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WorksheetsBusiness Etiquette
Total questions: 120
Worksheet time: 3600secs
How do you properly format an email?
Subject, Salutation, Body, Signature
Subject, Body, Signature, Closing
Signature, Body, Salutation, Subject
Subject, Salutation, Body, Closing, Signature
What is email etiquette
right and wrong things on the internet
an established set of guidelines for how people should communicate electronically
the do's and don'ts
formal way to send a text message
What is something to remember when communicating with a teacher?
Use slang
Be polite and professional
wear a hat
send compliments, lots of them
What should you be mindful of when it comes to attachments?
only send it in a .pdf or .doc
use whatever format you want
Always attach things that are funny
Be sure that it is in a universal format so that it can be easily opened
Sarcasm and humor should be avoided in an email for school or work
True
False
What type of discourse should be included in emails to teachers or your coach?
informal
formal
sarcastic
silly
Why should you be mindful of your digital footprint when sending emails?
emails are archived so they never actually disappear
emails are erased and are never seen again
your footprint is not really that important, so really you don't need to worry about it
if your footprint is too big, you'll run out of storage
What should you NOT use when sending a formal email?
Correct grammar and punctuation
Emojis
A subject
Complete sentences
What is a good example of a salutation?
Hey
Thank you,
Sincerely,
Dear Mrs. Stough,
A Subject should contain the majority of the reason you are emailing
True
False
When sending a message to a teacher, always...
use all CAPS
Be specific and follow email etiquette
Be super flattering to get what you want
Tell them all of the details, even the personal things that aren't relevant to the email.
Which of the following is an appropriate time to send an email to a teacher?
2:00 AM
10:00 PM
3:00 PM
12:00 AM
Select all that apply: Which elements are essential for all emails?
Subject
Greeting
Body
Closing
Signature
How many words should be in your subject line?
1-5
5-10
10-15
15-20
Select all that apply: Which greetings are appropriate?
Hey,
Hi, Ms. Sison
Good morning, Ms. Pak
Hello, Ms. Norton
Select all that apply: The body of an email should
be clear
be to-the-point
have a lot of fluff/extra sentences
have complete sentences
have slang/abbreviations
Select all that apply: Which of the following are appropriate closings to send to teachers?
Thank you,
Sincerely,
Hugs and Kisses,
TTYL,
What should be included in the signature of your emails?
Just your first name
Just your last name
Your first AND last name
Your first name, your last name, & your birthday
If you're currently in zoom with your teacher and you have a question, what should you do?
Send them an email in canvas
Send them a message on zoom
Send them a message on Remind
Send them a message on canvas, zoom, & remind until they finally answer you
You have one question to ask your teacher. How many emails should you send them about this one question?
None
One
Two
As many as it takes until they finally answer
Select all that apply: what is not appropriate to write in emails?
WORDS IN ALL CAPS
"?!?!?!"
"Thank you in advance,"
"Your Favorite Student"
Select the best way to phrase the following question: "I was wondering if I could have an extension."
I was wondering if I could have an extension.
I was wondering if I could have an extension?
Can I please have an extension?
Can I have an extension?
How quickly should you try to answer the phone?
Let the answering machine take a message.
Within three rings
Within five rings
On the first ring
When you pick up the phone, what is the very first things you say?
Ask for a person by name
Your name
Ask the name of the person you called
Hello
It is good manners to mumble on the telephone. Native English speakers can understand well. True or False
True
False
If you don't understand what was said, how do you respond?
I don't understand.
Can you say it one more time more slowly?
Would you please repeat that?
All of the above
In the United States it is acceptable manners to hang up the phone without saying goodbye. True or False?
True
False
In the United States it is acceptable manners to hang up the phone without saying goodbye. True or False?
True
False
When speaking on the phone, what polite words must you remember to use when asking for information and receiving information?
(a)
What information do you need to give when setting up a meeting with a friend?
Place, Time, Date
Place, Food, Name
Date, Time, People Coming
Time, Year, Place
What information should you provide first?
Your purpose in calling
Who you are calling for
Your name
Both your name and who you are calling for
How do you ask who is on the other end of the phone?
Tell me who this is.
Is this _(friend's name)_?
May I ask who is calling, please?
Who are you?
On the phone, how do you decline an invitation to meet up?
No.
No, I am sorry. I am busy on _______. Maybe we can meet up some other time.
I am busy.
Never
There are ___ important rules of proper telephone etiquette
3
4
5
6
All of these statements are true except
Greet your caller with a proper greeting
Remember all the detailed messages
Make a quick hold if needed
End the call professionally
Why do you need to pick up the call as soon as possible? It is because...
You can be sure that your caller will not be in a good mood.
Your caller is having an impression that you are a lazy person.
Your caller will think that you have good manners.
Your caller might also think that your company is very organised.
Choose the best greeting.
Morning, Hannah speaking. How may I help you?"
This is Hannah. What now?"
Good morning, UUM Bursary, this is Hannah speaking. How may I assist you?"
Good morning. How may I help you?"
Choose the best greeting.
Morning, Hannah speaking. How may I help you?"
This is Hannah. What now?"
Good morning, UUM Bursary, this is Hannah speaking. How may I assist you?"
Good morning. How may I help you?"
What is the maximum time to put a caller on hold?
4 minute
3 minute
2 minute
1 minute
When you want to put a caller on hold, you must
Immediately put the caller on hold
Keep quiet while doing your work
Hang up the call
Ask the caller first
The correct way to initiate of an ending of a call is to say
"Anything else?"
"Is there anything else?"
"Is there anything else I can assist you with?"
"Do you need help with anything?"
These are the correct ways to end a call professionally except
Thank-you for calling. Your request to change the room will be processed within three working days.
Thanks. It's a pleasure.
If you find you need additional assistance, please call us back at the same number 04-928 4000.
Goodbye Mr. Rogers. Thank you for calling and have a good day.
Which statement is True? Telephone etiquette includes …….
the way you greet a guest.
the way you see a guest.
the way a guest greets us.
the way a guest greets us.
Is the statement true or false “Smile even though you are on the telephone”?
True
False
We should announce the name of our organization if?
it is an external call.
it is an internal call.
it is an interdepartmental call.
Do not place the call on hold for more than __________________
60 Seconds
05 Seconds
30 Seconds
03 Seconds
Answering any incoming call should be within ______________ rings
2
3
4
1
Complete the sentence “If you say you will call back to the guest….
do so as soon as possible”.
do when you have the right information”.
do when you feel like”.
Answer the phone with merely saying “hello” or “yes”.
True
False
Is the statement true or false “Keep talking to another person while answering phone”?
True
False
Close the call by saying:
Thank you for calling
Thank you
True or false: You should answer the phone by the third ring.
true
false
How long should a person be placed on hold?
However long it takes.
no more than 5 minutes
no more than 1 minute
You should never put someone on hold.
What facial expression should you have when speaking on the phone?
a grimace
it doesn't matter, they can't see you
a frown
a smile
True or false: you should never use words such as yeah, naw, or yep.
true
false
At the end of the call you should:
thank caller
allow the other person to hang up first
ask if there is
all of these
What should you say on the phone when you call someone?
who’s it?
Yes?
Hello, this is Marco.
After identifying yourself, do you…?
start explaining why you’re calling
ask if it’s not a bad time to call
say you are very sad and you need someone to talk to
After placing someone on hold, when you return to the line, do you say…
I’m back
Thanks for waiting
OK Dokey
If you have call waiting, and find it necessary to place someone on hold, do you…
ask permission
thank him/her after placing this person on hold
say I’m back
True or False: Having Business Etiquette shows respect and helps differentiate you from others in a competitive situation.
True
False
True or False: Phone Etiquette is an important type of Business Etiquette.
True
False
Business Etiquette...
Modifies distracting behaviors and develops admired conduct
Honors commitment to excellence and quality
Enables you to be confident in a variety of settings with a variety of people
All of the above
For meeting Etiquette which one of these would be ok to do?
Use swear words and vulgar references just now and then
Leave your cell phone on because you are expecting and emergency call.
Be on time
Sit with poor posture
The rules of good workplace manners
For example: Listening without interrupting the speaker.
Manners
Business Etiquette
Ethics
Code
What is true about social media in regards to business etiquette?
Employers can and will look up your social media profiles
What you post on social media can effect whether you are hired for a position or let go from a position
You should never post anything incriminating or inappropriate
All of the above
_____________ is the most common form of communication for most businesses today
Letters
Texting
Which of the following is NOT a basic communication skill?
Speaking
Texting
Listening
Writing
True or False: How we sit, stand, and use facial expressions all send nonverbal messages.
True
False
It is important to know when it is okay to socialize. the following situations are examples of times when it is okay to socialize at work. One example does NOT belong in the list. Which one?
During breaks
Waiting for a meeting to start
When you see a coworker working at his or her desk
Passing someone in the hall
Which of the following is NOT a quality of collaboration?
Respect
Openness
Honesty
Inconsistency
A subject line should...(check all that apply)
be blank
briefly identify what is in the content of the email
be descriptive and clear
use 1 word
Using all CAPS in your writing is the same as...
shouting
talking normally
whispering
none of the above
What is BCC?
Block Carbon Copy
Blind Carbon Copy
Black Carbon Copy
Binding Carbon Copy
When someone is on a BCC, this prevents...
others from knowing they are on the email chain.
the person from receiving Reply All responses
others from accessing their email address.
All of the above
True or False: It's okay to leave the subject line of an email blank.
True
False
Which is an example of good Business Etiquette?
Mrs. Lovins arrives to a faculty meeting 30 minutes late, would this be proper Business Etiquette?
Yes, she still made it to the meeting.
Yes, it does not matter in the United States if you are late to a meeting.
No, in the United States it is expected to show up early or on time to a meeting.
Only if she gave a RSVP
How should someone shake hands in a business interaction? (Pre-Covid)
What would you not wear to a business meeting?
When at Disney, how should a park employee give you directions?
What might you do to prepare for a business meeting/interaction?
