the VOI and VIN and go for follow up.
Provide them the link to the recalls section on Genesis CA site to enter their VIN and schedule directly.
Ask them to contact their local distributor.
Tell them to contact Genesis Customer Service.
Can a customer still use the Genesis complimentary service if they are 100km away?
Yes, Genesis will offer those services for guests up to 500 km away.
No, the services are provided to customers within 50 km (driving distance) of the closest authorized Genesis distributor. But some guests may have options still if they are just over 50 km.
Yes, Genesis will honor any location distance.
Does Genesis offer a PHEV or a HEV model?
No, but are looking to add one in the next 3-5 years!
Yes, its the G70.
Yes, its the G80.
No, Genesis has no plans to create a PHEV or HEV model.
What type of tires are available on the Genesis G70 3.3T Sport?
The G70 3.3T sport has 19" staggered-width aluminum alloy wheels with Michelin MXM4 all-season tires (P225/40R19 front, P255/35R19 rear)
The G70 3.3T sport has 18" aluminum alloy wheels with Michelin MXM4 all-season tires (P225/45R18).
The G70 3.3T sport has 19" staggered-width aluminum alloy wheels with Michelin Pilot Sport 4 summer tires (P225/40R19 front, P255/35R19 rear)
Does the G70 3.3T sport offer HUD - Heads Up Display?
No, the G70 2.0 T advanced does not offer the option for Head-Up Display.
Yes, only on the base trim.
No, this is not a feature available.
Yes, the G70 3.3T sport has a Head-Up Display (HUD - settings included in Driver's Integrated Memory System)
Do any of the Genesis models offer Mirror-mounted welcome lights with "Genesis" logo projection?
Yes, all current available models feature Mirror-mounted welcome lights with "Genesis" logo projection.
Yes, but only the G70.
Yes, but only the G90.
No, that is not an option Genesis offers.
Does the G90 offer Adaptive Cruise Control (ACC) with stop-and-go capability?
Yes, Adaptive Cruise Control (ACC) with stop-and-go capability is a standard feature on the G90.
Yes, but only on the base trim.
Yes, this an available option on the 3.3T advanced trim level.
No, it does not.
Which models are an SUV?
GV90 and GV50
GV90 and G60
GV70 and GV80
GX86 and GX45
Are you able to visit a Genesis Boutique at any time?
Yes, it is open to the public.
No, it is by appointment only.
Yes, but only from 9 A - 5 P EST.
Yes, but must call ahead.
Where are Genesis vehicles built?
Genesis vehicles are built in Busan, South Korea.
Genesis vehicles are built in Jeju-si, South Korea.
Genesis vehicles are built in Seoul, South Korea.
Genesis vehicles are built in Ulsan, South Korea.
What is the Maximum Towing Capacity (lbs.) of the GV80?
6500 lbs
7000 lbs
6000 lbs
4500 lbs
Does the G80 have a wireless charging pad?
No, that is not an option.
Yes, the G80 comes standard with a Wireless Charging Pad!
Yes, but only on the 2.5T Advanced AWD.
Yes, but only on the 3.5T Prestige AWD.
What size fuel tank does the G90 have?
The G90 comes standard with a 83.0 L fuel tank.
The G90 comes standard with a 80.0 L fuel tank.
There is no fuel, its electric.
The G90 comes standard with a 38.0 L fuel tank.
What kind of engine does the G90 have?
The G90 comes standard with a 3.5L 24-Valve DOHC with Dual CVVT Twin Turbo (3,470 cc) GDI+MPI - V6 engine (6-cylinder).
The G90 comes standard with a Turbocharged 2.0L DOHC 16-valve I4 with Dual Continuously Variable Valve Timing (D-CVVT) - 4-cylinder.
The G90 comes standard with a 5.0L DOHC 32-valve V8 with Dual Continuously Variable Valve Timing (D-CVVT) - 8-cylinder.
The G90 comes standard with a 2.5L 16-Valve DOHC Turbo (2,497 cc) Inline 4 Cylinder GDI + MPI.
What is the price of the G70 2.0T Eilte AWD?
The starting price of the G70 2.0T Eilte AWD is $58,000.00.
The starting price of the G70 2.0T Eilte AWD is $43,000.00.
The starting price of the G70 2.0T Eilte AWD is $47,700.00.
The starting price of the G70 2.0T Eilte AWD is $47,000.00.
What type of seating surface does the G80 3.5T Prestige AWD?
The G80 2.5T Advanced AWD comes standard with Leather Seating Surfaces.
The G80 2.5T Advanced AWD comes standard with Nappa Leather Seating Surface.
The G80 3.5T Prestige AWD comes standard with Leather Seating Surfaces.
The G80 3.5T Prestige AWD comes standard with Nappa Leather Seating Surface.
Does the G80 have Heated/Ventilated Front Seats?
Yes, but it is only available on the G80 3.5T Prestige AWD.
Yes, the G80 comes standard with Heated/Ventilated Front Seats.
No, this G80 only have heated front seats.
Yes, but it is only available on the G80 2.5T Advanced AWD.
Which Genesis models have Apple CarPlay and Andriod Auto?
All models come standard with Apple CarPlay and Andriod Auto.
Only the G90.
Only the G70 offers Apple CarPlay and Andriod Auto.
Only the GV90.
Is window tinting an option for an accessory add on for Genesis?
Yes, window tinting is available for all models at an extra cost.
No, only the GV70 offers tinting.
Yes, but only on certain trim levels.
No, its only available on the G80.
Does the G70 offer the option for Rear-wheel drive?
No, there is not an option on the G70 for Rear-wheel drive.
Yes, the G70 offers Rear-wheel drive, but it is only available on the 3.3T SPORT AWD.
Yes, the G70 offers Rear-wheel drive, but it is only available on the 2.0T SPORT RWD.
Yes, the G70 offers Rear-wheel drive, but it is only available on the 2.0T PRESTIGE AWD.
