WorksheetsPrepaid Only Day 1
Total questions: 10
Worksheet time: 10mins
if CST has "X" mark on SIM Icon, "Emergency Calls only”, Not Registered in a network, can’t make + Receive calls + No internet it considers
Dual carrier issue
SIM problem
Can’t make calls issue
SIM capacity is 200 names and 30 SMS
True
False
The trouble shooting for Sim problem it’s called
SIM tool kit
HLU
Operator flapping between WE and another carrier it considers as
Can’t receive calls
Dual carrier issue
SIM error
To recharge the damage voucher there are 5 numbers at least appears on voucher with voucher serial
True
False
You should check card sim serial status before recharge
True
False
International service means customer can take his line outside Egypt and make and receive calls normal
True
False
If customer complain as he cannot receive any SMS that means customer has SMS notification issue
True
False
If customer complain from mute issue in call it considered as
Drooped call
Low voice quality
Low coverage
Customer in Roaming and Can’t make/Receive (calls/SMS), CCA first and second action
Check Registration and check hotline on HLR profile
Make Hard location update (HLU) and SIM toolkit
Registration on specific network and check balance
None of the above
