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WorksheetsOffice Procedures Review
Total questions: 17
Worksheet time: 3mins
Why are office careers popular?
They do not require specialized education
The work is manual
There are no opportunities for advancement
The salary and benefits are good
Marty wrote a standard memorandum to all staff informing them of an upcoming staff meeting. The memo was written with the Five C’s in mind. Clear, ________, courteous, complete and correct.
Classy
Concise
Competent
Confident
The integration of computer and telephone technology is called?
Analog
Facsimile
Telephony
Telecommunication
A formal written business communication, usually to another business
A memo
A business letter
An email
A news letter
If a letter has the date, complimentary close, and writer's signature in the center then the letter is
in which format?
AMS Letter
Block Letter
Modified Block Letter
Semi-Block Letter
What is the bank on which a cheque is drawn called?
Drawee
Drawer
Payee
Payer
The bill that the supplier sends the buyer is called the:
Bill of lading
Invoice
Receipt
Bank Statement
Daniel purchased 2 boxes of pens for $2.50 each, a ream of paper for $8.95, and ink for $25. Value
Added Tax is 12%, what is the total cost?
$28.00
$38.95
$51.90
$43.62
Pronouncing words clearly is called?
Pronunciation
Colloquialism
Enunciation
Slang
What does LAN stand for when talking about communication?
Listing Area Networks
Local Assistance Network
Local Area Network
Local Area News
Speaking effectively includes all EXCEPT
Speaking Clearly
Using Standard Language
Mentally Review
Consider Your Audience
Listening is the same as hearing
True
False
Your reading rate is your ability to understand what you have read
True
False
Team members always listen to each other
True
False
Your vocabulary is words you know and understand
True
False
When presenting one should always maintain eye contact
True
False
Employees must often read at work to understand the direction for using equipment
True
False
