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HYT01-2 QUIZ

Total questions: 15

Worksheet time: 14mins

Name
Class
Date
1.

This job requires creative, exciting and affordable solutions for conferences and exhibitions.

a)

Travel Sales Consultant

b)

Conference Event Coordinator

c)

Night Auditor

d)

Resort Reps

2.

The job involves booking package tours, making hotel reservations and arranging car hire as well as designing individual holidays for the independent traveller.

a)

Night Auditor

b)

Resort Reps

c)

Conference Event Coordinator

d)

Travel Sales Consultant

3.

Dealing with difficult members of the public requires good...

a)

communications skills

b)

IT skills

c)

organisational skills

d)

people skills

4.

Overseas student going to study English in Cambridge is doing...

a)

Leisure Tourism

b)

Business Tourism

5.

Weekend break in Verona with theater tickets for Romeo & Juliet

a)

Holidays

b)

Health & Fitness

c)

Education & Training

d)

Culture & Religiom

6.

Select which of the following attracts more tourist to a place.

a)

people, beaches, wildlife

b)

culture, food, tradition

c)

historic monuments, lifestyle

d)

All of the above (a,b,c)

7.

What information is important to say when presenting a Tourist Destination?

4 lines
8.

Your documents can be typed or translated for you into different languages.

a)

Valet Parking

b)

Business Facilities

c)

Room Service

d)

Health & Fitness Facilities

9.

If you have any items of clothing that need washing or dry-cleaning

a)

Room service

b)

Valet service

c)

Laundry service

d)

Children's Facilities

10.

The BARCELO hotel is more _____________ than the CROWN PLAZA hotel

a)

CHEAP

b)

BIG

c)

EXPENSIVE

d)

OLD

11.

Tour package design for a single client

a)

E-COMMERCE

b)

RESERVATIONS AGENT

c)

EXPANSION

d)

TAILOR-MADE HOLIDAYS

12.

Which phrase works best when we want to express sympathy?

a)

Please be assure that we will...

b)

We are very sorry to hear that...

c)

We apologise for...

d)

Your satisfaction is our priority...

13.

Which phrase works best when we want to make a goodwill gesture?

a)

Please enclosed a Vaucher for...

b)

Please accept our apologies...

c)

We are very sorry to hear that...

d)

We value your costum highly

14.

What makes a good hotel manager?

4 lines
15.

FLORENCIA hotel is ________ than VILLA SAN MIGUEL hotel

a)

the cheapest

b)

the oldest

c)

older

d)

cheap