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Gateway Training - Terminology

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

_______________ is the new name of the front desk under Gateway. It will be more than a front desk.

a)

Client Care

b)

Client Relations

c)

Client Connections

d)

Welcome Center

2.

_______________ is the name of the team that will take care of our Primary Support Providers, affiliated and non-affiliated partners.

a)

Partner Success

b)

Partner Relations

c)

Partner Connections

d)

Partner Center

3.

Our vision: Unleashing the economic, social, and civic potential of ___________.

a)

clients

b)

newcomers

c)

immigrants

4.

Our Mission: Connecting newcomers to the right service at the right agency ____________.

a)

every time

b)

80% of the times

c)

90% of the times.

5.

Our Values: We are forward thinking, adaptable, and ______________ .​

a)

optimistic

b)

realistic

c)

positive

6.

Every time we see "Assessments" in the system, we'll replace it with __________________.

a)

Plans

b)

Questionnaires

c)

Personal Plan

d)

No change necessary

7.

Every time we see "Evaluate Assessment ​" in the system, we'll replace it with __________________.

a)

Evaluate Plan

b)

Evaluate Questionnaires

c)

Evaluate Personal Plan

d)

No change necessary

8.

Every time we see "Initial Assessment ​​" in the system, we'll replace it with __________________.

a)

Initial Plan

b)

Primary Plan

c)

First Personal Plan

d)

No change necessary

9.

Every time we see "Pre-Assessment ​​​" in the system, we'll replace it with __________________.

a)

Contact Information

b)

Pre-Plan

c)

No change necessary

10.

Every time we see "Gateway Assessment ​" in the system, we'll replace it with __________________.

a)

Gateway Questionnaire

b)

Gateway Plan

c)

No change necessary