Is a facet of moral character that connotes positive and virtuous attributes such as integrity, truthfulness, straightforwardness, including straightforwardness of conduct, along with the absence of lying, cheating, theft, etc.

The state or quality of being faithful to commitments or obligations.

The manner in which a person behaves, especially on a particular occasion or in a particular context.

This kind of service is usually called “plate service” because the food is dished up on plates in the kitchen ready to be served to the guests.

In American service, solid food is served from the ________ side of the guest.

In American service, beverages are served from the ________ side of the guest.

The following are advantages of American service EXCEPT;

A service where food is partially cooked from the kitchen on a cart gets final cooking in front of the guests.

Receive the order from the chief waiterf and deliver it to the kitchen. He also picks up the food in the kitchen on the silver tray and places it on the side table.

Prepares the food on the guest tables with the use of gueridon.

A food warmer consisting of a stand or dish heated by a flame underneath.

The manner of serving food at well-appointed homes, hotels, dining rooms, and fine dining restaurants.

Entails fast service of food with a minimum number of table appointments needed for dining like in fast food operations.

Varies from elaborate hotel room service to hospital room service but is also done in transport catering services such as airplane, ships, and trains.

An industry, businesses, institutions, and companies responsible for any meal prepared outside the home.

A service wherein food is put on platters in the kitchen and served to the guests from the platters.

A French word literally means "service in the Russian style" A manner of dining that involves courses being brought to the table sequentially.

These are advantages of Russian Service EXCEPT;

The word garnish comes from the french word “garnir” which means_____________

These are disadvantages of Russian Service EXCEPT;

A service wherein all courses are served on the table with a serving spoon for each course. Diners remain seated throughout the meal and are expected to serve themselves.

Is a range of service styles for large catered events such as weddings, award ceremonies, charity dinners, and the like.

It is very common in events with large numbers of attendees. Guests pass through a line that features food choices on tables separate from the seating area.

Finger food and appetizers are presented in a buffet style themselves. These are generally gatherings where people mill around the room while eating and chatting.

An action station that includes a variety of courses and offerings to guests.

A food service operation in which customers carry their own trays and select food from a display counter or counters. It is similar to a buffet, but the food is served by attendants.

The following often have cafeterias

The following are advantages of Cafeteria service EXCEPT;

Which is NOT the feature of cafeteria service?

Is a part of hotel operations where they serves food conviently to their respective guest rooms by just calling the department in charge and place order food and drinks to be sent to thier room.

You take the food to your guest's room on a ......... .

local facilities such as stores and restaurants

Always carry silverware, chinaware, glassware on bare hands when approaching the guest table.

Tables are to be reset as per tabletop specification as soon as the guest departs.

Dirty dishes are to cleared only after everyone finished that course.

Always serve the men first.

Dishes should be stacked high on the trays to finish the job right away.

Cups and glasses used for drinking are considered what classification of tableware?

When setting the table for a formal meal, where should the knife be placed?

What is item 8 in the place setting?

Soup tureens and gravy boats are considered what classification of tableware?

When used in the table setting along with a salad plate, where should the bread-and-butter plate be placed?

Which pieces of silverware do you use first

When passing food, what direction should you pass your food

When setting a table, where should you place the napkin

includes earth materials such as sand, clay, and the like and are processed by cooking in a kiln or baking

is a non-porous, non-absorbent type of clayware made of special white clay and cooked kiln at exceptionally high temperature

It includes spoons, forks, knives, and spreaders that are made of sterling silver, stainless steel, plated silver, ceramic, wood, or plastic.

It includes dining plates and serving platters that are available in glass, ceramic, or plastic.

It includes high quality and hence expensive lead glass, lime glass that is lighter and more brittle, plastic, and paper in variety.

Are serving dishes for food, like platters, serving bowls, tureens, creamers, sugar bowls, teapots, pitchers, coffeepots, and trays that are made of metal.

It includes all items placed at the table that assist a person or a customer in dining. It consists of flatware, dinnerware, beverageware or glassware, linens, hollowware, and table decorations.

A square piece of cloth or paper used at a meal to wipe the fingers or lips and to protect garments, or to serve food on.

A long strip of cloth that is put down the middle of the table, lengthways, to decorate it and to protect the surface from dishes, etc.

A small mat beneath a place setting at a dining table.

David helps his grandfather to the table and pulls out the chair to help him be seated. Which good table manner example is David using?

What should a person do to have a pleasant dining experience?

A salad is served as a first course, and the main part of the meal will be served later. Two forks are part of the place setting. Good table manners guidelines indicate that a person should use what utensil to eat the salad?

Judy was pruning houseplants when her mother called her to dinner. Which guideline for good table manners should Judy use?

Which Napkin Fold is the Bishop's Hat?

Which Napkin Fold is the Candle?

Which napkin fold is the Pyramid?

Which napkin fold is the birds of Paradise Fold?

Which napkin fold is the fanfold ?

To be able to secure the table topper, what do you need?

A type of table skirting that is used for desserts/sweet food.

This type of table skirting is made from a sequence of back-to-back pleats. It is used for professional conference and business meeting.

Which of the following is a wrong notion of a customer complain?

The following are keys in responding to complaint, EXCEPT:

The following are forms of written complain, EXCEPT:

The following are signs of dissatisfaction that can be observe, EXCEPT:

The first step in listening to complaint.

Questioning as part of listening to the complaint is important because..

The following should be observed while handling customer's complaint, EXCEPT:

The following SHOULD NOT BE DONE while handling customer's complaint, EXCEPT:

All needed utensils like china wares, glasses, and other equipment are set up on the table prior to serving orders.

All pre-set-up equipment must be immaculately clean, sanitized with sanitizing detergent, wipe dry, and free of spots of watermarks.

There is the proper spacing of table appointments between each cover.

No eyesore is seen in the dining area.

Set up is completed on time at least 1 hour prior to the start of operations or 2 hours for banquet functions.

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Number 12

Number 6

Number 11

Number 5

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