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Business Studies - Unit 6 and 7

Total questions: 70

Worksheet time: 35mins

Name
Class
Date
1.
Worker motivation can be defined as
a)
employees working hard because they fear losing their jobs
b)
workers working hard to do their best for the business
c)
employees travelling a long way to get to work
d)
workers work hard just when their manager is watching
2.

People work hard for all of the following reasons, except for....

a)

earning money.

b)

having social contact

c)

gaining recognition

d)

watching TV

3.
Job satisfaction can be defined as:
a)
being happy when work is finished
b)
being happy when more jobs come in
c)
being happy when an unemployed person finds a job
d)
being happy at work because of the type of job being done
4.

Which of the following did Herzberg believe is the best example of job enrichment?

a)

the worker is given more work to do and is paid more

b)

organising work so that workers are able to use their full abilities

c)

the worker is given more physical jobs to complete

d)

the worker is encouraged to take more responsibility at work

5.

The best definition of wages calculated by piece rate is:

a)

the hours worked multiplied by the hourly rate of pay

b)

multiplying the amount produced by a rate per unit of output

c)

a salary paid each month

d)

wages added to the fringe benefits

6.
One disadvantage of the piece rate system of wages is that:
a)
workers have to fill in detailed time sheets
b)
high output is discouraged as workers will receive more pay
c)
quality may be a problem if workers work too fast
d)
little time is wasted by workers
7.
An advantage to workers of being paid a salary rather than a piece rate is
a)
there is more security of payment
b)
higher pay results from higher output
c)
workers will always receive a higher salary than piece rate 
d)
working longer hours always means higher salary 
8.
Which of the following is an example of a fringe benefit?
a)
Higher pay
b)
Free Meals at the canteen
c)
Annual bonus
d)
 Commission
9.

Which of the following explain job rotation?

a)

This can improve task efficiency by reducing the number of tasks performed by workers.

b)

This involves moving employees from one job to another to provide them with variety and stimulation.

c)

A job design that combines a series of tasks into one new, broader job to give employees variety and challenge.

d)

incorporates high-level motivators into the work including job responsibility, recognition, and opportunities for growth, learning, and achievement.

10.

Which of the following explain job enlargement?

a)

This can improve task efficiency by reducing the number of tasks performed by workers.

b)

This involves moving employees from one job to another to provide them with variety and stimulation.

c)

A job design that combines a series of tasks into one new, broader job to give employees variety and challenge.

d)

incorporates high-level motivators into the work including job responsibility, recognition, and opportunities for growth, learning, and achievement.

11.

Meaningfulness of work means

a)

the work itself is satisfying and provides intrinsic rewards.

b)

the work provides information about results.

c)

employees know how they are performing and can change work performance to increase desired outcomes.

12.

Feedback allows an employee gain necessary information on how to improve their future performance.

a)

True

b)

False

13.

Under job enrichment, employees become more involved in decisions affecting their job. Workers feel more valued by their employer and increases job satisfaction.

a)

True

b)

False

14.
Well-motivated employees will work more effectively. It can affect the business.
a)
true
b)
false
15.

There will still be high output levels for the business even if the workers are not happy.

a)

true

b)

false

16.

According to (a)   , there are five needs.

17.

Physical needs include _________.

a)

friendship

b)

food

c)

status

d)

shelter

e)

recreation

18.

Security or safety needs include ___________.

a)

Job security

b)

Success

c)

Love

d)

Protection against danger

e)

Fair treatment

19.

John has enough wages to pay for food, clothing, and rent. Which needs are being met?

(a)  

20.

Smith has a job which is well paid. He will not be fired easily by the company. Which need is being met?

(a)  

21.

Social needs include ___________.

a)

Job security

b)

Friendship

c)

Sense of belongling

d)

Acceptance

e)

Recreation

22.

Harry is a member of a football team. Which needs are being met?

(a)  

23.

Esteem needs include ____________.

a)

Job security

b)

Achievement

c)

Recognition

d)

Promotion and status

e)

Success

24.

Although Anna has to work for long hours, she feels it is worth it because she is recognized and rewarded for a job well done. Which needs are being met?

(a)  

25.

Self-actualization needs include ________.

a)

Success

b)

Reaching potential

c)

Achievement

d)

Job security

e)

Friendship

26.
I feel under-valued because my job-title is not respected.
a)
Social
b)
Esteem
c)
Physical
d)
Self-actualization
e)
Security
27.
The pay we get is not enough to meet the cost of living
a)
Social
b)
Esteem
c)
Physical
d)
Self-actualization
e)
Security
28.
I often work on my own in the shop, which makes it boring
a)
Social
b)
Esteem
c)
Physical
d)
Self-actualization
e)
Security
29.
I often worry about losing my job because people are often sacked
a)
Social
b)
Esteem
c)
Physical
d)
Self-actualization
e)
Security
30.
I don't feel I can reach my potential with this business
a)
Social
b)
Esteem
c)
Physical
d)
Self-actualization
e)
Security
31.
Herzberg's motivators include ____________.
a)
Recognition
b)
Status
c)
Work itself
d)
Salary
e)
Promotion
32.
Hygiene (or maintainance factors) include _________.
a)
Recognition
b)
Status
c)
Working conditions
d)
Personal development
e)
Relationship with supervisor
33.
The manager at an insurance company will be paid an additional $5000 on top of their salary if they achieve their performance target.
a)
Bonus scheme
b)
Commission
c)
Profit sharing
d)
Wage
34.
The sales staff at a car showroom are paid $500 for each car they sell.
a)
Bonus scheme
b)
Profit sharing
c)
Commission
d)
Salary
35.

A retail chain pays a $4000 bonus to each of its employees because of the profit it has made.

a)

Salary

b)

Profit share

c)

Piece rate

d)

Bonus scheme

36.
A shoe manufacturer pays its employees $2.5 for each pair of shoes they produce.
a)
Piece rate
b)
Commission
c)
Share ownership
d)
Bonus scheme
37.
Managers in public sector hospitals are paid $80000 per year.
a)
Wage
b)
Profit sharing
c)
Bonus scheme
d)
Salary
38.
The staff in a fast-food restaurantare paid $10 per hour.
a)
Salary
b)
Commission
c)
Wage
d)
Bonus scheme
39.
Senior staff at a publishing company are given private health insurance.
a)
Bonus scheme
b)
Fringe benefit
c)
Salary
d)
Profit sharing
40.
Non-financial rewards include
a)
Vehicle
b)
Profit sharing
c)
Free trip
d)
Pension
e)
Bonus
41.

According to Maslow you must satisfy lower needs first

a)

True

b)

False

42.
The best definition of a firm's  organizational structure is
a)
it shows exactly what job everyone does
b)
it shows a plan of the offices and factory
c)
it shows the management structure & responsibilities
43.
What is delegation?
a)
Giving authority to junior managers to do a particular task
b)
Passing down full responsibility to subordinates
c)
Ordering workers to do certain jobs
d)
Keeping full control with senior managers
44.
An advantage of delegation is
a)
workers have less work to do
b)
managers can concentrate on more important tasks
c)
managers lose some of their responsibilities
d)
managers can control subordinates more  closely
45.
One of the disadvantages of delegation is that
a)
workers are given more authority
b)
there is less control over the work done by staff
c)
managers have more work to do
d)
workers may gain job enrichment
46.
The chain of command in an organisation is
a)
the link that exists between different departments
b)
the method of communication used in the organisation
c)
the line of authority flowing down the organisation
47.
The span of control can be defined as
a)
the number of subordinates directly controled by one manager
b)
the number of departments in a business
c)
the number of managers who report directly to each worker
d)
the number of levels in a firm's hierarchy
48.

One of the benefits of wider spans of control is that

a)

Less expensive as fewer managers are needed

b)

it will lead to a long chain of command

c)

there will be more managers in the organisation

49.
An advantage of a short chain of command is that
a)
the company will gain unlimited liability
b)
managers will have greater bonuses
c)
fringe benefits will become more common
d)
communication between managers and staff will improve
50.
In what type of leadership style do managers take all decisions?
a)
Autocratic leadership
b)
Democratic leadership
c)
Laissez-faire leadership
d)
Centralised leadership
51.

It is the function of management which consists of monitoring and checking alignment of performance of predetermined standards.

a)

Controlling

b)

Influencing

c)

Organizing

d)

Planning

52.
When businesses "delayer" their organisational structure then the span of control will
a)
fall and the chain of command will lengthen
b)
increase and the chain of command will shorten
c)
 fall and the chain of command will be shorter
d)
increase and the chain of command will be longer
53.
An advantage of a short chain of command is that
a)
the company will gain unlimited liability
b)
managers will have greater bonuses
c)
fringe benefits will become more common
d)
communication between managers and staff will improve
54.

The four functions of management is being carried out by an individual called_________?

a)

Supervisor

b)

Manager

c)

Subordinate

d)

President

55.

It is the function of management which consists of monitoring and checking alignment of performance of predetermined standards.

a)

Controlling

b)

Influencing

c)

Organizing

d)

Planning

56.

TRUE or FALSE

Management is the process of using resources in order to reach organizational goals.

a)

TRUE

b)

FALSE

57.

Classify the mentioned business activity.

Assign machines and supplies for each workers.

a)

Controlling

b)

Influencing

c)

Organizing

d)

Planning

58.

This management function consists of setting goals and specifying ways to attain them.

a)

Planning

b)

Organizing

c)

Influencing

d)

Controlling

59.
"You two take care of this while I ..." is an example of this leadership style:
a)
Autocratic
b)
Democratic
c)
Free Reign/Laissez Faire
d)
Self Managed Team  
60.
"I need you both to ..." is an example of this leadership style:
a)
Autocratic
b)
Democratic
c)
Free Reign/Laissez Faire
d)
Self Managed Team  
61.
"Let's work together to solve this!" is an example of this leadership style:
a)
Autocratic
b)
Democratic
c)
Free Reign/Laissez Faire
d)
Self Managed Team  
62.
A leader has to engage in this if they do not have time to do everything themselves: 
a)
Leadership
b)
Delegating
c)
Integrity
d)
Initiative  
63.
Which function of management deals with determines what extent the business is accomplishing goals set in the planning stage.
a)
controlling
b)
implementing
c)
leading
d)
staffing
64.

This leadership style can be effective in situations where group members are highly qualified in an area of expertise.

a)

Autocratic

b)

Democratic

c)

Laissez-Faire

65.

This leader encourages group members to participate, but retains the final say over the decision-making process.

a)

Autocratic

b)

Democratic

c)

Laissez-Faire

66.

Provides clear expectations for what needs to be done and how it should be done.

a)

Autocratic

b)

Democratic

c)

Laissez-Faire

67.

This leader offers guidance to the group, but also participates in the group and allows input from others.

a)

Autocratic

b)

Democratic

c)

Laissez-Faire

68.

Leader makes decisions independently with little or no input from others.

a)

Autocratic

b)

Democratic

c)

Laissez-Faire

69.
Under this leadership members often feel engaged in the process and are more motivated and creative.
a)
Autocratic
b)
Democratic
c)
Open/Laissez-Faire
70.

This leader offers little or no guidance and leaves decision- making up to the group.

a)

Autocratic

b)

Democratic

c)

Laissez-Faire

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