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HK Terminology

Total questions: 50

Worksheet time: 25mins

Name
Class
Date
1.

which one is not used for Maintenance work ?

a)

UR

b)

OOO

c)

MMR

d)

OOS

2.

Graveyard shift is -

a)

Morning shift

b)

Night shift

c)

Break Shift

d)

Afternoon Shift

3.

Dutch's Wife is a -

a)

Sewing Kit

b)

Shaving Kit

c)

Stationary Kit

d)

Shower Kit

4.

Which one is not a term used for Wooden Skirting -

a)

Dado

b)

Base boards

c)

Foyer

5.

Small handy Vacuum cleaner used for vacuuming upholstery, cars and storage shelves. -

a)

Pile Lifter

b)

Dusters

c)

Dusttete

d)

Faucets

6.

Find the odd one out -

a)

Departure

b)

Check-out

c)

Vacated

d)

Vacant

7.

DNA stands for -

a)

Did not Adjoin

b)

Did not arrive

c)

Do not assign

d)

Date not active

8.

Double room is a room with -

a)

2 Double beds

b)

1 Double bed

c)

2 Single beds

d)

1 Single bed

9.

All Adjoining rooms are Adjacent, but all Adjacent rooms are not Adjoining.

a)

True

b)

False

c)

I am confused

10.

Which one is not a Meal plan -

a)

AP

b)

BP

c)

CP

d)

DP

e)

EP

11.

Tap fittings in the bathroom are called -

a)

Faucets

b)

Foyer

c)

Dusttete

d)

Castor

12.

TCS stands for -

a)

Tea Coke Service

b)

Tea Coffee Setup

c)

Total Controlled Service

d)

Take Care Service

13.

Chandelier is a type of -

a)

Lighting Fixture

b)

Flooring

c)

Window Curtain

d)

Furniture

14.

Chamois Leather is a type of -

a)

Sofa

b)

Cleaning Cloth

c)

Polish

d)

Outdoor Area

15.

Which is not an F & B Outlet -

a)

Coffee Shop

b)

IRD

c)

Health Club

d)

Banquets

16.

Compendium is a -

a)

Telephone

b)

Stationary Folder

c)

Night Stand

d)

Bed Linen

17.

Which doesn't come under Key Control by HKD -

a)

Floor Master Keys

b)

Floor Pantry Keys

c)

Guest Keys

d)

Sub Master Keys

18.

Which is not a variety of Studio room -

a)

Sico Room

b)

Hospitality Room

c)

Murphy Room

19.

Which report is made by HKD to check physical condition of all the rooms twice daily -

a)

Occupancy Report

b)

HK/Room Status Report

c)

Discrepancy Report

d)

VIP Inhouse Report

20.

Ikebana is -

a)

A type of room

b)

A Japanese Flower arrangement

c)

A Japanese Dish

d)

A Chinese fan

21.

Johnny Mop (J-Mop) is another name for -

a)

Upholstery Brush

b)

Carpet Brush

c)

WC Brush

d)

Wall tile Brush

22.

Find the odd one out -

a)

Presidential Suite

b)

Main Porch

c)

Shopping Arcade

d)

Lobby

23.

Night stand is a -

a)

Bed side table

b)

Coffee table

c)

Writing table

d)

Luggage Rack

24.

PMS stands for -

a)

Public Maintenance System

b)

Property Maintenance System

c)

Private Master Suite

d)

Preventive Maintenance System

25.

RA Beds are -

a)

Room Attendants Beds

b)

Roll Away Beds

c)

Recycled Away Beds

26.

Which is not a Soft Furnishing -

a)

Curtain

b)

Bedcover

c)

Cushions

d)

Footmat

27.

Small sachets of washing powder provided on request to the guestrooms are -

a)

Shower caps

b)

Soap Suds

c)

Earbuds

d)

Soap Buds

28.

Surfactants ae -

a)

Surface Active Agents

b)

Main ingredients of detergents

c)

Both

d)

None

29.

SOP stands for -

a)

Standard Occupancy Poll

b)

Standard Overall Policy

c)

Standard Occupancy Process

d)

Standard Operating Procedure

30.

Which method is the best to carry out Spring Cleaning -

a)

Conventional Method

b)

Individual Method

c)

Block Method

d)

Team/Group Method

31.

TFA is required mainly for -

a)

Ground floor areas

b)

Rooftop areas

c)

Basement areas

d)

Top floor areas

32.

Turn Down Service is given in -

a)

Morning

b)

Evening

c)

Both the time

d)

None

33.

WC stands for -

a)

Window Cleaner

b)

Western Comode

c)

Water Container

d)

Water closet

34.

Which is not a Valet service -

a)

Laundry pickup & drop

b)

Parking personal vehicle

c)

Personal assistance to Disabled guests

d)

Baby Sitting

35.

Guests who wants a room without prior reservation are -

a)

No shows

b)

Walk-ins

c)

Check-ins

d)

Skippers

36.

Wardrobe is -

a)

Closet

b)

Credenza

c)

Bathrobe

d)

Table

37.

Rooms with twin beds but common headboard are -

a)

Twin Room

b)

Hollywood Twin Room

c)

Double Room

d)

Cabanas

38.

SB stands for -

a)

Sani Bins

b)

Sleeping Baby

c)

Super Baggage

d)

Scanty Baggage

39.

Safe Deposit Locker in guestrooms is placed in -

a)

Wardrobe

b)

COD

c)

Bathroom

d)

Writing Table

40.

Continental Quilts filled with down feathers are called -

a)

Ducts

b)

Duplex

c)

Dusttete

d)

Duvets

41.

Penthouse Suites are located on the -

a)

Basement floors

b)

5th floors

c)

Ground floors

d)

Top most floors

42.

Mitre fold is given for -

a)

Turn down service

b)

Neatness of bed corners

c)

Mattress Protection

d)

Bedcover Protection

43.

Loofah is a -

a)

Natural Fibre Body Scrubber

b)

Shoe shining cloth

c)

Hair cleaning solution

d)

Writing pad

44.

Escalators are -

a)

Moving Lifts

b)

Moving Staircase

c)

Moving Elevators

d)

Moving Floors

45.

CMMS is related mainly to which department -

a)

Security

b)

Front Office

c)

Sales & Marketing

d)

Engineering

46.

Vestibule is an area -

a)

Inside the Guestroom

b)

Outside the Guestroom

c)

In Lobby

d)

Outside Lobby

47.

MICE is a part of -

a)

Housekeeping

b)

Front Office

c)

Banquets & Events

d)

Engineering

48.

Upholstery is -

a)

Wooden Furniture

b)

Fabricated Furniture

c)

Plastic Furniture

d)

All of the above

49.

Hand caddy is a -

a)

Manual Equipment

b)

Mechanical Equipment

c)

Both

d)

None

50.

Janitor trolley is generally used by -

a)

Room Attendants

b)

Gardeners

c)

Public area Housemen

d)

Laundry Valet

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