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Office Procedures Review

Total questions: 17

Worksheet time: 3mins

Name
Class
Date
1.

Why are office careers popular?

a)

They do not require specialized education

b)

The work is manual

c)

There are no opportunities for advancement

d)

The salary and benefits are good

2.

Marty wrote a standard memorandum to all staff informing them of an upcoming staff meeting. The memo was written with the Five C’s in mind. Clear, ________, courteous, complete and correct.

a)

Classy

b)

Concise

c)

Competent

d)

Confident

3.

The integration of computer and telephone technology is called?

a)

Analog

b)

Facsimile

c)

Telephony

d)

Telecommunication

4.

A formal written business communication, usually to another business

a)

A memo

b)

A business letter

c)

An email

d)

A news letter

5.

If a letter has the date, complimentary close, and writer's signature in the center then the letter is

in which format?

a)

AMS Letter

b)

Block Letter

c)

Modified Block Letter

d)

Semi-Block Letter

6.

What is the bank on which a cheque is drawn called?

a)

Drawee

b)

Drawer

c)

Payee

d)

Payer

7.

The bill that the supplier sends the buyer is called the:

a)

Bill of lading

b)

Invoice

c)

Receipt

d)

Bank Statement

8.

Daniel purchased 2 boxes of pens for $2.50 each, a ream of paper for $8.95, and ink for $25. Value

Added Tax is 12%, what is the total cost?

a)

$28.00

b)

$38.95

c)

$51.90

d)

$43.62

9.

Pronouncing words clearly is called?

a)

Pronunciation

b)

Colloquialism

c)

Enunciation

d)

Slang

10.

What does LAN stand for when talking about communication?

a)

Listing Area Networks

b)

Local Assistance Network

c)

Local Area Network

d)

Local Area News

11.

Speaking effectively includes all EXCEPT

a)

Speaking Clearly

b)

Using Standard Language

c)

Mentally Review

d)

Consider Your Audience

12.

Listening is the same as hearing

a)

True

b)

False

13.

Your reading rate is your ability to understand what you have read

a)

True

b)

False

14.

Team members always listen to each other

a)

True

b)

False

15.

Your vocabulary is words you know and understand

a)

True

b)

False

16.

When presenting one should always maintain eye contact

a)

True

b)

False

17.

Employees must often read at work to understand the direction for using equipment

a)

True

b)

False