WorksheetsSymphony of Service Act I - The Opening Act
Total questions: 15
Worksheet time: 9mins
Q1. For JW Marriott, what does the name initials "J.W." stand for? 万豪 JW 集团，“JW”代表什么？
John Wilbert
Jon Willard
John Willard
Jon Willert
In which year did the first JW Marriott Hotel open?JW万豪的第一间酒店是在哪一年建立？
1982
1983
1984
1985
Who is the current Chief Executive Officer (CEO) of Marriott International? 万豪集团的现任行政总统是
J.W. Marriott Jr.
Arne M. Sorenson
Tony Capuano
Craig Smith
What is the Marriott International's Vision?万豪国际集团的愿景是什么？
To be the World's Largest Travel Company成为世界最大的酒店企业
To be the World's Favourite Travel Company成为世界最受青睐的酒店企业
To be the World's Number One travel company成为世界第一的酒店企业
"Take care of associates and they will take care of the customers." - Which core value does this sentence relates to?
Serve Our World 感恩回报
Embrace Change 勇于创新
Act with Integrity 诚信行动
Pursue Excellence 追求卓越
Put People First 以人为本
What are the three categories that makes up the framework of our Service Notes? Choose all that is applicable. JW 万豪的服务注解是用哪三个类别构成的？请选出所有真确答案
Intuition 直觉
Foundation 基础
Connection 情感联系
Intentional 诚意
What do we call our JW Target Guest?我们 JW 客人追求”_______________________“.
The Mindful & Healthy 欢聚此刻，身体健康
The Mindful & Fulfilled 欢聚此刻，全然焕活
The Enriched & Fulfilled 丰富此刻，全然焕活
The Soulful & Fulfilled 深情此刻，全然焕活
"We deeply understand our impact on the world and those around us" - Which JW brand value does this sentence relate to? “我们深刻理解我们对世界和周围人的影响” - 这句子指的是哪个 JW 品牌的价值观？
Warm 热情
Intentional 诚意
Natural 自然
Uplifting 振奋
"Family by JW" programme was inspired to bring guests and their children to foster connection. Which brand pillar does the sentence describe? "Family by JW" 的项目出发点是为了建立好客人与他们年幼小孩的关系。这指的是哪个 JW 万豪品牌支柱？
Connect Together 连接关系
Come Together 结伴而行
Enjoy Together 一起享受
Rejoice Together 一起欢喜
On every Monday, the Daily Rehearsal theme focuses on "L_______ Expectation" whereby the basics of luxury is executed in ensuring a superior experience for our luxury guests. JW 万豪每日演练的每个星期一主题是"L_______ Expectation" ，这意味着客人在旅行时的所想所需：一个优雅舒适的环境和真实而丰富的体验。
(a)
Identify the JW Instrument which provide us service timelines to complete our tasks. 以下哪个JW 工具告诉我们工作上该何时行动？
Language List 语言列表
Say Yes List 应诺列表
Hop to It List 即刻行动列表
Thoughtful Gestures List 精心动作列表
Need to Know List 需知事项列表
Which of the following is not in tune with our grooming standards? 以下哪个制服例子不符合我们酒店的标准？
Griffin pin is present, pinned upside down on associate's uniform 员工制服上的格里芬倒挂
Associate has her hair neatly bunned up 员工头发绑成发髻
Associate's finger nail is clean and neatly trimmed 员工修好指甲
Associate is wearing Griffin pin and name tag while carrying a JW Committment card in the pocket. 员工制服挂着格里芬和名称标签， 并握着 JW 承诺卡
Where can we find the Daily Rehearsal? (Select all that apply) JW 万豪每日演练在哪找得到？
Griffin's Den 员工餐厅
Wall Opposite Loss Prevention Department 保安部门外的墙
Departmental Daily Rehearsal 部门的 JW 万豪每日演练
Associate's Marriott Email 员工万豪电邮
"Engaging guests with service that feels intuitive and genuine – never obtrusive or overbearing" is how we define the core value of _______________. 为宾客提供直观，真实的服务-切勿过于挑剔或傲慢指的是那个 JW 品牌的价值观？
Uplifting 振奋
Intentional 诚意
Warm 热情
Natural 自然
What are the 3 JW Brand Pillars?请选择所有 JW 万豪的品牌支柱。
Be Mindful and Present 欢聚此刻，全然焕活
Come Together 结伴而行
Nourish the Soul 怡情养性
Recharge the Mind 调整心态
